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“Excellent quality and comfort” 5 of 5 stars
Review of BEST WESTERN Royal Inn

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BEST WESTERN Royal Inn
2.5 of 5 Hotel   |   3644 Cummings Highway, Chattanooga, TN 37419-2313   |  
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Ranked #30 of 98 Hotels in Chattanooga
mt pocono
Senior Contributor
48 reviews 48 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
“Excellent quality and comfort”
5 of 5 stars Reviewed May 16, 2014

I recently was traveling with my dog and just looked for a pet friendly hotel. Best Western Royal came up and I booked it not expecting much. We were so surprised, the room was lovely and it had the best quality bedding, so comfortable! Everyone was so nice, it was a pleasure to stay there and I will definetly stay there again!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at BEST WESTERN Royal Inn, responded to this review, May 19, 2014
Dear pmalvin,

Thank you so much for choosing the Best Western Royal Inn, and for your recommendation on TripAdvisor for future Pet Friendly travelers. We are pleased that enjoyed your stay and hope that we have the opportunity in the near future to welcome you back to the Scenic City.

Sincerely,

Alicia L.
Social Media Manager
(423) 308-0116
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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300 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
flagstaff, United States
1 review
3 of 5 stars Reviewed May 8, 2014

had a nie stay. close to attractions that were near by which was convienent. rooms were clean and staff that we ran into were friendly. Really no complaints and would recommend anyone who wants to say a little to stay here. Its well worth it

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at BEST WESTERN Royal Inn, responded to this review, May 9, 2014
Dear Aaron K,

We sincerely appreciate your feedback regarding your recent stay. We are so pleased that we are a property that you would recommend to future travelers! It is always a pleasure hearing back from our valued guests and we look forward to accommodating you for future travels.

Sincerely,

Alicia L.
Social Media Manager
(423) 308-0016
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United States
1 review
3 of 5 stars Reviewed May 5, 2014

We were somewhat disappointed when we arrived at your motel In Chattanooga on May 3rd. We had been on the road for about 12 hours and we were looking forward to a very quiet and relaxing accommodations. I don't think that your establishment should be given a Best Western Royal status (what ever that means?) since it seems to be just an average Best Western. I realized that you don't have control over this, but there were people milling around outside the motel and it was a little unnerving. Thankfully, things quieted down by about 11pm, so we were able to get to sleep. The room was adequate, however there was obvious dirty areas on the hardwood floor and there was a mild urine smell. I think the floors need to be sanitized a lot better. (we were with our dogs in a dog friendly room. Ours didn't make any mess in the room) Last year we stayed at a Best Western Plus in Valdosta, GA., and it was the model of what a clean, luxurious, and quiet hotel should be. We were also disappointed with the Best Western Plus in Waynesboro, VA., The room there was dirty, and they gave me credit back on my bill. In light of our recent experiences with Best Western, we are going to look for other options when traveling next time.

  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at BEST WESTERN Royal Inn, responded to this review, May 6, 2014
Dear Thomas D,

I apologize for your recent experience with the Best Western brand. I have noted your concerns and will certainly take the opportunity to forward them to our management team. Guest satisfaction is our #1 objective and I sincerely apologize that the experience did not exceed your expectations. I hope that for future stays will you will our brand another opportunity to restore your confidence.

Sincerely,

Alicia L.
Social Media Manager
(423) 308-0116
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
1 review
3 of 5 stars Reviewed May 4, 2014

We picked this hotel since it was close to everything. Great location, easy check-in/check-out,and a great breakfast. The room was a good size, comfortable bed, HUGE! flat screen TV with awesome cable channels and excellent internet. The down side, the AC didn't work very well which made our room very muggy, our toilet leaked(which we called the front desk and maintenance never came) yes even though we stayed one night, it would have been nice to have a non-leaking toilet. And whatever air-freshener was used over-powered us when we walked into the room. It went away after maybe 20 min but, its when you first walk-in it's just awful. Would I stay again? probably not. For a little more I could of stayed somewhere else.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at BEST WESTERN Royal Inn, responded to this review, May 5, 2014
Dear AlexM2007,

I apologize that your stay was not an exceptional experience. I have noted your concerns and these issues will be addressed with our management team. I hope that should your travels bring you back to the Chattanooga area that you will give us another opportunity to restore your confidence in our brand.

Sincerely,

Alicia L.
Social Media Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
patchogue, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 4, 2014

Best Western was running a promotion so we had an excellent rate, far better than any I could find. Even though we were about 15 minutes from Downtown it didn't matter since there wasn't any traffic and the drive was so pretty. The breakfast is so-so but is still very convenient and free which is what we were looking for. Everyone was very pleasant, the room was very clean AND you get a view of the mountains!

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at BEST WESTERN Royal Inn, responded to this review, May 5, 2014
Dear Marian M,

Thank you so much for choosing the Best Western Royal Inn and for supporting the Best Western brand! We are so pleased that we could be your accommodation of choice during your recent travels and hope that we will have another opportunity to once again be your hotel destination of choice!

Sincerely,

Alicia L.
Social Media Manager
(423) 308-0116
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacoma, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed May 3, 2014

I was driving a crossed the country from Florida to Washington with my dog, stayed in here in Chattanooga. Very comfortable hotel, pet friendly, good parking, excellent internet. I would stay here again

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at BEST WESTERN Royal Inn, responded to this review, May 5, 2014
Dear Stephanie R,

I hope that you are enjoying your trip! It has always been a dream of mine to drive cross country and I hope that you are having a wonderful experience! We are so pleased that we had the opportunity to be your accommodation of choice during your journey, and we wish you safe travels!

Sincerely,

Alicia L.
Social Media Manager
(423) 308-0116
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Royal Inn

Address: 3644 Cummings Highway, Chattanooga, TN 37419-2313
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Chattanooga
#23 Romantic Hotel in Chattanooga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Royal Inn 2.5*
Number of rooms: 54
Official Description (provided by the hotel):
The Best Western Royal Inn is located at Exit 174 conveniently off of I-24. This hotel is located just minutes from Downtown Chattanooga and other local attractions. For guest convenience this hotel offers Complimentary Deluxe Hot Breakfast Buffet, In Room Coffee Service, Microwave, Refrigerator, 40" LCD Flat Screen TV, Free Wi-Fi Connection, 24 hour state of the art Business Center, Outdoor Pool, and Free Parking. ... more   less 
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Also Known As:
Best Western Royal Hotel Chattanooga
Best Western Chattanooga
Chattanooga Best Western

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