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“This was a really nice stay” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Covington

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Holiday Inn Express Hotel & Suites Covington
2.5 of 5 Hotel   |   120 Deena Cove, Covington, TN 38019   |  
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Ranked #1 of 5 Hotels in Covington
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
“This was a really nice stay”
4 of 5 stars Reviewed December 2, 2012 via mobile

We were looking for a decent place to stay among a lot of not-so-great options. We came upon this and although we had to drive out of our way (Brownsville) to get there, it was worth it. This area is smaller and doesn't have many decent options. Running into this was a breath of fresh air. Modern, clean, free breakfast, nice staff. When we visit family and have to stay in the vicinity in the future, we would definitely choose this place again.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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21 reviews from our community

Traveler rating
    9
    8
    3
    1
    0
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Alexandria, La
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 26, 2012

Stayed in one of the suites while visiting with family for Thanksgiving. The rooms were perfect. The bed was out of this world comfortable. The spa tub was very relaxing and worked well. It was neat where the bedroom could be closed off from the rest of the suite. Family could watch TV and not disturb those who wanted to sleep. The breakfast was adequate. Had a pancake making machine which fascinated the children.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Top Contributor
94 reviews 94 reviews
91 hotel reviews
Reviews in 71 cities Reviews in 71 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed April 18, 2012

Having never been to Covington, I don't have another hotel to compare this to. Hotel is on a street adjacent to several other "National" chain motels. H.I Express appears to be the newest and nicest from the road. Desk help was friendly. Rooms were decent but I would say a tad overpriced at nearly $120. Flat screen TV's but not a full array of channels. Hotel was not nearly full with no more than a dozen or so cars in the lot. Breakfast was not good. Coffee was empty at 7:15 and there were no cinnamin buns left. I asked the breakfast "gal" if there were more and she brought out a tray that were unheated. She wasn't the friendliest of gals either. No USA today's available at this location. Desk clerk said they don't deliver this far out in "the sticks".

  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Covington, responded to this review, May 29, 2012
Dear Kubzfan,

Thank you for taking the time to leave us such a detailed review. I’m very disappointed to hear about your experience on your recent stay. I just want to assure you that our Hotel is very proud of its level of service, cleanliness and quality of its product. I apologize that we fell below your expectations on this particular day. I do hope you decide to give us another chance for a future stay.

Katie J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
IL
Top Contributor
197 reviews 197 reviews
83 hotel reviews
Reviews in 88 cities Reviews in 88 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed April 12, 2012

This hotel is probably more "ok" than "very good", but I believe it is only a few years old, so I will give the benefit of the doubt, knowing it will likely only be in the "ok" category soon enough. I liked that my room was cleaned right away each morning, and the cleaning each day was pretty good. The rooms have fairly low quality TV's with not many channels. The people working there were all very nice. The neighborhood around the hotel doesn't have anything to offer, but then again I didn't see anything in Covington that was too great.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nashville, Tennessee
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 17, 2011 via mobile

I stay at this hotel about once a week for business. I have stayed at many hotels from 1 star to five star. I say this without exageration, this hotel has rooms that are as nice and certainly much cleaner than many five star and four star hotels I have stayed in. The hotel was built recently and it is extremely clean and modern. The bathrooms even have granite countertops! The staff is always ready to cater to any need. Check in and out are efficient. The breakfast has scrambled eggs, biscuits, and either sausage, bacon, or sausage gravy. There are cereals, pancakes, etc. The breakfast area is large and clean with two flat screen tv's. Although I do not use it, there is a large indoor pool that is also very clean. There is a nice work-out room. But aside from all that, what really stands out are the new rooms and bathrooms, overall cleanliness, and great staff.

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hernando, MS
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 21, 2010 via mobile

Great hotel!! Breakfast is wonderful, staff is helpful and friendly. Clean rooms, cozy beds, nice workout room, and has an indoor pool.

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Covington

Address: 120 Deena Cove, Covington, TN 38019
Phone Number:
Location: United States > Tennessee > Covington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Covington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Covington 2.5*
Number of rooms: 67
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Also Known As:
Holiday Inn Express Hotel And Suites Covington

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