I travel back and forth between Atlanta and St Louis quite often and tend to stay in Clarksville a lot because it's pretty much a half way point. I stay at ABVI often because f their Value Club discount/benefit card. I've stayed at this ABVI in this past and never recall an experience I had on 5/21/12. This elderly woman behind the counter (I think she was German) was very rude, unaccommodating, forgetful and slow. It took 15 - 20 minutes for the gentleman in front of me to get checked in because she kept forgetting what shew had just told him. I was dancing around the lobby because I really had to go to the bathroom after being on the road. She told me the lobby bathroom didn't work and snapped at me when i asked for another solution. I really had to go.What bothered me most was she gave the man in front of me the same exact kind of room I got which was next door to his for 39.99 and she tried charging me 66.00. After feeling like I was in an auction we finally settled on 52.00 even with my Value Club discount. I was pissed. I believe she profiled me because I was on a motorcycle and I had tattoos.
I got to the room and it was nice enough but I found it bare.The phone was tucked behind the night stand and didn't work so I couldn't call for the WiFi code nor a wake up call . There was no alarm clock so I had to call my wife in Atlanta late at night to give me a wakeup call in the morning. There was no coffee maker in the room, the TV was inaudible. When I went up front to ask for the WiFi code I had to explain to her over and over what it was after getting dirty looks because she had to get up off the couch in the lobby after I interrupted whatever she was watching on TV. (By the way, someone was walking out of the bathroom she told me was out of order)
After discovering the phone didn't work I walked back to the front desk finding the door to the lobby had been closed and locked and no answer when I knocked. I think she went to sleep. Early the next morning I walked back to the lobby and asked for a late check out. I got one but soon after the maid was knocking on the door telling me it was past checkout. I explained I had asked for a late checkout and 15 minutes later she was back knocking on the door asking when I would be leaving. 15 minutes after that the Manager/Owner was knocking on the door asking when I would be checking out. At that point I said screw it, hurriedly packed up my bag left. I will not be back and I will advise anyone I know not to stay there either.
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