We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Expedia Special Rate SCORE” 5 of 5 stars
Review of Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall

Save Saved
You added Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall
2.5 of 5 Hotel   |   7051 McCucheon Road, Chattanooga, TN 37421   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Price
Book early and Save 15%
Ranked #28 of 95 Hotels in Chattanooga
Norton, Virginia
Top Contributor
51 reviews 51 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
“Expedia Special Rate SCORE”
5 of 5 stars Reviewed April 15, 2013

We got this hotel as an expedia special rate - don't know the name until you book- hotel for a one night stay before a doctor's appointment that was out of town. We didn't get to the hotel until after 8pm. Check in was a breeze and the front desk clerk was so sweet. She was new, so she had a little trouble giving directions to our room, but she was very helpful with restaurant suggestions and with explaining the hotel's amenities. She also called our room about 5 minutes after we checked in to make sure the room met with our expectations which is a VERY nice customer service behavior. Our room was GREAT. We got a king suite that had a full front sitting room with its own tv, a desk, a kitchenette, and a large bathroom. The bedroom also had a door so it could be shut off from the rest of the hotel room- a nice feature if you are traveling with kids (which we weren't). Also the bedroom had its own tv so my hubby was able to watch a program in the living room and I was able to watch something different in the bedroom- unheard of in most hotels. Lots of people were enjoying the indoor pool- the pool closes at 11pm for kids and midnight for adults. I think it is a very nice feature that the adults have an hour of kid free pool time. We didn't have time to enjoy any of the hotel's amenities, but there seemed to be several- including a local area shuttle and free breakfast and free wi-fi. The bed was very comfortable and the whole hotel seemed very clean, including the hallways. The only issue I could see was parking. The hotel was very full and parking was a little bit of a challenge. The other big bonus is that this hotel is walking distance to several restaurants on a well-lit street with sidewalks. It felt like a very safe residential neighborhood. I highly recommend that anyone stay here.

Room Tip: Ask for a room near one of the several entrances and exits that are only accessible with a room key...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

209 reviews from our community

Traveler rating
    113
    53
    21
    15
    7
See reviews for
95
44
11
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Madison
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 7, 2013

We spent a Friday and Saturday night here and enjoyed the stay. It is located in a nice area and across the interstate from the largest mall in Tennessee. Plenty of dining choices around, including an O'Charleys, Shoneys, Applebees, Cracker Barrel, and Fizolis within walking distance of the hotel.

We got room 127 which is on the west side of the property facing the daycare area of a large church. The room was very large and had the 2 person jacuzzi tub in the bedroom area. The TV could be swiveled for easy viewing. Plenty of towels and pillows available. The hotel itself looked very nice and the staff was cheerful and helpful. A complimentary warm breakfast is served every morning. As an early bird, I enjoyed the free WiFi. The landscaping was nice and the property was in good repair. We would definitely stay here again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marion, Iowa
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 31, 2013

We stopped here for a night while traveling and had a pleasant experience. The hotel is located just off mile marker 5 on I-24. It sits behind a couple of other hotels, much easier to find in the daytime and is evidently across the interstate from the largest shopping mall in Tennessee (we didn't go).
The hotel was clean, beds comfortable. We had a family suite, so the extra space is always nice. Sara (her middle name) was very helpful on more than one occasion during our short stay - thank you.
My son got to breakfast toward the end of serving time, didn't find much, but I found a decent selection earlier.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 29, 2013 via mobile

My family of 5 stayed one night here. We checked in early as we were tired from driving all night the night before. Pamella Clark checked us in and got us all set with the crib for our youngest. This hotel was the best I've ever stayed at and was very affordable!! The pool was great and the complimentary breakfast was wonderful!! Thank you all for a wonderful stay!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tori C, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review, April 1, 2013
Thank you, lknueppel, for the great review and the compliments! We certainly enjoyed having you with us! I have passed your compliments on to Pamella, and she is glad you enjoyed your visit with us. I certainly did enjoy reading your review and knowing that we made such a good impression on you while you were here. Please do come see us again, soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Fl.
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed March 14, 2013

Had a wonderful stay at the Country Inn and Suites. Although the rooms are a bit dated, they were clean and spacious. Our only room concern was that the a/c seemed to only come out in the bedroom, so for the person sleeping on the fold out couch, the air didn't get through so great. (bedroom freezing, sitting room stuffy). The lobby was beautiful and feels like a elegant lodge, with yummy cookies, tea and coffee all day. The breakfast bar was well stocked with the usual breakfast bar choices. The thing that makes this hotel stand out from others is the staff! Pomela and the other reception staff were very friendly. Even the maintenance person was extremely friendly, offering to show us the two different room types to help make our decision. And when I commented on how I like the buttermints at the desk, he gave me a big handful:-) Little things like that make a difference:-)

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tori C, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review, April 1, 2013
I am so glad that you enjoyed your stay with us! I love reading these reviews and knowing that we have really made an impact on our guests. All of us here work so hard and have such a great time serving our guests, and it really makes it worthwhile to read these comments. I have passed your compliment on to Robert (our maintenance person) and to Pamella, and they both say to thank you as well, and we all encourage you to come see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guyton Georgia
1 review
5 of 5 stars Reviewed March 13, 2013

To whom it may concern:
Chris was extremely helpful and welcoming. At all times he addressed us
with a cheerful and pleasant attitude that was genuine. Most accommodating.
Robert also seemed genuinely concerned that our stay was joyful. The
housekeeping staff was also helpful and asked if we needed anything. They
worked around our schedule to clean our room when we wished. Overall I was
impressed with the whole experience. The management team has done a
wonderful job promoting a cheerful and helpful staff. When in the area we will not hesitate to stay here again, and will reccommend to anyne we know traveling thru the area. The Warm cookies were most enjoyable. We were in town celebrating a birthday and it was a wonderful stay. Can't wait to come back.
Sincerely,
Allen, Mary Ann and Kemmer Mingis
403 Belfast Court
Guyton Georgia 31312
912-484-0373

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tori C, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review, March 13, 2013
Thank you so much for the great review and for mentioning Chris and Robert especially. It is such a joy to be able to recognize the staff for things they do, and they really do work very hard. I am very glad that you enjoyed your stay and we certainly hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2013

when you stay at a place and you think "this is better than home" you found a place and a staff that you want to make sure if possible stay there again,,, okay for me money is important,, the price was worth it,,, i live in the real world i don't need a 4 or 5 star place to stay,,, what is important to me is I feel like i matter or i am apart of a bigger family i did not know i had,, what you can enjoy is Tori the manager and a reflective staff of her,,, that makes you feel like,,, "i wish you guys were running my house",,, bottom line clean and trouble free,,, enjoy like i did,,,

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tori C, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review, March 9, 2013
I cannot help but be blown away, thank you so much for the kind words and for taking time to write a review. I am so glad you enjoyed your time here with your family and we sure do hope you come see us again! It is kind words like this that keep us all giving our very best every day, and we appreciate that you took the time to give us a shout!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall

Address: 7051 McCucheon Road, Chattanooga, TN 37421
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Romantic Hotel in Chattanooga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall 2.5*
Official Description (provided by the hotel):
The Country Inn & Suites Chattanooga Hotel at Hamilton Place Mall provides fresh decor, comfortable suites and a welcoming atmosphere for business and leisure travelers alike. Country Suites offers premium amenities like free high-speed Internet access, two pools and a Fitness Center to make guests feel right at home. Our hotel near Chattanooga Metropolitan Airport (CHA) is also convenient to exciting shopping and excellent restaurants, making it the ideal home base for exploring the area.This hotel in Chattanooga is an all-suite property featuring modern décor that makes guests feel comfortable and relaxed. All of our suites feature separate living and sleeping areas, 32" flat-panel HDTV's, large business desks, complimentary high-speed Internet access and more.Our indoor pool and our fitness center will be undergoing renovations beginning July 15, and are expected to be out of service until the end of August. The outdoor pool will be in full service through this time. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Carlson, Booking.com, Expedia, Priceline, Travelocity, Tingo, Odigeo, Otel, Hotels.com and Venere so you can book your Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Suites By Carlson - Chattanooga At Hamilton Place Mall Hotel Chattanooga
Country Hotel By Carlson
Country Inn Chattanooga

Owners: What's your side of the story?

If you own or manage Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.