This hotel did not live up to my expectations for a Courtyard. My biggest complaint is the service.
I was staying at the hotel for a wedding on 9/8/12. As I was checking into the hotel I could see that the lady Sierra (sp?) at the front desk was overwhelmed. It was a Saturday and she was the only employee besides housekeeping that I saw in the hotel. She was in charge of checking everyone in and out of the hotel as well as answering every single call that came to the front desk. I checked into the hotel and it went smoothly besides her having to answer approx 7 phone calls while she was checking me in. I was running late for an appointment and left my bags in a friend's room. Upon my return I retrieved my bags from my friends room to take them to my room and of course the keys do not work. There was already someone staying in that room screaming at me that she was in the shower and I had the wrong room. I had to drag my bags back down to the front desk and get another room. Meanwhile I was supposed to be leaving for the wedding in 15 minutes:( I want to point out that Sierra was very competent and as helpful as she could be, the place was just flat out under staffed.
The room was clean and comfortable, but the bedding was very worn and the duvet cover was pilling due to wear and tear.
This isn't a bad hotel it just wasn't what I've come to expect from Courtyard. Can easily be improved by management making a couple of easy changes.
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- Also Known As:
- Courtyard By Marriott Memphis Collierville Hotel Collierville