Having booked my reservations in advance I anticipated a warm and courteous environment. This due to pleasant personality of Misty the sales director who answered all my concerns without hesitation. The staff lived up to my expectations as they provided exceptional service.The manager took time off from his busy schedule to interact with guest and even sitting down with us for breakfast and engaging us in delightful discourse. The facilities, especially my room was well maintained daily, leaving little room for complain. I will definitely be returning.

great front desk service from Tiara, kids play area should close earlier than 10pm
I did not get the chance to visit spa,pool,internet, or exercise area but i did observe them
during my stay and found them to be inviting but i did not have time to enjoy them personally

We traveled to Cookeville this past weekend for a softball tournament. Our team chose this hotel but we will not make that mistake again next trip.
I will point out positives first:
The room was clean and beds comfortable. (The furniture under negatives).
The parking was easy and plentiful.
We did not use the pool but it looked nice and several games around the pool area.
The breakfast was decent one of the mornings. Thankfully it was included in our room (not worth $5).

Negatives:
The furniture was stained...not slightly but several stains.
We were constantly locked out of our room. I am stunned with this part. One night I stood in line at 11pm along with several other guest to get new keys. The worst part was the next morning I snuck out of the room to get a cup of coffee while my family slept in only to have to wake them b/c my new key did not work!
The last negative was the staff at this hotel. I would normally never call out a specific person but this time I have to. At breakfast our last morning there was a young woman clearing plates. She came to our table several times and once even tried to give me 3 free breakfast coupons. I informed her that our breakfast was included so not needed. She said "Shhh don't tell anyone I just got these and I don't want them...just give them to someone else". My teenage daughter just stared at her and I left the coupons untouched on the table. My daughter said oh my gosh did she steal those? I said I don't know but don't touch them we don't need them. The lady then came back over and asked for our room number. She did not ask anyone else around us or on our team. To the manager of this hotel, I would recommend you speak to this young woman as she is a reflection of your company.
We had issues with the front desk staff with the room keys.

This is a cheap hotel so if you are just looking for a cleanish room and no other expectations then this is fine. Otherwise pay a little more for the overall.

Kim provided me excellent service.she was very kind and corteous,considerate of my needs.the hotel rooms were very clean,the lobby was very well maintained.all the employees were very corteous and polite.