We got the room via a sale and thought "How bad can it be?"
The Good: The hotel lobby is the old train terminal and is very nice. Check in was pretty quick. It also seems that there is always a sale price so if you can stomach it, you can stay there cheap.
The Bad: The lobby is not the actual hotel. There are several off buildings that make up the compound that is the Chattannooga Choo Choo. There are several train cars that you can stay in as well. We stayed in one of the buildings, so maybe the train cars are better.
We get to our building and the door to the building is broken in such a way that the key entry is useless. There is an interesting hole in the wall where a wall airconditioner used to be and they removed it and sort of tried to cover it up. First impression is that there is a smell and the carpet in the hall is filthy. Not just in need of a quick clean, but needed a deep clean since the 1980's. Get on the elevator and it honest to goodness scrapes as it goes up and down. This became a running joke/adventure with everyone staying there. There is stuff (food?) splattered on the doors and walls of the elevator that had obviously been there long enough to get dirt in it. We tried taking the stairs, but must have been the first people in decades in the stairs. Spider webs had taken it over and there was an actual layer of filth that had settled. Get off the elevator and there is the same filty carpet in that hall too.
We go to the room and turn on the light. It sizzles. Lamp doesn't work at all. The air conditioner has a smell and there are stains on the chair that I didn't want to identify. We should have left, but it was late. The tile in the bathroom was clearly the wrong color and the grout had not been cleaned in years. When I got home, my wife and I took a shower to get the Choo Choo's shower off of us.
I also noticed a general lack of up-keep. They have nice gas torches at night. Only problem is that several didn't work. The trains need work and almost everything they have as a decoration was old. Along the walkway, there was a pool of water and it was not raining. It was obviously coming from a pipe underground. There was a trellis outside our building which was completely broken. From our room, we could see how rotted the lower roof was on the buliding.
And one last thing about the service, the grounds are big enough that they have golf carts to take people around. I did not need that service, but I noticed that several people, including myself were unloading luggage within a few feet of the golf cart people, but they were too busy talking to offer a hand. What are they there for?
I personally think that the building they put us in is beyond saving. It would need to be torn down and start over.
Spend a little more. Do not stay at this trap.
Stay somewhere else.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 21, 2013
Thank you for your impressions. I regret we did not meet your expectations. I wish you had let us know about the issues while you were here, so we could resolve them for you and your stay would have been more comfortable. It always amazes me that a guest does not contact management about an issue. Instead, the guest leaves and decides to write a review, who wins, nobody. I am a 30 year hotelier and have traveled a lot. If I stay in a hotel and I’m not happy, I let management know. Normally, it is rectified right away. That is our philosophy. We make mistakes; however we make great recoveries!! I will email you via tripadvisor.
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All the Best,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.