We joined the club and made reservations a couple months before we planned to arrive. Got the best prices and the maximum benefits from their ABVI club. Turns out we were going to arrive a day early so I called and they added an additional day to out itinerary. Arrived late at night, moved in to the room and had a good nigh sleep. The following morning the front office called and asked if we were expecting another arrival because they had two reservations in our name. No, just us. Then I realized what had happened. The day I added created a new reservation. I went to the office and discovered I was paying top rate for our stay. By adding the additional day, the entire reservation was dismissed and suddenly all my discounts and benifits were gone. The next few days I tried to get someone to work it out and everyone I talked to agreed there was a problem and the rates would be corrected. As it turned out I needed to stay additional days for my business and I discovered I could get a much better rate from my laptop in the hotel room than I could get from the front office!!!! I booked additional nights from my room because the front desk would not honor the rate directly?!?! What a pain. It took almost THREE MONTHS and constant follow up with the corporate office to get a refund for the over charge. No cooperation whatsoever. The corporate people even told me that adding a day would cancel the previously negotiated rate. EVERY ONE PROMISED A CALL BACK. EVERY ONE SAID IT WAS AN EASY FIX. 3 MONTHS! ----- Empty promises and no concern for the customer. The room was OK but it's no wonder they are #8 out of 8 in Columbia. EMPTY PROMISES, LIES AND DECEPTION, but the rooms are OK
- Official Description (provided by the hotel):
- Welcome to Columbia, TN. We are proud to announce that we now offer free wireless high-speed Internet access. Pets are allowed, charges apply. Enjoy outdoor activities such as bicycling on the Natchez Trace Parkway, canoeing and fishing on the Duck River, or visiting the Kid's Kingdom at Maury Park are ways to enjoy the county seat of Maury County. The GM Saturn Plant is only 18 miles away and has a visitors' center. The home of the Eleventh President of the United States, James Knox Polk, is only 6 miles away in beautiful downtown Columbia. Golf courses, hiking trails, horseback riding, and skeet shooting are available. The Americas Best Value Inn is only 30 miles South of "Music City" Nashville and only 50 miles north of the Alabama Space Rocket Center. Our clean, comfortable guest rooms have both smoke detectors and sprinklers. Restaurants, bowling, a skating rink and movie theatres are a short drive away. If you visit us at certain times of the year, you can enjoy Mule Day (first weekend in April), Mule de Gras Parade (May), Walking Horse Spring Jubilee (June), Maury County Fair (September), and the Plantation Christmas Tour of Homes (December). ... more less
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