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“Needs updating” 2 of 5 stars
Review of Chattanooga Choo Choo

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Chattanooga Choo Choo
3.0 of 5 Hotel   |   1400 Market Street, Chattanooga, TN 37402-4489   |  
Hotel amenities
Ranked #48 of 99 Hotels in Chattanooga
Huntsville, Alabama
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Needs updating”
2 of 5 stars Reviewed April 1, 2013

front desk super nice, quiet while we were there, parking good, grounds kinda interesting to a tween girl, but halls & rooms needed lots of updating! felt like it was the same carpet and decor that was there when I first stayed here in the 80's! Beds actually weren't too bad, especially considering the decor. Breakfast was pricey for the quality, we walked around the corner to the Bluegrass Grill - yummy! This was close to our event and super cheap on PL, but in subsequent visits we've stayed in much nicer places for not very much more money.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, Manager at Chattanooga Choo Choo, responded to this review, April 4, 2013
I am sorry to hear that you weren’t happy with your accommodations. Let me assure you that we have renovated since the 80’s. I know because I do the purchasing for these renovations. Three years ago, we finished a 1 million dollar plus renovation to our guest rooms and corridors in Building 3 to brand standards. It is requested regularly by thousands of guests because of the oversized rooms, balcony or patio for each room. We just finished another million dollar renovation to Building 2. In addition our capital plan, we spend $870,000 dollars annually on maintenance and landscaping. Thank you for your kind comments about our staff. Come back for another visit soon.
Regards,
Jill Ellis Coker
Quality Assurance
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2,140 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (615)
Date | Rating
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English first
Conwy, United Kingdom
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 1, 2013

I booked a room - it was fine. But I wished I'd booked a sleeping car in an old refurbished rail carriage. The trains don't move any more, but old carriages have been converted into bedroomsw with en-suite facilities. They really add to the experience of staying in this iconic hotel.

Room Tip: Choose a rail car
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  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review, April 5, 2013
Thank you for your kind comments. We love to hear such comments as Iconic Hotel. We take great pride in our property. The train car rooms are very popular and run a high occupancy
All the Best,
Jim Bambrey
GM
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 31, 2013 via mobile

We love old things and while some of the hotel is a bit dated, it is an old train terminal after all! Customers can stay in a variety of standard hotel rooms but also have the option to stay in a renovated Pullman car! So cool. We went "off season" but the complex is very kids and adult friendly! The entertainment at the Station House is absolutely awesome. Chattanooga has become quite the art and foodie haven! A great little college town with a lot of history but also full of modernisms as well. Free electric shuttle offers tourists convenient transportation around Aquarium area and points downtown. Walking friendly and residents are proud of their city. I was greatly impressed by the hotel staff and the selection of restaurants available. Ethnically diverse so something for everybody. We definitely want to go explore some more when weather is warmer. Plenty of hiking and other adventures to keep you coming back.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review, April 3, 2013
Thanks for your great review and I am pleased had a good time. Also, I am glad that you enjoyed staying in one of our signature rooms, the train cars. Station House is always a great time.
All the Best
Jim Bambrey
GM
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Saint Paul, Minnesota
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed March 30, 2013

Stayed four nights at the Choo Choo during a cold and rainy four days in March, 2013. Stayed in building two. The Chattanooga Challenge went on that weekend and we were able to view participants climb over the cabooze in the back parking lot as part of the route of the race.

Our double room was fine. Though the chamber maid seemed very overworked with the elevator out of order, but she made every effort to be pleasant and helpful. The indoor pool was a popular place on several of the ocassions that we walked by.

An annual free film festival took place in the center next to the hotel during the weekend and everyone was invited to view and vote on the films.

The Choo Choo has atmosphere that is from a time gone by and is interesting to see. We enjoyed the flaming lighting along the train tracks and main lobby. If you don't stay in a train car, it is still fun to see if you can check one out to see the decor.

The Choo Choo has a nice looking atrium restaurant, but we never got the chance to eat there. In examining the breakfast menu, the pricing seemed average with nothing very expensive.

Within a few blocks is a coffee shop and two eating places that were good. One was theTerminal within half a block of the main entrance of the Choo Choo. For an informal fare, Champys is a very popular eating spot within a few miles. They serve all types of chicken, fried catfish, and specialty beer with very affordable pricing. The outside of the restaurant is not as appealing as the atmosphere inside.

Room Tip: Check the Choo Choo site for their pricing and then compare with Hotwire, Expedia, Orbitz, and other...
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review, April 3, 2013
Thank you for choosing the Chattanooga Choo Choo during your visit to the area. We appreciate your feedback. It is nice to know that you enjoyed the venues on our property as well as the local area. We hope that you will stay with us again the next time you come to Chattanooga.
Regards,
Jill
Coker
Quality Assurance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
3 reviews
5 of 5 stars Reviewed March 30, 2013

We were there 3-23-2013 and the 3 and 7 yr old loved it-pool time, room service, ice cream, roaming the shops and trains while two of the 3 adults nursed sicknesses. The rail car rooms are a unique experience-DON'T miss it! Service and food are always great. Lots of things to do in and around town, TN RR excursions, Lookout Mtn, Chickamauga, Hamilton mall, Aquarium, Ruby Falls, the park at the Bridge, good places to eat. Great place for a weekend & the Choo-Choo is the IT place to stay!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review, April 5, 2013
Thanks for your great review and I am pleased you had a whimsical fun time. Also, I am glad that you enjoyed staying in one of our signature rooms, the train cars. Thanks for recommending us and we look forward to your return and look forward to your return
All the Best
Jim Bambrey
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 30, 2013

Chattanooga is a nice town to do a stopover on a road trip, this hotel is a bit of a walk from all the main downtown attractions but it's also it's own attraction. A fairly large property to explore.
It's pretty cool

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review, April 3, 2013
We appreciate you choosing the Chattanooga Choo Choo during to stay to the area. Thank you for sharing your comments with us. Come back again soon.
All the Best,
Jim Bambrey
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boynton Beach, Florida
Level Contributor
61 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed March 29, 2013

We stopped at the historical Chattanooga Choo Choo because we have 2 little guys who love trains. We took a little trolley ride around the station and got some interesting facts dating back to 1908! Trolley ride for 2 adults, 2 kids cost $6.... we also saw the model railroad museum, which is a full 2 rooms of professional model train sets. Everything had such detail, plus platforms so the little ones could see. The rooms inside the old train cars looked very cool, and we would stay there if back in Chattanooga. All in all, a few hours to see some history... teaching our kids something while having fun is always a plus!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review, April 2, 2013
What a great destination for your children who love trains. Thank you for taking the time to enjoy our campus. Our railcars are popular and are a hit especially with train lovers. We have thousands of people that visit our campus all the time. Come back again and stay in a railcar room and enjoy a fun-filled weekend.
All the Best,
Jim Bambrey
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chattanooga Choo Choo

Address: 1400 Market Street, Chattanooga, TN 37402-4489
Location: United States > Tennessee > Chattanooga
Amenities:
Fitness Center with Gym / Workout Room Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #48 of 99 Hotels in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chattanooga Choo Choo 3*
Number of rooms: 363
Official Description (provided by the hotel):
One of the South's most renowned landmarks, the Chattanooga Choo Choo opened in 1909 and welcomed thousands of travelers during the Golden Age of railroads. Today, the 23 acre complex is a magnificently restored hotel resort for visitors of all ages. The Holiday Inn Chattanooga Choo Choo Hotel offers a variety of overnight accommodations, including the famous Victorian Era train rooms and luxurious suites. *Theme restaurants *Specialty shops *Authentic New Orleans trolley ride *Model railroad display *Convention Center *3 swimming pools *Tennis courts *Beautiful formal gardens. ... more   less 
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Also Known As:
Chattanooga Choo Choo Hotel Chattanooga
Holiday Inn Chattanooga Choo
Chattanooga Holiday Inn

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