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“This Mariott never disappoints!” 5 of 5 stars
Review of Chattanooga Marriott Downtown

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Chattanooga Marriott Downtown
3.5 of 5 Hotel   |   2 Carter Plaza, Chattanooga, TN 37402 (Formerly Chattanooga Marriott at the Convention Center)   |  
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Ranked #19 of 98 Hotels in Chattanooga
Blountsville, Alabama
1 review
1 helpful vote 1 helpful vote
“This Mariott never disappoints!”
5 of 5 stars Reviewed July 21, 2014

Girlfriends and I choose this location every time we are in C'nooga! We look forward to drinks & appetizers at the Marriott before heading out for the night just a few blocks away. The lounge their has a comfortable vibe and is perfect place to relax while you're waiting on others in your party. If you stay longer than you intended, you'll find you miss the crowds at the hot spots on the river! You'll love the great night's sleep you get, lounging by the roof-top pool the next day and staying to repeat it all over again another night! A great time from check-in to check-out, we now refer to it as the MERRYiott! You will, too!

Room Tip: Middle to high floors have best views.
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, July 22, 2014
Hi Trippin1969

It sounds like you had a great weekend. I'm glad that you enjoyed your stay and we appreciate you taking the time to share your comments/feedback. Thank you so much for your business and we hopefully will see you again soon.

Tom Underwood
General Manager
Chattanooga Marriott Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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541 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • English first
  • German first
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English first
Louisiana
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 21, 2014 via mobile

Immaculately clean room. Very quiet. Wonderful beds. But best part of all was customer service. Treated like royalty by front desk staff. Very helpful, professional, and prompt. Even received e-mails prior to arrival with local info on all to see and do. When breakfast buffet did not have omelets, brought chef out to table to take order. Was "best omelet ever!" Free city tram picks up at hotel. Would definitely recommend!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, July 22, 2014
Hi Mitzi610

Thank you for your specific comments regarding our hotel cleanliness, service, location and breakfast! I'll share your comments with our team. We always appreciate hearing feedback both positive and constructive, so thank you for sharing your positive experience with us and with others. Please keep us in mind if your travels bring you back to Chattanooga.

Tom Underwood
General Manager
Chattanooga Marriott Downtown
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Atlanta, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 20, 2014 via mobile

My teenage daughter and I decided to go along on a business trip with my husband. It her sixteenth birthday in a few days and we wanted her to have a special time. Thought it would be fun. Hubby reserved two rooms so the family would be comfortable. The hotel had the gall to call us and say they had over booked and could we get along with one room....we said that would be fine if we had a double. Well we arrived and we have a king and a roll way!!!! That sucks! We tell them that isn't what we were promised. Now it's bed time and the teenager says the roll way is hard.
So now mom is on roll away and we might leave tomorrow if they cannot find a decent room for us. The sheets smell musty and the a/c is blowing warm air. This is a very sub par Marriott. There is a very nice night manager- who cannot do anything today for us....maybe tomorrow - will let you know how responsive they are tomorrow but just a warning do not trust any reservation with this hotel and do not stay if you are allergic to mold - our room smells of it.

Stayed July 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, July 21, 2014
Hi Barb B

I am so sorry that your stay with us started on a negative note. I would just like to confirm that we emailed an inquiry to each guest who had multiple rooms under their name this week. The correspondence we received back regarding your reservation, was that you only needed 1 room and that we could cancel the 2nd reservation. I apologize for any miscommunication regarding this issue. Our Front Office Manager indicates that he was able to move you into a new room on Sunday with 2 beds. Thank you very much for your business, and again, I sincerely apologize for these frustrations on Saturday. I do hope you've enjoyed the rest of your stay with us as well as your time in Chattanooga.

Tom Underwood
General Manager
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Destin, Florida
Top Contributor
50 reviews 50 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 18, 2014

Reviews are generally accurate. We stayed for one night and had a great experience. Staff was friendly to boot. Starbucks served in the lobby for a price. Couldn't have had a better one-night stay. A+

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, July 21, 2014
Hi JoeCam69

Thank you for your review! It sounds like you had a very enjoyable stay and we appreciate your feedback. We'll hopefully see you again on a return-trip.

Tom Underwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 16, 2014

Very nice hotel, felt like first class service. Get a room on a high floor to enjoy the view, the parking is $10 and valet is $14 might as well go for that. Then take the FREE shuttle all over town it is super quick and easy. The hotel has two pools one outside ( 3rd floor on the elevator) it is a roof top pool nice with towels etc.. the basement is where the gym and indoor small pool are , it was warm as toast. They also have a sauna, and bathroom facilities too. Chattanooga was a very nice town, the shuttle bus was great goes uptown and downtown, Chattanooga choo choo, the aquarium etc.. I got a great deal using priceline. The back of the bathroom door says the room goes for $299 USD a night i think I paid about $60 . Also they do not have fridge or microwave in the room but you can request it complimentary.. the guy brought it up within five minutes. Everyone was very nice and helpful, Call down for your car whenever you want it, they had it waiting for me when I got to the lobby Have fun!

Room Tip: High florr for good view they have elevators
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, July 17, 2014
Hi DN

Thank you for your thorough review and for sharing your experience. We appreciate your business and it looks like you had a great time. Please keep us in mind for any future visits to Chattanooga. Thanks again.

Tom Underwood
General Manager
Chattanooga Marriott Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 15, 2014

I recently stayed in this hotel when visiting Chattanooga. I was pleased from check-in to check-out. Staff was friendly, clean rooms, slept like a baby on the mattress. I will be staying here when in area.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, July 16, 2014
Hi vacationbybeach

It sounds like you had a great visit with us. Thank you for your comments regarding our staff, cleanliness, and beds. We'll look for you on a future visit! Thanks again.

Tom Underwood
General Manager
Chattanooga Marriott Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

On 7/11, our tournament team (roughly 13 rooms but 40 people) checked into the Marriott. We had a fantastic stay. The hotel provided a very competitive price, they helped us with a listing of local restaurants, they helped to organize transportation to the Lookouts game and also helped us with laundering very dirty baseball clothes!

We would definitely stay here again and highly recommend this hotel for others.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review, July 15, 2014
Hi Susan D

Thank you for your review. We had a great time with your group this past weekend. I'm glad that you found the experience to be enjoyable for your team/parents. I'll share your comments with our staff. We appreciate you taking the time to share them on tripadvisor.com for future visitors, as well. We'll hopefully see you team for a future tournament!

Tom Underwood
General Manager
Chattanooga Marriott Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chattanooga Marriott Downtown

Address: 2 Carter Plaza, Chattanooga, TN 37402 (Formerly Chattanooga Marriott at the Convention Center)
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Chattanooga
#14 Business Hotel in Chattanooga
#16 Family Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chattanooga Marriott Downtown 3.5*
Number of rooms: 343
Official Description (provided by the hotel):
Situated in the heart of Downtown Chattanooga, the Chattanooga Marriott Downtown is within walking distance to the Tennessee Aquarium, IMAX 3-D Theatre, Creative Discovery Museum, and nearby the Chattanooga Regional History Museum University of Tennessee at Chattanooga and AT&T Field. The Chattanooga Marriott has an indoor pool and seasonal outdoor pool. Complimentary wireless and wired high-speed Internet access is available in public areas. Business amenities at this 3-star property include a 24-hour business center, flexible meeting rooms, and audio-visual equipment. Dining options at this business-friendly hotel include a restaurant, a coffee shop/cafe, and a bar/lounge. The staff provides concierge services, wedding services, and event catering. Additional amenities include a seasonal outdoor pool, 24 hour fitness facility, and gift shops/newsstands. Guests have access to a roundtrip airport shuttle and onsite covered parking is available.All rooms have beautiful city or mountain views. The 343 air-conditioned guestrooms at Chattanooga Marriott Downtown include coffee/tea makers and hair dryers, wireless high-speed Internet access (surcharge applies),and 32-inch LCD televisions equipped with premium satellite channels. All accommodations provide ergonomic chairs and phones with voice mail. Bathrooms offer shower/tub combinations and complimentary toiletries. Additional amenities include an iron and ironing board and clock radios. In addition, amenities available on request include refrigerators, a turndown service, and hypo-allergenic bedding and daily housekeeping service. Plan your next stay in Chattanooga at the Marriott Downtown. ... more   less 
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Also Known As:
Chattanooga Marriott At The Hotel Chattanooga
Chattanooga Marriott At Hotel
Marriott Chattanooga

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