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“Smoking?” 1 of 5 stars
Review of Country Inn & Suites Cookeville

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Country Inn & Suites Cookeville
2.5 of 5 Hotel   |   1151 South Jefferson Avenue, Cookeville, TN 38506 (Formerly Baymont Inn & Suites Cookeville)   |  
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Ranked #7 of 17 hotels in Cookeville
MCDONOUGH
1 review
“Smoking?”
1 of 5 stars Reviewed September 24, 2012

Make sure when you make a reservation you CALL the hotel and ask for a NON-SMOKING room!!! Would not give me a Non-Smoking room. Asked if I booked online. I did...on THEIR WEBSITE. Had to go to Wal-Mart and get Frebreeze and candles just to try, try, try to kill the horrible smell on the entire 4th floor. Very inconsiderate front desk. Poor cleaning. No attempts to even try and cover up the smell in the room. Towels stunk, sheets stunk, carpet stunk, chairs stunk...very fornunate it was just for one night. Would not recommend to anyone unless you CALL them first and verify they can provide you with a NON-SMOKING room unless you just like the smell of old ashtrays!

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cookeville_baymont, Director of Sales at Country Inn & Suites Cookeville, responded to this review, October 12, 2012
Dear Baymont Guest,

We are so very sorry that you did not have a great experience as our guest. It is so unfortunate that online bookings can result in your not having a room type that you were expecting, and its very frustrating and saddening that we could not accommodate your request. I hope this experience can turn into a positive for you and your family in that when booking online to be sure and thoroughly read your confirmation and confirm directly with the hotel what your needs are. We hope to host you again in the future if you do choose to return to the Upper Cumberlands and if you contact me directly via email or at my number I would gladly take care of your next reservation.

Warm Regards,

Desiree L. Suggs, Marketing Manager
Baymont Inn & Suites
1151 South Jefferson Avenue
Cookeville, TN 38506
Ph 931. 525.6668 xt 602 Fx 931.525.7326
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330 people have reviewed this hotel

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Dawson
1 review
5 of 5 stars Reviewed September 24, 2012

We enjoyed the stay. The hotel was reasonably priced and very clean. We will stay there again when we return to the area.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fleming Island
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 23, 2012

Above average hotel. A very modern facility with great parking. Easy access to main road. Breakfast was enjoyable, and hot.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cookeville_baymont, Director of Sales at Country Inn & Suites Cookeville, responded to this review, October 12, 2012
Dear Baymont Guest,

Thank you so much for your review and kind words regarding your recent stay with us. We look forward to hosting your next visit to Cookeville!!

Thank you again!

Desiree L. Suggs, Marketing Manager
Baymont Inn & Suites
1151 South Jefferson Avenue
Cookeville, TN 38506
Ph 931. 525.6668 xt 602 Fx 931.525.7326
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed September 18, 2012

overall good, only problem was room not being cleaned at all after arriving at 4:00 on 18 sept had to ask for towels, the clerk did bring towels.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cookeville_baymont, Director of Sales at Country Inn & Suites Cookeville, responded to this review, October 12, 2012
Dear Baymont Guest,

Thank you for your review and kind words regarding your recent stay as our guest. I am very sorry that you did not receive housekeeping service in a timely manner, and happy the Guest Services Associate was able to meet your needs. We look forward to welcoming you back as our guest in the future.

Thanks again!

Desiree L. Suggs, Marketing Manager
Baymont Inn & Suites
1151 South Jefferson Avenue
Cookeville, TN 38506
Ph 931. 525.6668 xt 602 Fx 931.525.7326
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
AUSTIN
1 review
5 of 5 stars Reviewed September 12, 2012

I had a great time at this hotel, and they even "bailed me out." I mean that in the sense that I left 4 items of clothing behind, 3 of mine, one of my wife's, all hanging on hangars & I just didn't pay attention when I left. BTW, my wife was not traveling with me, or she may have noticed the missing items. She had flown ahead & I was bringing the items myself.

In any case, the baymont folks held our clothes for us & we stopped back to pick them up (a week later!).

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Wyndham Hotel Group

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymont I, Director of Sales at Country Inn & Suites Cookeville, responded to this review, September 14, 2012
Hey guys! Thank you so much for your review! We are glad we were able to return your clothes! Thank you again for the kind words and we hope to see you again soon!

Baymont Inn & Suites Staff
Cookeville, TN
www.baymontinns.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NOLENSVILLE
1 review
4 of 5 stars Reviewed September 12, 2012

The ladies at the front desk were VERY helpful to us. We had booked the wrong night, and they found us another room and had it prepared quickly. The only disappointment was that the tv in the bedroom had not been programmed, so we had to try and figure out the channel set-ups. The room was very nice and clean. We will definitely recommend this hotel to others. :)

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymont I, Director of Sales at Country Inn & Suites Cookeville, responded to this review, September 14, 2012
Howdy from the Front Desk Staff at Baymont Inn & Suites! Glad we could fix you guys up with the right room! Thank you for your awesome review! We appreciate your staying with us and hope you come again soon!

Baymont Inn & Suites Staff
Cookeville, TN
931.525.6668
www.baymontinns.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BURLINGTON
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 10, 2012

The front desk was very helpful and friendly at check-in. It was a very busy week-end and staff hanled everything with a smile. We had a problem with water in the bathroom. We did not know we had a handicapped room until we got ready to shower and we had water all over the floor when we finished.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Country Inn & Suites Cookeville

Address: 1151 South Jefferson Avenue, Cookeville, TN 38506 (Formerly Baymont Inn & Suites Cookeville)
Phone Number:
Location: United States > Tennessee > Cookeville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Cookeville
#5 Business Hotel in Cookeville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Cookeville 2.5*
Official Description (provided by the hotel):
Welcome to the Upper Cumberland’s Choice Hotel. Experience true Tennessee Southern Hospitality at Baymont Inn & Suites! Our interior corridor room entrances are always clean, cozy, and conveniently located in the “Heart” of the Upper Cumberland to the country’s most Beautiful Lakes, Waterfalls, Trails, Parks, and authentic Southern History and Heritage. From Bluegrass & Biscuits to Wine on the West Side, The Upper Cumberland is Tennessee’s Stairway to the Smokies. We serve up a Hot, Southern, Deluxe Breakfast daily by our friendly staff and our rooms feature amenities such as microwave & refrigerator, “double” pillow-top mattresses, coffee maker, iron/board, wireless high-speed internet access and more. Located in Cookeville, Tennessee home to Tennessee Tech University Golden Eagles. Call today and reserve your getaway to the Upper Cumberland! ... more   less 
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Also Known As:
Baymont Inn Cookeville
Cookeville Baymont Inn

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