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“Can't be beat” 5 of 5 stars
Review of Hilton Garden Inn Clarksville

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Hilton Garden Inn Clarksville
3.0 of 5 Hotel   |   290 Alfred Thun Road, Clarksville, TN 37040   |  
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2X Points Package
Ranked #3 of 36 Hotels in Clarksville
Certificate of Excellence
Elizabethtown, Kentucky
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
“Can't be beat”
5 of 5 stars Reviewed January 20, 2013

I was treated as well here as I have been in any 5 Star hotel. Great service, clean rooms and comfortable beds. The staff was very attentive and always addressed the guests by name, overall it was by far one of the best hotel experiences I've ever had. It's the little extras that separate good from great and that's where this Hilton shines. I'll never consider another hotel in Clarksville, have no reason too.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, January 21, 2013
Dear ERYWCY,
Your wonderful review is leaving us speechless, thank you so much for being so kind to share your experience with us at the Hilton Garden Inn Clarksville.
I know sharing your compliments will also put a smile on my staff's face so once more, Thank you !
We are looking forward to your future stays and wish safe travels.

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
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298 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Jacksonville, Florida, United States
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 9, 2013

I stayed for two nights for a business trip. Very nice hotel. Close to many restaurants/bars and hotel has bar and food on premises. Beds are comfortable and have firmness adjustment mattresses. Staff was friendly and responsive. TV channel selection was below average.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, January 11, 2013
Dear Don M,

Thank you for your stay with us at the Hilton Garden Inn Clarksville.
We are delighted to read that you enjoyed our Great American Grill Restaurant, Hilton Garden Inn Sleep System and that our excellent customer service.
Please know that we also appreciate your feedback on the TV channel selection, as we are considering several changes in the near future and input from our valued guests can assist us in making the right decisions.
Thank you and we are looking forward to your future stays !

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
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South Barrington, Illinois
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 6, 2013

We stopped at the Hilton Garden Inn Clarksville Tn on our way home from Florida. The hotel was fantastic. The beds were comfortable and the room was clean and fresh. The staff was very welcoming making sure we had everything we needed. The pool was clean and warm. Breakfast was included in our room but otherwise it would have been about $10 per person. The breakfast was both buffett style and made to order and the selection was very good! The location was perfect as it was right off the highway.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, January 8, 2013
Dear rebeccarose76,

Thank you for your stay with us at the Hilton Garden Inn Clarksville.
We appreciate your wonderful feedback in reference to your stay with us very much and are excited to read that cleanliness, location, breakfast and great service made your stay a memorable one.
We hope to be your hotel of choice during future travels in the area and hope to be welcoming you back soon.

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
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illinois
Contributor
17 reviews 17 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 31, 2012

This hotel was lovely. Our rooms were clean and neat, warm and inviting. Breakfast was delicious. The front desk staff was very professional, and when our reservation needed tweaking, she made the necessary adjustments. I appreciate everything about Hilton Garden Inn. The location ws right off 24, easily accessable to, and from the highway.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, January 3, 2013
Dear fam4097,

Thank you so much for your stay with us at the Hilton Garden Inn Clarksville and your kind trip advisor review. We are delighted to read that your room, breakfast and location but most of all Service made your stay with us a memorable one. Daily we strive to make Conrad Hilton's vision of " bringing the light of hospitality to the world" reality and we are proud to have brought some of that light to you during this holiday season.
Best Regards and Happy New Year 2013 !

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
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Top Contributor
59 reviews 59 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 31, 2012

Bathroom was very dirty black mold growing in shower. Caulking around shower door looked awful about two inches wide this room should have never been rented. Supposed to be one of the nicer hotels in area. Bad maintenance is all I saw

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, January 3, 2013
Dear Petitpeople,
Thank you for your stay with us at the Hilton Garden Inn Clarksville.
I regret reading about your dissatisfaction in reference to maintenance at the property. We always strive to not only meet but exceed our guest's expectations in all categories. However, when that is not the case, we appreciate your feed back in order for us to correct our faults. We have implemented an additional preventative maintenance program in order to avoid issues like the above mentioned. Please don't hesitate to contact me directly for any further questions or concerns at katja.chatfield@hilton.com.

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio Vista, California
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 15, 2012 via mobile

Close to hwy 24 makes it convenient for travelers but we just wanted a night out of the house. Rooms were clean, staff was curtious and helpful, and the breakfast was delicious. Just a couple notes for fellow travelers: bring your own water, the rooms don't have bottled water and most people dont want to go down to the lobby in the middle of the night for a drink. Also, the breakfast is $9.99 per person but it is all you can eat and has a better selection then the hotels with free breakfast. Free internet and some of the rooms have jacuzzi tubs. Overall a great place to stay.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, December 18, 2012
Dear Richiemaccool,

Thank you for choosing the Hilton Garden Inn "to get out of the house" and for your kind review.
We are glad to see you took advantage of our cooked to order all you can eat American Breakfast, which we serve 7 days a week.
I also would like to thank you for pointing out that our vending machines on the individual floors are not very visible, as they are next to the elevators in a separate area. We will certainly make it an effort to point them out to our guest in more detail.

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
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Ft. Campbell
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 9, 2012

This is, by far, the best HGI in which I've stayed. It sits 30 seconds off of I-24 in Clarksville, so access back to the freeway is simple. The staff, from Katja (the manager) all the way to the maintenance and housekeeping personnel, are the friendliest and most courteous I've seen lately. I would have no reservations about recommending this facility for business or pleasure stays. Other facilities in Clarksville could take a lesson or two in customer service from this HGI.

Room Tip: A room on the back side is OK, but traffic noise from the freeway off-ramp gets a little loud at ti...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Clarksville, General Manager at Hilton Garden Inn Clarksville, responded to this review, December 18, 2012
Dear BobArms,

Thank you so very much for your kind review and of course for your stay with us at the Hilton Garden Inn Clarksville.
I am delighted to read that we were able to provide excellent customer service across all departments during your stay. Thank you also for recommending us to travelers in the area and for chosen us as your preferred venue for future travels as well.
We are looking forward to your future stays !

Best Regards,

Katja Chatfield
General Manager
Hilton Garden Inn Clarksville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Clarksville

Address: 290 Alfred Thun Road, Clarksville, TN 37040
Phone Number:
Location: United States > Tennessee > Clarksville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#1 Business Hotel in Clarksville
#1 Family Hotel in Clarksville
#2 Romantic Hotel in Clarksville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Clarksville 3*
Number of rooms: 111
Reservation Options:
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Also Known As:
Hilton Garden Inn Clarksville Hotel Clarksville

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