We spent two nights in the Baymont in Clarksville, and some aspects were rather disappointing. I asked why the hotel was being rebranded from a Quality Inn to a Baymont, and the answer was that it was under new ownership and management, and the new owners wanted it to be a Baymont. She said that the entire hotel was going to be gutted and rebuilt; they had started with a deep cleaning of each existing room. I WILL say that the room was clean. That's the good news.
We had an alarm clock that was flashing when we got in the room, so I set the time, figuring that they had had a power surge. That probably wasn't the case. At exactly midnight, the clock's alarm went off. My wife promptly shut it off. Then 9 minutes later, it went off again. She again turned it off, this time turning on a light to make sure. Then 9 minutes later, it went off again, so she pulled the plug. When I took the alarm clock downstairs in the morning, the clerk commented that it wasn't like the ones that they usually had in the room and apologized. Later that day a new clock showed up, but after setting it, it started flashing in a few minutes. Set again, flashing again. I left it for the next guests to worry about!
But some of the staff needs a little training on guest relations. I put the "do not disturb" sign in the slot in the door, but had the curtains parted a little. A short while later, some staff came to the room and peered into the window to see if anyone was there. Not seeing us in there, she knocked on the door, never noticing the "do not disturb" sign. She just wanted to know if we needed service. I told her no; we just needed towels. So apparently later, she replaced the towels and put new shampoo and lotion in the bathroom area. But no new soap. And our bath soap was a little small by then.
Breakfast was a little difficult. Unfortunately, the same person running the front desk keeps the food in the breakfast area. On Sunday morning they ran out of creamer for the coffee, and I mean RAN OUT - none in the back. Also, there were only two sets of salt/pepper shakers for the 4 or 5 tables, and they were empty. Why not put them where the food is, if you don't have enough for each table. But they were out anyway.
There was bread for toast on Saturday (only half of the toaster worked), but not Sunday. Good thing I decided to forgo the toast the second day.
The workers were pleasant. It's just that the clerks had too much work to do, keeping up with the desk as well as the food. And stocking some condiments and food was a little lax. But they were pleasant. I DO recommend more training for the maids. They should look for "do not disturb" before knocking.
I'd like to go back in about 6 months or so to see if, when it's a full-fledged Baymont, it has improved in service.
- Official Description (provided by the hotel):
- Welcome to the Baymont Inn & Suites, a Clarksville hotel near Beachaven Winery. The Baymont Inn & Suites is conveniently located near the downtown area, just six miles from Austin Peay State University. This Clarksville, TN hotel is minutes from several area attractions, including Beachaven Vineyards & Winery, Fort Campbell historical sight and the Land Between the Lakes national recreation area. Shopping can be found at Governor's Square Mall. Eastland Green Golf Course, Dunbar Cave State Park and the Outlaw Field Airport are also nearby. ... more less
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- Also Known As:
- Quality Inn Clarksville