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“Good hotel for business or leisure travel” 4 of 5 stars
Review of Hilton Garden Inn Clarksville

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Hilton Garden Inn Clarksville
3.0 of 5 Hotel   |   290 Alfred Thun Road, Clarksville, TN 37040   |  
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Ranked #2 of 34 hotels in Clarksville
Tempe, Arizona
Top Contributor
61 reviews 61 reviews
6 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
“Good hotel for business or leisure travel”
4 of 5 stars Reviewed January 23, 2013

I recently spent 4 nights at the Hilton Garden Inn in Clarksville, and I would highly recommend this hotel. We were there while a family member was being treated at Gateway Medical Center, and the hotel is super convenient to this hospital and lots of local shopping and restaurants.

Staff is very helpful. Breakfast service every day was excellent - good food and service. Hotel is well maintained and clean.

Definitely recommend this hotel when in the area.

Room Tip: Be aware that the beds are adjustable for firmness. You can choose your own setting, and it makes f...
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, January 25, 2013
Dear Vicky G,

Thank you for your stay with us at the Hilton Garden Inn Clarksville and your wonderful review.
Although we regret to read that you had a family member in the hospital, we are glad that our convenient location made at least the commute easier for you.
We also would like to thank you for the mentioning of our one of a kind Hilton Garden Inn Sleep System. It was specifically developed for our brand and let's guest choose the soft - or firmness they desire.

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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205 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Elizabethtown, Kentucky
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 20, 2013

I was treated as well here as I have been in any 5 Star hotel. Great service, clean rooms and comfortable beds. The staff was very attentive and always addressed the guests by name, overall it was by far one of the best hotel experiences I've ever had. It's the little extras that separate good from great and that's where this Hilton shines. I'll never consider another hotel in Clarksville, have no reason too.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, January 21, 2013
Dear ERYWCY,
Your wonderful review is leaving us speechless, thank you so much for being so kind to share your experience with us at the Hilton Garden Inn Clarksville.
I know sharing your compliments will also put a smile on my staff's face so once more, Thank you !
We are looking forward to your future stays and wish safe travels.

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
85 reviews 85 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 19, 2013 via mobile

I stayed 2 nights for a business trip and must say, great service and accommodations. I had dinner in the grill and was pleased with the quality of the spinach salad and flatbread. Breakfast was part of the package and the cooked-to-order hot breakfast was served with a smile. The suite type room was comfortable for working and sleeping with free wifi, coffee pot with real coffee mugs, and no road noise. Will stay here again. Even had late checkout due to questionable weather conditions.

Stayed January 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, January 20, 2013
Dear Crewsgirl,
Thank you for choosing the Hilton Garden Inn Clarksville as your preferred venue while on business travel in the area.
We appreciate you taking the time for your wonderful feedback very much and are delighted to read that you enjoyed some of our new menu items at our Great American Grill Restaurant. I will certainly share your compliments with our Restaurant staff as well, thank you.
Safe travels and we are looking forward to your future stays.

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida, United States
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 9, 2013

I stayed for two nights for a business trip. Very nice hotel. Close to many restaurants/bars and hotel has bar and food on premises. Beds are comfortable and have firmness adjustment mattresses. Staff was friendly and responsive. TV channel selection was below average.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, January 11, 2013
Dear Don M,

Thank you for your stay with us at the Hilton Garden Inn Clarksville.
We are delighted to read that you enjoyed our Great American Grill Restaurant, Hilton Garden Inn Sleep System and that our excellent customer service.
Please know that we also appreciate your feedback on the TV channel selection, as we are considering several changes in the near future and input from our valued guests can assist us in making the right decisions.
Thank you and we are looking forward to your future stays !

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Barrington, Illinois
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 6, 2013

We stopped at the Hilton Garden Inn Clarksville Tn on our way home from Florida. The hotel was fantastic. The beds were comfortable and the room was clean and fresh. The staff was very welcoming making sure we had everything we needed. The pool was clean and warm. Breakfast was included in our room but otherwise it would have been about $10 per person. The breakfast was both buffett style and made to order and the selection was very good! The location was perfect as it was right off the highway.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, January 8, 2013
Dear rebeccarose76,

Thank you for your stay with us at the Hilton Garden Inn Clarksville.
We appreciate your wonderful feedback in reference to your stay with us very much and are excited to read that cleanliness, location, breakfast and great service made your stay a memorable one.
We hope to be your hotel of choice during future travels in the area and hope to be welcoming you back soon.

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
illinois
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 31, 2012

This hotel was lovely. Our rooms were clean and neat, warm and inviting. Breakfast was delicious. The front desk staff was very professional, and when our reservation needed tweaking, she made the necessary adjustments. I appreciate everything about Hilton Garden Inn. The location ws right off 24, easily accessable to, and from the highway.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, January 3, 2013
Dear fam4097,

Thank you so much for your stay with us at the Hilton Garden Inn Clarksville and your kind trip advisor review. We are delighted to read that your room, breakfast and location but most of all Service made your stay with us a memorable one. Daily we strive to make Conrad Hilton's vision of " bringing the light of hospitality to the world" reality and we are proud to have brought some of that light to you during this holiday season.
Best Regards and Happy New Year 2013 !

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 31, 2012 via mobile

Bathroom was very dirty black mold growing in shower. Caulking around shower door looked awful about two inches wide this room should have never been rented. Supposed to be one of the nicer hotels in area. Bad maintenance is all I saw

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, January 3, 2013
Dear Petitpeople,
Thank you for your stay with us at the Hilton Garden Inn Clarksville.
I regret reading about your dissatisfaction in reference to maintenance at the property. We always strive to not only meet but exceed our guest's expectations in all categories. However, when that is not the case, we appreciate your feed back in order for us to correct our faults. We have implemented an additional preventative maintenance program in order to avoid issues like the above mentioned. Please don't hesitate to contact me directly for any further questions or concerns at katja.chatfield@hilton.com.

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Clarksville

Address: 290 Alfred Thun Road, Clarksville, TN 37040
Phone Number:
Location: United States > Tennessee > Clarksville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#2 Family Hotel in Clarksville
#2 Business Hotel in Clarksville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Clarksville 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn Clarksville Hotel Clarksville

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