As a frequent traveler, I stay in many hotels throughout any given year and I can say I do not usually take the time to write reviews. But in this case I feel their level of continued service deserves a comment. I can say without a doubt the staff in Crossville is one of the best I work with. They are all genuinely friendly, always making me feel comfortable during my visits. I have always felt welcome from the first step into the lobby. I have always been greeted with a smile and all my needs and concerns are always quickly taken care of. They anticipate my needs; the front desk always asks if I need a wakeup call. My schedule changes often, they have always taken care of my numerous last minute reservation changes. I am an early riser, I get up at 4:30 am and even though their continental breakfast does not start until 6:00 am they make sure to have a fresh pot of coffee waiting for me. I know in this day and time great customer service has become for many businesses simply a buzz word, but the Holiday Inn Express in Crossville, TN actually delivers!