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“Weekend Getaway” 5 of 5 stars
Review of Chattanooga Marriott Downtown

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Chattanooga Marriott Downtown
3.5 of 5 Hotel   |   2 Carter Plaza, Chattanooga, TN 37402 (Formerly Chattanooga Marriott at the Convention Center)   |  
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Ranked #20 of 98 Hotels in Chattanooga
Roswell, Georgia
Top Contributor
150 reviews 150 reviews
33 hotel reviews
Reviews in 48 cities Reviews in 48 cities
38 helpful votes 38 helpful votes
“Weekend Getaway”
5 of 5 stars Reviewed April 28, 2013

This is a very nice hotel, in the heart of downtown. It is easy walking distance to Warehouse Row shops and restaurants. It is also connected to the convention center. The rooms are spacious and very affordable. It was a short distance to the Tennessee Aquarium. The parking was included with the hotel price. To leave you just swipe your hotel room key and there was no cost.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, April 29, 2013
Barb125

Thank you for your 5 star review and for your positive review. We appreciate your business and your comments. Thank you for sharing with future travelers. We look forward to hopefully seeing you again soon.

Tom Underwood
General Manager
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548 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Everglades City, Florida
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 27, 2013

So, Upon first arrival you either have to use the Valet or self park in a parking garage the says $12/nt. (turns out it's a whole $1 off for hotel guests) I chose to self park in the garage. Bad choice, it was a real hike with luggage through the Conference Center, a couple of long corridors, then you finally emerge into the hotel near the meeting rooms. Then down the elevator to the front desk. Alternative is to park in the street...at your own risk.

Now, if I were to have booked my room through Marriott it would have been $189 + tax, so over $200/nt. I Pricelined my room for about 50% off of that. I'm really shocked at the cost of a hotel room in Chattanooga. Even the Hampton Inn out on the interstate was $120/nt.

The hotel hasn't been renovated in almost 15 years and it shows. The shower curtain rod was pulling out of the wall so it was hangin down like a "U" and not out to give ou the extra shoulder room. This caused the shower curtain to want to slide down to the center. There were #2 stains in the toilet and trash left over in the trash can in the bathroom. I didn't complain about this since I got in late and was exhausted. If I had paid full price, I would been pretty upset.

I've stayed in other Marriott's and this one is showing its age mare than others.

This Marriott is attached to the convention center, so if you in town for a convention, perfect location. If not, and there is a convention going on....prepare for the hotel to be overtaken by convention goers. They were everywhere, in the lobby, in the bar, in the hot tub, in the hallways. I was hoping to enjoy the hot tub for a bit before bed...not a chance, teenagers everywhere.

All in all, hotel was average at best. As far as the room issues, there needs to be more quality control in the housekeeping department, the toilet was really gross.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, April 29, 2013
sp215

I am very sorry that you did not enjoy your stay with us. I apologize for the housekeeping issues that you mention and I have shared those with our housekeeping team this morning. I would just like to clarify a couple of items that you reference - regarding parking, we do have 2 options - we offer valet parking at $14/day and we offer self-parking in the attached garage at $10/day - these are comparable with other downtown hotels. Regarding renovation, the hotel has certainly been renovated in the last 15 years, so I apologize if you've been given inaccurate information regarding that. Thank you for your business and for your feedback - we do appreciate it.

Tom Underwood
General Manager
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Franklin, Tennessee
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 23, 2013 via mobile

This Marriott is conveniently located, although i am not so sure about walking around at night. My 8 yr old daughter and I stayed here when visiting Chattanooga for a weekend. There's not really a casual sit down restaurant close by- we headed down to Chestnut Street, which is the street on which the aquarium is located. The staff at the hotel was courteous and helpful. There was a conference that involved MANY young (10-12 yrs old) kids and the pool was beyond crowded. The indoor pool is tiny for the size of the property. The brunch at the onsite restaurant was very good, although very predictable. Not sure of the cost, as it was included in our stay.

Stayed May 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, April 24, 2013
julie p

Thank you for your review and for your favorable comments. I apologize that we didn't do a better job of directing you to some local restaurants - we do have a # of restaurants/bars within a block or 2 of the hotel. Thank you for your other comments specific to our location and breakfast and we hope to see you again soon.

Tom Underwood
General Manager
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Cumming
Top Contributor
62 reviews 62 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 23, 2013

This Marriott is located in an ideal spot when inn Chattanooga to do multiple things. Immediately near the convention center and downtown ... and a healthy walk to the Aquarium or baseball stadium. As with all Marriotts - Chattanooga is we maintained, comfortable, clean and "fresh". With "special" pricing sometimes available - it is also very affordable.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, April 24, 2013
jmac2239

Thank you for your very positive review. We're glad that you enjoyed your stay and thank you for sharing your feedback. We hope to see you again soon.

Thanks again
Tom Underwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tennessee
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 13, 2013 via mobile

Standard Marriott layout and decor throughout. Valet people always courteous and friendly. Front desk staff the same. Concierge Lounge not open on weekends but breakfast coupons given for substantial breakfast buffet.

Prices are all over map depending on activity of convention center. Busy Starbucks.

Easy walk to downtown aquarium and all restaurants but trolley will pick up at Marriott and take you there as well.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, April 15, 2013
dsober

Thank you for your review and specifically for your mention of our valet/front office staff, as well as our convenient location to all of downtown. We appreciate your business and thank you for taking the time to share your comments. We hope to see you again soon.

Tom Underwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 12, 2013 via mobile

My husband and I were here at a convention. I loved the convenience of being close to everything. Downtown trolleys are free and stop about every 5 minutes. Indoor pool is nice. Every staff member I encountered was very friendly and helpful. The room was clean and comfortable. I thought the food was reasonable in the restaurant and bar. I would have liked to have seen different beer choices, such as a nice porter or stout on draft. A mini fridge in the room would have also been nice. I tend to travel with my own drinks to enjoy in room, Also the lobby and upstairs meeting rooms were hot. Not sure if the air was broken or what. All in all, we really enjoyed our stay.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, April 15, 2013
musicmama1976

Thank you for your positive feedback regarding your stay with us. We appreciate your comments very much and I'm glad that you enjoyed your stay. We do offer refridgerators upon request, for any future visits. Thanks again for your business and for taking the time to share with others.

Tom Underwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gadsden, Alabama
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed April 12, 2013

we booked this hotel on a discount site...I don't understand why downtown Chattanooga hotels seem generally overpriced compared to other, larger cities, e.g. New Orleans...there don't seem to be many "deals" and even on discount sites, rates seem pricey...we were happy that the Marriott more than met our expectations!

we received a beautiful corner room with 2 windows across from the stairwell...VERY quiet!...it was the Thursday before Easter and a lot of kids in hotel, so we were thankful! Good food for lunch at the restaurant and great, affordable irish coffee in the lounge. Free electric bus right outside goes to riverfront area...helps make up for lack of free parking in the downtown area.

staff very friendly, tho the lone girl at the front desk during check in could have used some help. we would definitely stay again!

Room Tip: upper floor, down toward end of hallway seem quieter.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomU3, General Manager at Chattanooga Marriott Downtown, responded to this review, April 15, 2013
lexjax

Thank you for your review. I'm glad that you enjoyed your stay with us and were able to enjoy the conventient city electric shuttle, as well as some of the hotel amenties. We hope to see you again soon.

Tom Underwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chattanooga Marriott Downtown

Address: 2 Carter Plaza, Chattanooga, TN 37402 (Formerly Chattanooga Marriott at the Convention Center)
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Chattanooga
#17 Business Hotel in Chattanooga
#19 Family Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chattanooga Marriott Downtown 3.5*
Number of rooms: 343
Official Description (provided by the hotel):
Situated in the heart of Downtown Chattanooga, the Chattanooga Marriott Downtown is within walking distance to the Tennessee Aquarium, IMAX 3-D Theatre, Creative Discovery Museum, and nearby the Chattanooga Regional History Museum University of Tennessee at Chattanooga and AT&T Field. The Chattanooga Marriott has an indoor pool and seasonal outdoor pool. Complimentary wireless and wired high-speed Internet access is available in public areas. Business amenities at this 3-star property include a 24-hour business center, flexible meeting rooms, and audio-visual equipment. Dining options at this business-friendly hotel include a restaurant, a coffee shop/cafe, and a bar/lounge. The staff provides concierge services, wedding services, and event catering. Additional amenities include a seasonal outdoor pool, 24 hour fitness facility, and gift shops/newsstands. Guests have access to a roundtrip airport shuttle and onsite covered parking is available.All rooms have beautiful city or mountain views. The 343 air-conditioned guestrooms at Chattanooga Marriott Downtown include coffee/tea makers and hair dryers, wireless high-speed Internet access (surcharge applies),and 32-inch LCD televisions equipped with premium satellite channels. All accommodations provide ergonomic chairs and phones with voice mail. Bathrooms offer shower/tub combinations and complimentary toiletries. Additional amenities include an iron and ironing board and clock radios. In addition, amenities available on request include refrigerators, a turndown service, and hypo-allergenic bedding and daily housekeeping service. Plan your next stay in Chattanooga at the Marriott Downtown. ... more   less 
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Also Known As:
Chattanooga Marriott At The Hotel Chattanooga
Chattanooga Marriott At Hotel
Marriott Chattanooga

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