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Hilton Garden Inn Clarksville: Traveler Reviews

3.0 of 5
290 Alfred Thun Road, Clarksville, TN 37040
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Hilton Garden Inn Clarksville
Ranked #7 of 33 hotels in Clarksville
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103 reviews from our community

    Trip type
Traveler rating
    54
    27
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    6
    5
Date Rating
Cincinnati, Ohio
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Second time back and just as happy as the first”
4 of 5 stars Reviewed February 25, 2013

We stayed here again while visiting family in Clarksville over the New Years holiday. I had a great experience last year and wanted to return to the same hotel. We got the same nice, clean updated type room and the friendly customer service we experienced the first time around.
The breakfast staff are particularly nice, chatty and helpful. They made this hotel 'homey' for us!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by CincyCheerMoM for Clarksville
Ask CincyCheerMoM about Hilton Garden Inn Clarksville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review
February 27, 2013
Dear CincyCheerMoM,

Thank you for your stay with us at the Hilton Garden Inn Clarksville.
Consistency is such an important factor in customer service, therefore I am thrilled to read that my team once more was able to create a wonderful "home away from home" experience for you.
I will certainly pass on your compliments to our breakfast staff, thank you !
We are looking forward to your future stays with us !

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
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Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
“Great Business Oriented Hotel!”
4 of 5 stars Reviewed February 22, 2013

Very good hotel. Prefer this chain as our business hotels. Was in town for a 4 day conference and Hotel was in a perfect location and was as expected for HGI. Only complaint would be that the cookies at the front desk went way too fast :) Other than that the facilities were great as well as the staff. Had an issue with my key and the front desk staff made the magic happen without issue. Would definitely stay here again.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Maverik2u2 about Hilton Garden Inn Clarksville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review
February 25, 2013
Dear Maverik2u2,

Thank you so much for your wonderful review and your stay with us at the Hilton Garden Inn Clarksville. Nothing makes me happier then to read that we are your preferred venue when travelling in the area !
Please let me know when you will be staying with us again and I will assure you will receive your own personal cookie plate ! No need to share or speed "home" to your room after work to not miss out.... :)

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
katja.chatfield@hilton.com
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Clarksville, Tennessee
1 review
“Not worth it.”
1 of 5 stars Reviewed February 18, 2013

Rooms wre not very clean.
Diamond benefits or priveleges were not recognized or rewarded during the stay.
Government rate was not available for the legnth of the stay, even if it was a week or more.
Booted off the internet, frequently. I had to keep signing back in.
Breakfast was outstanding - as always. The service not so good.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Joseph B about Hilton Garden Inn Clarksville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review
February 25, 2013
Dear Joseph B,

Thank you for your stay with us at the Hilton Garden Inn Clarksville.
I regret to read that several items didn't meet your expectations. As all guest reviews are important to me I would like to offer my information below in order to discuss those topics. This would provide me with the opportunity to address the individual departments and implement additional trainings to assure guest satisfaction. Thank you.
In reference to the per diem rate I would like to apologize that it wasn't available. We offer a long term per diem rate code for 25 nights or more, however with such a large military base as Fort Campbell in the area even that rate code tends to sell out quickly. Please know the further out you are aware you are coming to town, the more likely that rate is available and with our guest friendly cancelation policy of 4pm or 6pm on the arrival date, there is always the option to cancel free of charge.
Dear Joseph B, please let me know if I can be of assistance with any of the matters mentioned above.

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
katja.chatfield@hilton.com
t (931) 647 1096
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Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Outdated & Unpleasant overall”
2 of 5 stars Reviewed February 14, 2013

This Hilton Garden Inn was not up to par with the other Garden Inns we had stayed at previously. The pool, spa & fitness area seemed to be clean for the most part. We did not have room service or a meal at the restaurant or bar. Lobby appears clean & sharp; however, the hallways, rooms & bathrooms were basically run down, outdated & unpleasant overall.

Stayed February 2013, traveled with family
Was this review helpful? Yes
Ask rmmikesell about Hilton Garden Inn Clarksville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review
February 25, 2013
Dear rmmikesell,

Thank you for your stay with us at the Hilton Garden Inn Clarksville.
We appreciate your feedback in reference to your stay.
Thank you for your positive mentioning of our lobby and pool/spa, we regret to read that your impression of our hallways and guestrooms were not what you had experienced in other hotels of this brand. I am thrilled to share with you that we will address exactly those weaker areas with our all over "Grow" project, including guest rooms, carpets, hallways, furniture, lobby, Restaurant and Ballroom renovations, some of it to be completed by the end of this year !
We are looking forward to showing you our brand new designs and relaxing furniture during your future travels ...

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
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Alpharetta, GA
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Good hotel for business or leisure travel”
4 of 5 stars Reviewed January 23, 2013

I recently spent 4 nights at the Hilton Garden Inn in Clarksville, and I would highly recommend this hotel. We were there while a family member was being treated at Gateway Medical Center, and the hotel is super convenient to this hospital and lots of local shopping and restaurants.

Staff is very helpful. Breakfast service every day was excellent - good food and service. Hotel is well maintained and clean.

Definitely recommend this hotel when in the area.

Room Tip: Be aware that the beds are adjustable for firmness. You can choose your own setting, and it makes f...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Vicki G about Hilton Garden Inn Clarksville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review
January 25, 2013
Dear Vicky G,

Thank you for your stay with us at the Hilton Garden Inn Clarksville and your wonderful review.
Although we regret to read that you had a family member in the hospital, we are glad that our convenient location made at least the commute easier for you.
We also would like to thank you for the mentioning of our one of a kind Hilton Garden Inn Sleep System. It was specifically developed for our brand and let's guest choose the soft - or firmness they desire.

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
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Additional Information about Hilton Garden Inn Clarksville

Also Known As:
Hilton Garden Inn Clarksville Hotel
Hilton Garden Inn Clarksville Hotel Clarksville
Address: 290 Alfred Thun Road, Clarksville, TN 37040
Phone Number:
Region: United States > Tennessee > Clarksville
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#5 Business Hotels in Clarksville
#7 Family Hotels in Clarksville
Price Range: $$
Hotel Class:3 star (3*)
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