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“Great employees” 3 of 5 stars
Review of Courtyard Clarksville

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Courtyard Clarksville
3.0 of 5 Hotel   |   155 Fair Brook Place, Clarksville, TN 37040   |  
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Ranked #8 of 36 Hotels in Clarksville
niceville, fl
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“Great employees”
3 of 5 stars Reviewed September 26, 2012

The Courtyard chain seems to have wonderful employees that are very helpful. After traveling 2000 miles, with overnight rest stops along the way, I was so excited to know I would resting my head on the pillows of the Clarksville Courtyard. I am sad to say that this particular experience was a let down. We left the hotel the morning after our arrival (we were to stay 3 days) because of the conditions of the rooms. I will not get into details. Based on this single incident I must give the hotel a 3 rating; but, I have complete confidence that the hotel Manager and staff have seen to the issues and made adjustments so that other customers will not have the same experience that we did. This hotel is normally our choice when traveling this highway.

Room Tip: Do not be afraid to phone the desk if you have any issues or questions. The staff is so helpful and...
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
courtyardclarksville, General Manager at Courtyard Clarksville, responded to this review, October 17, 2012
Thank you for your concerning comments. We thank you for your review. I am extremely concerned about the status of your room as well and other experiences you may have encountered. I would love to know more details as far as which room and other information. Please feel free to contact my Front Office Supervisor at 931-551-4480 and ask to speak with Melody. Our Management and Staff would appreciate your feedback. We do hope that you give us a second chance to exceed your expectations next time your in the Clarksville area. Being your choice hotel for hospitality in Clarksville is our number one goal!
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161 reviews from our community

Traveler rating
    86
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    20
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    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Winter Springs, Florida
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 of 5 stars Reviewed September 15, 2012

Was on a extended stay here and the hotel treated me like family! From the manager Deborah, all the way down to the Bistro Clerks...GREAT JOB. Room was great and bed was extremely comfortable. A step above most Courtyards! Trust me...I know. I live in a hotel for work and just moved out of a Courtyard to to poor conditions. This one rocks! Great Job!

Room Tip: King Suites are nice. High Floor hallways are a bit hot but rooms are cool.
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
courtyardclarksville, General Manager at Courtyard Clarksville, responded to this review, October 17, 2012
Wow! Thank you so much for your fantastic comments. Everyone who walks through our doors we think as family! Our staff here at Courtyard is delighted you enjoyed your stay, and the Bistro staff appreciates your wonderful comments! We really enjoy creating those memorable moments for all our guests. Please come see us again soon, we love having you here with us.
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Clarksville, Tennessee
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 1, 2012

We have stayed three times at this hotel and have had no complaints. The staff is exremely professional and helpful. The beds and pillows are amazingly comfortable and clean. The pool area was very clean and well stocked and enjoyable. And any problems we had were addressed immediately. I highly recommend this hotel to any one. The only way it could be better is if they would allow pets.

Room Tip: Make reservations early.
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
courtyardclarksville, General Manager at Courtyard Clarksville, responded to this review, September 3, 2012
Thank you for the great review! We do take pride in making our Courtyard so enjoyable for all our travelers. I’m so glad you and your family enjoyed our indoor pool and spa during your stay. We do have a great housekeeping staff to assure all guests that our rooms are always clean and smelling fresh! Our Courtyard is not pet friendly however for any future traveling you might be doing; research some of our Residence Inn properties, most are pet friendly! We hope to see you again and accommodate you with any traveling needs.
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Chicago, IL
Top Contributor
67 reviews 67 reviews
42 hotel reviews
Reviews in 38 cities Reviews in 38 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed July 30, 2012

Its a fairly new hotel so I expected and got a good room, very clean with all mod cons. What made a difference to me was the two girls at reception and the bar who were friendly, chatty and seemed to really like talking to people. What a difference it makes to weary travellers when we are seen as people and not just customers to process.

Sorry, I can`t remember their names but the brunette with the siutern accent at reception and the blond local girl at the bar are excellent assets for the hotel.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
courtyardclarksville, General Manager at Courtyard Clarksville, responded to this review, September 3, 2012
We do have a great staff here at Courtyard. Kathryn(Front Desk) and Afton(Bistro Server) are just two of our fantastic staff members. It's great to hear we made your long journey worth the wait. Thank you so much for taking the time to give us such a wonderful review, and we are eager to see you next time you're in the Clarksville area.
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Paso Robles, California
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 28, 2012

Rooms were spacious and clean. After first night we noticed that the bed skirt was torn and hanging. We reported it to management when we left for the day. When we returned we were pleased to find it had been replaced. As it was hot and muggy the air conditioner was on 24/7. We were there for 4 days and never heard the air conditioner at all. Rooms all have flat panel T.V's, reading lights you can actually read by, and refrigerators that are built into closed cabinets, making them quiet as well. Complimentary breakfast would have been nice, but they do have courtesy coffee in the lobby, as well as cooked to order breakfast for a fee. Many restaurants near by. They don't allow pets, so we knew there were no flees in the carpet.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
courtyardclarksville, General Manager at Courtyard Clarksville, responded to this review, September 3, 2012
Thank you for the excellent review, and we are so pleased you enjoyed all the accommodations we have to offer here at Courtyard. The weather has been very warm and it was our please to provide you with a cool place to enjoy and relax. I have recognized the staff for their quick response in taking care of your bed skirt and all other requests. We look forward to seeing you in the future and to exceed all expectations of what Marriott has to offer!
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Jackson, MS
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 of 5 stars Reviewed July 19, 2012

This Courtyard has convenient access from I24, and it is close to many restaurants. The Internet access was excellent, very fast. I was a little disappointed as the hotel has nice LCD flat panel TVs but no High Def channels to view. I would stay here again, the staff was very courteous and nice. This is the only Courtyard that I have stayed in that does not have any Balcony rooms. They do have a fire pit out back, that would be nice in the fall or winter months.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
courtyardclarksville, General Manager at Courtyard Clarksville, responded to this review, July 28, 2012
We exceedingly appreciate the wonderful review. We are located in a great part of town with many dining options. We do offer HD Channels; next time you are with us please see the Front Desk and they would be happy to inform you of these listings. It’s great to hear you enjoyed your stay with us and we look forward to being your choice hotel for all your traveling needs!
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tripree
Top Contributor
63 reviews 63 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 3, 2012

Brand new, therefore very sparkling clean. Contemporary, pleasing decor. Comfy beds, roomy bathroom with seat area in tub.

There was no sign and it is set back from main drag, making it difficult to spot. Very convenient to many restaurants, mall, Wal-mart and Target.

But...no free breakfast and only bare basic toiletries (you can purchase in lobby, presumably not cheap) might steer budget seekers to any of the other numerous hotels in the vicinity of this establishment.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Courtyard Clarksville, responded to this review, July 9, 2012
Thank you for the review and it’s wonderful to hear that you enjoyed your stay with us. We do offer room rates that will include breakfast with your stay, and we also do offer a selection of complimentary toiletries available at our Front Desk. If you’re not finding what you are looking for in our Market, the Front Desk will be happy to help accommodate with what they have available for you. Thank you for choosing Courtyard, and we hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Clarksville

Address: 155 Fair Brook Place, Clarksville, TN 37040
Location: United States > Tennessee > Clarksville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 36 Hotels in Clarksville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Clarksville 3*
Number of rooms: 91
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