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“Second time back and just as happy as the first” 4 of 5 stars
Review of Hilton Garden Inn Clarksville

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Hilton Garden Inn Clarksville
3.0 of 5 Hotel   |   290 Alfred Thun Road, Clarksville, TN 37040   |  
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2X Points Package
Ranked #3 of 36 Hotels in Clarksville
Certificate of Excellence
Cincinnati, Ohio
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Second time back and just as happy as the first”
4 of 5 stars Reviewed February 25, 2013

We stayed here again while visiting family in Clarksville over the New Years holiday. I had a great experience last year and wanted to return to the same hotel. We got the same nice, clean updated type room and the friendly customer service we experienced the first time around.
The breakfast staff are particularly nice, chatty and helpful. They made this hotel 'homey' for us!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, February 27, 2013
Dear CincyCheerMoM,

Thank you for your stay with us at the Hilton Garden Inn Clarksville.
Consistency is such an important factor in customer service, therefore I am thrilled to read that my team once more was able to create a wonderful "home away from home" experience for you.
I will certainly pass on your compliments to our breakfast staff, thank you !
We are looking forward to your future stays with us !

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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300 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 22, 2013

Very good hotel. Prefer this chain as our business hotels. Was in town for a 4 day conference and Hotel was in a perfect location and was as expected for HGI. Only complaint would be that the cookies at the front desk went way too fast :) Other than that the facilities were great as well as the staff. Had an issue with my key and the front desk staff made the magic happen without issue. Would definitely stay here again.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, February 25, 2013
Dear Maverik2u2,

Thank you so much for your wonderful review and your stay with us at the Hilton Garden Inn Clarksville. Nothing makes me happier then to read that we are your preferred venue when travelling in the area !
Please let me know when you will be staying with us again and I will assure you will receive your own personal cookie plate ! No need to share or speed "home" to your room after work to not miss out.... :)

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
katja.chatfield@hilton.com
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Clarksville, Tennessee
1 review
1 of 5 stars Reviewed February 18, 2013

Rooms wre not very clean.
Diamond benefits or priveleges were not recognized or rewarded during the stay.
Government rate was not available for the legnth of the stay, even if it was a week or more.
Booted off the internet, frequently. I had to keep signing back in.
Breakfast was outstanding - as always. The service not so good.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, February 25, 2013
Dear Joseph B,

Thank you for your stay with us at the Hilton Garden Inn Clarksville.
I regret to read that several items didn't meet your expectations. As all guest reviews are important to me I would like to offer my information below in order to discuss those topics. This would provide me with the opportunity to address the individual departments and implement additional trainings to assure guest satisfaction. Thank you.
In reference to the per diem rate I would like to apologize that it wasn't available. We offer a long term per diem rate code for 25 nights or more, however with such a large military base as Fort Campbell in the area even that rate code tends to sell out quickly. Please know the further out you are aware you are coming to town, the more likely that rate is available and with our guest friendly cancelation policy of 4pm or 6pm on the arrival date, there is always the option to cancel free of charge.
Dear Joseph B, please let me know if I can be of assistance with any of the matters mentioned above.

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
katja.chatfield@hilton.com
t (931) 647 1096
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Illinois
1 review
2 of 5 stars Reviewed February 14, 2013

This Hilton Garden Inn was not up to par with the other Garden Inns we had stayed at previously. The pool, spa & fitness area seemed to be clean for the most part. We did not have room service or a meal at the restaurant or bar. Lobby appears clean & sharp; however, the hallways, rooms & bathrooms were basically run down, outdated & unpleasant overall.

Stayed February 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, February 25, 2013
Dear rmmikesell,

Thank you for your stay with us at the Hilton Garden Inn Clarksville.
We appreciate your feedback in reference to your stay.
Thank you for your positive mentioning of our lobby and pool/spa, we regret to read that your impression of our hallways and guestrooms were not what you had experienced in other hotels of this brand. I am thrilled to share with you that we will address exactly those weaker areas with our all over "Grow" project, including guest rooms, carpets, hallways, furniture, lobby, Restaurant and Ballroom renovations, some of it to be completed by the end of this year !
We are looking forward to showing you our brand new designs and relaxing furniture during your future travels ...

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
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Tempe, Arizona
Level Contributor
66 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed January 23, 2013

I recently spent 4 nights at the Hilton Garden Inn in Clarksville, and I would highly recommend this hotel. We were there while a family member was being treated at Gateway Medical Center, and the hotel is super convenient to this hospital and lots of local shopping and restaurants.

Staff is very helpful. Breakfast service every day was excellent - good food and service. Hotel is well maintained and clean.

Definitely recommend this hotel when in the area.

Room Tip: Be aware that the beds are adjustable for firmness. You can choose your own setting, and it makes f...
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, January 25, 2013
Dear Vicky G,

Thank you for your stay with us at the Hilton Garden Inn Clarksville and your wonderful review.
Although we regret to read that you had a family member in the hospital, we are glad that our convenient location made at least the commute easier for you.
We also would like to thank you for the mentioning of our one of a kind Hilton Garden Inn Sleep System. It was specifically developed for our brand and let's guest choose the soft - or firmness they desire.

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elizabethtown, Kentucky
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed January 20, 2013

I was treated as well here as I have been in any 5 Star hotel. Great service, clean rooms and comfortable beds. The staff was very attentive and always addressed the guests by name, overall it was by far one of the best hotel experiences I've ever had. It's the little extras that separate good from great and that's where this Hilton shines. I'll never consider another hotel in Clarksville, have no reason too.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, January 21, 2013
Dear ERYWCY,
Your wonderful review is leaving us speechless, thank you so much for being so kind to share your experience with us at the Hilton Garden Inn Clarksville.
I know sharing your compliments will also put a smile on my staff's face so once more, Thank you !
We are looking forward to your future stays and wish safe travels.

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida, United States
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 9, 2013

I stayed for two nights for a business trip. Very nice hotel. Close to many restaurants/bars and hotel has bar and food on premises. Beds are comfortable and have firmness adjustment mattresses. Staff was friendly and responsive. TV channel selection was below average.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, January 11, 2013
Dear Don M,

Thank you for your stay with us at the Hilton Garden Inn Clarksville.
We are delighted to read that you enjoyed our Great American Grill Restaurant, Hilton Garden Inn Sleep System and that our excellent customer service.
Please know that we also appreciate your feedback on the TV channel selection, as we are considering several changes in the near future and input from our valued guests can assist us in making the right decisions.
Thank you and we are looking forward to your future stays !

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Clarksville

Address: 290 Alfred Thun Road, Clarksville, TN 37040
Phone Number:
Location: United States > Tennessee > Clarksville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#1 Business Hotel in Clarksville
#1 Family Hotel in Clarksville
#2 Romantic Hotel in Clarksville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Clarksville 3*
Number of rooms: 111
Reservation Options:
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Also Known As:
Hilton Garden Inn Clarksville Hotel Clarksville

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