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“Basic HIE” 4 of 5 stars
Review of Holiday Inn Express Columbia

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Holiday Inn Express Columbia
2.5 of 5 Hotel   |   1561 Halifax Drive, Columbia, TN 38401   |  
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Ranked #2 of 9 Hotels in Columbia
Springfield, Massachusetts
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
“Basic HIE”
4 of 5 stars Reviewed April 16, 2014

I've stayed at a number of these. Some are better than others, but none of them are bad. This one was perfectly acceptable for the two days I had to stay there. Very convenient to the Interstate. Clean room. Good Internet. I'll likely not go back to this area, but if I did, I would stay here again.

I did have a small problem the first night with the heat cutting on and off -- LOUDLY -- and waking me. I figured out how to change the setting from automatic to fan running all the time; that made the second night MUCH better!

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrDvPatel, General Manager at Holiday Inn Express Columbia, responded to this review, May 2, 2014
Thank you for taking the time to write a review for our property. We apologize for the inconvenience from the air-conditioner in your room. Because of your comments, we will be able to resolve the matter and ensure that the problem does not happen again. I am glad that you were able to enjoy your stay and if you do happen to come back to Columbia, please do stay with us.

Sincerely,
Mr. D.V. Patel
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62 reviews from our community

Traveler rating
    39
    15
    5
    1
    2
See reviews for
19
15
1
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Twin Lake, Michigan
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 13, 2014

We stayed here overnight driving from Michigan to Mississippi. It was very clean, staff was very friendly and helpful. Located right off interstate, it was a great location. The room was clean, seemed to be a new hotel. The beds weren't the most comfortable, but for only one night, it wasn't bad. Pretty decent breakfast spread in the morning- I would stay again if driving through.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrDvPatel, General Manager at Holiday Inn Express Columbia, responded to this review, May 2, 2014
Thank you for comments regarding your stay with us. We appreciate the positive feedback. However, we do apologize that the bed in your room was not comfortable for you. Your comments regarding the bed have been noted and we will investigate the issue further. In the futute, we hope that we may get an opportunity to provide you with a room in which you will be better rested. Once again, thank you for staying with us and we hope to see you again during your next drive through.

Sincerely,
Mr. D.V. Patel
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Hamilton, Canada
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 5, 2014 via mobile

We stayed here three nights for Mule Days. Couldn't have enjoyed our stay more. Six rooms for three nights including our friends. Everyone in our group of 12 commented on how wonderful the staff were (the very friendly, professional yet still fun girls on the front desk) and also the lovely lady who kept the breakfast items all topped up so that everyone got exactly what they wanted. Our friends commented several times how exceptionally good the cleaning staff were here, and I couldn't agree more. The decorative folds on the towels and toilet paper ends, after the room has been meticulously cleaned, made my husband and I think that we were in a four star hotel instead of a Holiday Inn Express. Even though the hotel was completely sold out, we never heard any ambient noise in hallways etc. and had a great night sleeps. The square in the middle of Columbia is very interesting. We had fun exploring a vinyl record shop there, a great coffee shop, unique bookstore and the fabulous Puckett's Grocery which is a very neat bar and grill. We all loved Mule Days and plan to come back.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrDvPatel, General Manager at Holiday Inn Express Columbia, responded to this review, May 2, 2014
Thank you for your wonderful words. My staff and I pride ourselves in being hospitality professionals and we are thrilled to see we made your stay outstanding. I am glad you enjoyed the fesitivities for Mule Day and a memorable time in our town of Columbia. We hope to see you with us again soon.

Sincerely,
Mr. D.V. Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
136 reviews 136 reviews
33 hotel reviews
Reviews in 59 cities Reviews in 59 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed February 26, 2014 via mobile

Nice stop on your way through. Close to the highway, close to McDonalds. Clean and friendly. Good sleep for a trip but not much of a destination. Would go there again. Interestingly quite pricey compared to most HIE. Not sure why.

Stayed February 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrDvPatel, General Manager at Holiday Inn Express Columbia, responded to this review, May 2, 2014
We thank you for your stay at our property back in February. We understand that there are other available options for you to spend the night with your family and we are gratfeful that you provided us the opportunity to show you our hospitality. We hope to see you again our property!

Sincerely,
Mr. D.V. Patel
General Manager
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Michigan
Top Contributor
95 reviews 95 reviews
44 hotel reviews
Reviews in 62 cities Reviews in 62 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed February 22, 2014

We pulled off the interstate here on the way north from Florida. The Hampton Inn at this exit wanted a high price and the property looked a little tired so we went next door to the Holiday Inn Express. They were slightly higher, but the property looked a little newer so we took it. The room was acceptable. The beds were comfortable and the property seemed fairly clean. The place was quiet except at one point someone was pounding on something and it was loud, indicating less than sound proof construction. fortunately the noise only went on for a few minutes. We could also hear conversations in the hallway. The breakfast was a typical free breakfast. The scrambled eggs looked awful, but nothing was wrong with the rest of the breakfast. The wireless barely worked at all after logging in and after 10 minutes we gave up. While there was nothing drastically wrong with this property, at $146 including tax with an AAA discount, if you are looking for value for your dollar, you won't find it here.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Columbia, responded to this review, March 9, 2014
Dear dave62,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I am delighted to hear that our rooms and breakfast menu were up t par with your expectations. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the inconvenience the noise and internet issues you have encountered may have casued. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Plymouth, MI
Top Contributor
100 reviews 100 reviews
29 hotel reviews
Reviews in 38 cities Reviews in 38 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 19, 2014

Great location, right off I 65. Clean lobby, breakfast room & hotel room. Sleeping quality very nice. Great desk help. Had a problem logging into the WiFi. It was solved promptly & efficiently. Indoor pool was a little small. There was a birthday party celebration & the pool was filled with children. I know this is not the fault of the hotel, but it was loud with high pitched screaming 9-11 year old children. Breakfast was good...the usual biscuits, gravy & cheese omelets. There was an assortment of dry cereal, & yogurt. Coffee was hot, fruit juices were available also.

Room Tip: Fourth floor is the best. Don't have to listen to any heavy feet above your head.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
72 reviews 72 reviews
8 hotel reviews
Reviews in 28 cities Reviews in 28 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 12, 2014 via mobile

We stayed here 2 nights with our young children because of the indoor pool and complimentary breakfast. Everything was clean and quaint. Pool was comfortably heated (no shivering when entering), gym had a few free weights, 2 treadmills & an elliptical, breakfast had plenty of options (similar to a Hampton Inn), room was clean, but you can hear traffic from highway if your room faces in that direction, laundry facility also available. It was the perfect option for us since we had children. There are also several restaurants within walking distance (tex-mex-awesome, italian-great, & asian-didn't try). A grocery store is around the corner less than .25 miles. And, the staff is friendly, too.

  • Stayed January 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Columbia

Address: 1561 Halifax Drive, Columbia, TN 38401
Phone Number:
Location: United States > Tennessee > Columbia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Columbia 2.5*
Number of rooms: 73
Reservation Options:
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Also Known As:
Holiday Inn Express Columbia Hotel Columbia

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