I've stayed here 3 times now because this is where my company books a suite for me. You would think being in a suite would make a difference, but not at all. The first time the carpet was covered with dog urine, and there were live fleas in the bathroom. I had to beg for soap and shampoo twice, and had to ask for clean sheets the first day because there was hair from someone other than me in the bed. GROSS. There was dirt in all the corners, and empty water and drink bottles behind the couch. The second time there were spots all over the carpet, dirt in all the corners, again had to beg for soap, shampoo, and this time even toilet paper. Never vacuumed the floor the entire time I was there. And of course trash behind the dresser and couch. The third time, same story different date. Someone else's hair in the tub, trash left in one of the trashcans, and of course behind the couch, which of course you notice if you pull out the hide-a-bed. Ran completely out of toilet paper this time, and had to use kleenex, and then when I asked for some at the desk got a blank look from the person at the desk. These rooms are in DESPERATE need of thorough cleaning, and since pet urine is everywhere, a health hazard as far as I'm concerned. I've mentioned it to the front desk each time, and got a blank look or a smile and nothing else. I've told my company it's too gross to stay here anymore.
- Official Description (provided by the hotel):
- Welcome to the Upper Cumberland's Choice Hotel. Experience true Tennessee Southern Hospitality at the newly renovated Country Inn & Suites! Our interior corridor room entrances are always clean, cozy, and conveniently located in the "Heart" of the Upper Cumberland to the country's most Beautiful Lakes, Waterfalls, Trails, Parks, and authentic Southern History and Heritage. From Bluegrass & Biscuits to Wine on the West Side, The Upper Cumberland is Tennessee's Stairway to the Smokies. We serve up a Hot, Southern, Deluxe Be Our Guest Breakfast daily by our friendly staff and our rooms feature amenities such as microwave & refrigerator, "double" pillow-top mattresses, coffee maker, iron/board, wireless high-speed internet access and more. Located in Cookeville, Tennessee home to Tennessee Tech University Golden Eagles. Call today and reserve your getaway to the Upper Cumberland! ... more less
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- Also Known As:
- Baymont Inn Cookeville
- Cookeville Baymont Inn