I have eaten and ordered take-out from Chilis several times, and each time I have been well satisfied with the service, the prices, and the food.
Value is in the eye of the partaker, so what I think is worth the price may not be someone else's idea of a bargain. That said, i found both the quality of the food and service to be excellent. Every time I've ordered online or called in an order, it was always ready within the estimated time. When I've gone in and sat down to eat, the waiters were very friendly and considerate, and as with the take-out, the food quality was top notch.
I would recommend Chili's based on my own experience.
I did not give Chili's an "Excellent" rating, because a friend of mine who is Mexican (and legal) was given a $25.00 gift card by our employer as a birthday gift. He, his wife and daughter had a very different experience from my own (I am half Cherokee). He found the service to be slow, rude, and snippy; in short, racist by virtue of the rudeness with which they were served compared to the other customers in the restaurant. After only a few minutes of rude service, my friend and his family left Chili's and went to another restaurant.
Because my friend and his family were treated so shabbily by the servers at the restaurant, an otherwise excellent rating has been reduced to "Terrible"--and that is a generous rating for racist behavior..
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.