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“Stay Here!” 5 of 5 stars
Review of Hampton Inn Cookeville

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Hampton Inn Cookeville
2.5 of 5 Hotel   |   1025 Interstate Drive, Cookeville, TN 38501   |  
Hotel amenities
Ranked #1 of 17 Hotels in Cookeville
Douglas, United States
1 review
“Stay Here!”
5 of 5 stars Reviewed March 28, 2014

Very friendly, helpful staff and well stocked clean rooms. They went out of their way to help me. Also this Hampton's fitness center is one of the best (2 treadmills, free weights, balls, 2 bikes, 1 eliptical)

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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128 reviews from our community

Traveler rating
    109
    12
    6
    1
    0
See reviews for
34
29
5
52
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Saint Louis, Missouri
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 27, 2014 via mobile

We stay in Cookeville often visiting family. In December we had a family emergency and weren't sure how long we'd need to stay. The stay was over Christmas and they were very accomadating. We also stayed there in March. It's a bit more than other hotels, but worth it to us. The step in shower is fabulous for me and my bad knees and the front desk has always been very helpful.

Stayed March 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield, United States
2 reviews
4 of 5 stars Reviewed March 27, 2014

We have stayed here several times because we appreciate the eco-awareness of this hotel. The key card is necessary for the room's electricity, an energy saving approach that has been common in Europe for years, but which we have seen only here. The staff is very friendly and helpful, and the place is clean, comfortable, and quiet.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loretto, Tennessee
Top Contributor
65 reviews 65 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 24, 2014

If it wasn't for an amazing employee named , Nikki (I hope I have her name right) I would be giving this hotel a one dot rating. Our trial started several months back when we went AFTER receiving a confirmation e-mail only to find the hotel was NOT open yet. Yeah, we were only able to find a room through some contacts of my father's, because there was some sort of convention in town & all the other hotels were full.

So my mother wanted to give this hotel another try. Our stay was nice, nothing exceptional, but very nice. After we arrived at home I realized that I had forgotten my pillow at the hotel. So I immediately call the hotel only to be met with the most un-knowing & unhelpful employee (I believe his name was Joe.) He didn't even ask me what it looked like or anything, just 'looked in the back' took my info and told me to call back in the morning. Now this pillow was handmade by my great-grandmother & I've had it ever since I can remember, so it is important to me. Today right after I get home from church I call back, and am met with the "I'm sorry" queen. Seriously, I think that was all she could say. So tonight after evening church service I pray about it and decide to call again. This time Nikki answers, she is very nice and more importantly understanding. I FINALLY felt like she cared and would actually look for it. A few hours later she calls me letting me know they FOUND it!!! Apparently the maid was going to take it to laundry, but accidentally threw it in the dumpster? Nikki was so nice to offer to drive half way to meet me to return the pillow. She is the sole redeeming quality of this hotel. Thank you again Nikki!

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle_HamptonGM, General Manager at Hampton Inn Cookeville, responded to this review, June 13, 2014
Cordeila:
I just read your responce and want to express my sincere apology not only for the mishap with your pillow but for the service or lack of service. I cannot express how upset I am to read this. Please rest assured that the persons will be addressed about this issue.
We are not a sub par hotel by any means and to give sub par service is unacceptable. With that being said would you pleaseaccept my most sincere apology for this mishap with lack of service. I am very glad that Nikki took care of the issue in the proper manner it should have been handled. Nikki will be shown how her efferts saved a bad situation.
Please if you are ever in the area again come stay with us and let us show you the true servce we ahve to offer. Stop by the desk and ask for Kyle, I would love to meet you and see personally that your stay is to your standards.

Kyle Lindamood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 23, 2014

Bed was amazing, pillows, sheets everything was so comfortable. The room and bath was spotless and the staff amazing. I wish I could take this hotel with me everywhere! The bath amenities were thought thru and I loved it! Designed for ladies and men! Thank you for a great experience!

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2014

The hotel staff was very kind. Room was comfortable and very clean. We were supplied with plenty in case we forgot something and staff called to make sure the room was as it should be. We were pleasantly surprised by quality. We requested a room on the 1st floor and were given just that. Will stay again.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookville, Indiana
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 17, 2014

This was such a nice place and the service was out of this world the young guy at the desk was a very good asset to the place his name is Seth Willis. We had a very clean spotless room. THUMBS UP TO HAMPTON INN ON THIS ONE.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Cookeville

Address: 1025 Interstate Drive, Cookeville, TN 38501
Location: United States > Tennessee > Cookeville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cookeville
#1 Romantic Hotel in Cookeville
#1 Family Hotel in Cookeville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Cookeville 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
The Hampton Inn is a brand new facilty opening on September of 2013 with 84 beautifully decorated rooms. We offer both king rooms with pull out sleeper sofas and double queen rooms for your lodging needs. The Hampton Inn has such amenities as free hot buffet breakfast, wirelee internet through out the whole building, business center with copy and fax services, a suite shop for your snacking needs, free guest laundry with front load washer & dryers,outdoor swimming pool, fitness center with free weights, cloud nine bedding,and meeting room. There is ample parking and can accommodate large vehicles such as busses also. ... more   less 
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Also Known As:
Hampton Inn Cookeville Hotel Cookeville
Cookeville Hampton Inn

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