We've stayed here several times over the past few years. The lobby was always inviting and has been recently updated. We felt right at home while sitting in front of the cozy fireplace drinking the wonderful complementary hot drinks provided.
It is an older hotel, but the only downfall we could see after the room and lobby update, are the windows in the rooms. The hotel offers a wonderful view of the Cumberland river and countryside, so it's a shame the cloudy windows obscure the view a bit.
There is a walkway leading from the hotel to the beautiful riverwalk along the river. The city does a wonderful job of decorating both the hotel-adjacent downtown area and riverfront.
Some of the publications state that there is a restaurant and lounge on site. The restaurant, from what I hear, used to be wonderful. It has always been closed on previous visits, and now has been removed. The bar is really nice, but poorly attended. Since there aren'y many options for dining, we feel that just offering burgers , soup & sandwiches in the bar would be a wonderful addition and help the bar business as well. The complimentary breakfast was very nice and they even decorated the tables for Christmas. I can't finish this review without mentioning Robert. This employee is the definition of customer service. We have never encountered anyone who payed more attention to your needs. He was intuitive and went and went above and beyond expectations. Thanks, Riverview Inn, for a wonderful stay in Clarksville!