I had made a reservation through Priceline.com for your location in Clarksville, TN on Holiday Ln. Our reservation was for 2 rooms for 1 night, both with double beds. There was to be 4 of us staying in these 2 rooms on our way home from a week long camping trip. We arrived at the hotel approx 3PM on June 13th and went to check in.
We spoke with a woman with an accent while checking in. It took her over 20 minutes to check us in and proceeded to question me why we needed 4 beds where there were 4 of us, because she could tell by my ring my husband I were married and we only needed 3 beds. She argued with me, attempting to get me to agree to have 3 beds instead of what I reserved. She then proceeded to question me why I would go on a vacation without my children, cause she could tell from my "belly" that I had children.
I assumed this might be a cultural difference and she wasn't being rude and let it slide. We went up to our rooms (210 and 212), which had cracks in the walls of the room with the drywall peeling, the shower curtains were falling apart, and the bathroom doors and shower curtain were filthy. Each room only had 2 small towels and 1 washcloth. There was no paper, no pens, no guides, and no clocks in the room either.
The pool was closed and we were told they didn't know when it would be open cause the owner didn't have time to check the PH. Part of the reason we got this hotel was for the pool.
We also had to ask 5 times for the WiFi password.
We went down to the front desk to ask for more towels as we had been in a field for a week and were filthy. We were going to need more than 4 towels and 2 washcloths for 4 people. My husband was told no because we might steal them. The person in my 2nd room asked and was trold no because he would invite his friends up there and have a party (Mind you, we live in NEBRASKA and this is TN). I finally went down and asked myself to be told that we would have to return our dirty towels to get clean ones and she didn;t care that we wanted more, cause over 50% of their guests steal and we would too. I threw a fit and was told it was too bad and to leave the front desk area after this woman got done yelling about theft and pounding the counter. She also proceeded to ask my husband EVERYTIME (at least 4 times) he came in to show ID and a room key because he didn't belong there and looked suspicions cause of his long hair.
We then received a call at 10ish PM waking us up at night after bring there since 3 that we needed to move our camper and truck as customers were complaining there were NO parking spaces. We went outside and and counted 15 open spaces and went to go to the front desk to ask why this was a problem after 6.5 hours of us being there and we TOLD her we had a camper and would need more than 1 space. We were then told by the night clerk that she was gone, we didn't have to move, and she had no idea why the woman would have called us and told me that.
This woman finally gave us 2 towels and 1 washcloth but made us turn in our others so we didn't steal as well. We had to share 2 towels and 1 washcloth between 4 people to shower at 5AM.
We went down for the "continental" breakfast at 6AM to find stale honeybuns in a basket and coffee.
When we left about 7AM, I asked to speak with the manager. He lives there and the staff called him and he proceeded to tell the staff that he wasn't ready, would be late, and wasn't coming down. I asked to speak with him on the phone and he refused. I've called 4x now to speak with him and never received a return phone call.
I have NEVER been treated this poorly at a hotel. The customer service and room was HORRIBLE. I'm ready to escalate this manner because I feel after all of this, I deserve some sort of refund. If we weren't low on cash with no other options at the time, I would have walked out.
Do not stay here!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.