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“Poor Housekeeping” 1 of 5 stars
Review of The Chattanoogan

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The Chattanoogan
3.5 of 5 Hotel   |   1201 South Broad Street, Chattanooga, TN 37402   |  
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Ranked #11 of 98 Hotels in Chattanooga
GreenLeadersGold level
Knoxville
1 review
1 helpful vote 1 helpful vote
“Poor Housekeeping”
1 of 5 stars Reviewed January 28, 2011

On a recent stay I found the bed linens dirty and had to have housekeeping come to change the bed. While doing so the lady brushed food and hair off the dirty sheet onto the floor and bedside table rather than cleaning it up. This was he 2nd time in my last 3 stays there (I travel to Chattanooga a lot on business) that the sheets were dirty. It is a nice property but I do not recommend it because of poor housekeeping.

  • Stayed January 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Chattanoogan, responded to this review, April 25, 2011
I appreciate your expressing your observations, for I share such comments with the Housekeeping department. The standard you experienced was not acceptable and we have addressed accordingly.
We certainly hope that we have another opportunity to serve you again in the future and demonstrate that your experience at our hotel was the exception and not the rule.

Tom Cupo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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659 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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English first
Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2011

My husband and I stayed at the Chatanoogan this January. It was a wonderful trip! It is only one mile from the aquarium. We walked everywhere! The downtown area was very clean and we felt very safe when we were out at night. The free trolley was a great service! They were very clean and the drivers where nice and informative. The Chatanoogan was super clean, The spa area was nice, and the steam rooms were great! The fireplace was burning nonstop. It was a very inviting area for us to drink wine and sit on the couches by the fire! This was a relaxing trip and we will be staying at the Chattanoogan in the future! Strongly recommended!!!

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Chattanoogan, responded to this review, April 25, 2011
Thank you so much for taking the time to write a review following your recent stay with us. It was a pleasure to read your comments regarding your stay and your enjoyment of the downtown area.
We look forward to your return to The Chattanoogan.

Tom Cupo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
53 reviews 53 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed January 15, 2011

14 of us went to the Chattanoogan Hotel. It was a family trip, but with ladies and kids only, no husbands. The age range was from 6 years old to 48 years old. We had the moms, in our 30's and 40's, adult children, in their 20, teenagers from 13 to 16 and 2 children under 10. Boy, did we have fun.
I selected the hotel because it is a spa hotel, with a pool and had suites. The rooms were awesome , if you got the Presidential Suite,and had a connecting room, you got about 1500 square feet. So the Presidential Suite had a king sized bed and the connecting room and two double beds. There was also a huge eating area, and a den with large sofas, and plenty of room for air mattresses. Now, we are not uppity people who can afford 1,000 dollar a night Presidential Suites. We went right before Christmas and the suite was about 350 dollars a night. Of course, the attached room was a separate charge, but again we had alot of people. So the room was great, the lobby was great, the location not so great, not in the center of town, or anything. The electric trolley was nice, here was the problem:
I spoke to a young lady, maybe 7 times over the phone, same girl each time, very nice. I took 5 pages of meticulous notes, from the square footage, to the amenities, to the room types, to the restaurants, etc.. I left no stone unturned. (this is my nature, and also because I had 14 people counting on me, and the trip was my idea,) if anything went wrong, my neck was on the line.
I was told that each floor had a mountain view suite, a presidential suite, and a garden suite. I did the math, and selected a presidential and the mountain view, and a garden suite. The Mountain view suite is very very similar to the Presidential , just a tad smaller, if you did not know this you would not know the difference. When we got to the hotel, we found it nearly empty. Then we find there is only one Presidential Suite on the top floor,. the sixth floor, but the rest of that floor was shut down due to painting and renovations. What?! how come this was never mentioned?
We also wanted to be on the same floor so this was unacceptable and I told them so,. I asked who and where was the girl that I spoke to every day for 30 minutes. They would not reveal her. I said, ' just give us the mountain view room and something else, they couldn't do it, because it was occupied, but 2 families could be on one floor, 2 families on another, until the next day, blah blah blah. Stupid stupid stupid.
An intelligent operator, would have mentioned something sooner, and put us all on one floor, and foreseen these issues. This was not brain surgery.
Anyway, I complained, because I was stunned. The manager, very nice and friendly, toured my sister in law and myself, to the other rooms etc... while 13 people waited with luggage and kids in the lobby. All this took an extra hour. The manager said he would give us a 20 percent discount on the room, then he said breakfast buffet for free every day. We were appeased. But I was surprised, but the goofiness of the phone operator. The Presidential Suite, was at the end of the hall, and the whole hall way reeked of paint. Fortunately, the smell did not permeate into the room. We ordered from restaurants and they delivered, to the room. Very nice, and very fun.
They goofed so many things, but they kept making amends and we loved the rooms and when you are with a big group you can still have fun, but the floor was like a ghost town. because it was closed down, this could have been creepy, but the kids could run up and down the hall at night.
We enjoyed the Chattanoogan and I would stay again, but make sure you get what they say in writing and in blood. In the winter the prices were great.

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Chattanoogan, responded to this review, April 25, 2011
Thank you for taking the time to relay the positive and negatives about your stay with us. It does sound like everyone had a great time! I do apologize that the renovations affected your stay. While we were thrilled to renovate all of our rooms, it was our mission to protect our guests as much as possible from the noise or smells that are a result of renovating.

We do hope you will return to The Chattanoogan for your get-a-way next year.

Tom Cupo
General Manager
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Indianapolis, Indiana
Top Contributor
107 reviews 107 reviews
36 hotel reviews
Reviews in 42 cities Reviews in 42 cities
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed December 1, 2010

We have stayed at this hotel before and were thrilled to get it at a great price ($79), but our opinion of this hotel changed 180 degrees at 12.30 am last Saturday (27 November) when the hotel had a small fire we later were told was in a laundry room.

The property is lovely and we have stayed here before. The staff is nice, the facilities super clean and modern and for the price this is a really a great place but we likely won't be going back for awhile --- if ever --- as staff was unable to handle the emergency which is a safety issue!

The whole thing was a not-funny comedy of errors: The fire alarm sounded (it was one which talks and said to evacuate the hotel) and the hallway had smoke present saying to us that this was a real fire, but the fire door sign was in the wrong place we found out later and the first door we went into was a locked hallway, causing us to walk almost the entire length of the hotel (almost a city block) to find stairs down from the 3rd floor.

Once downstairs, staff at the desk we checked with to report our room was all out could seem to care less. We were not told whether to stay in the lobby or go outside (it was 29 degrees) and we finally opted to go out, where again no staff met us or organized anything. Finally a man came out, shouted "the fire is out and you can go in again but the alarm will go till the smoke clears!"

Our room was directly above the laundry (we found out later) and the smoke was still in the hall and room, so we called the desk asking if we could be relocated as my partner has asthma and we also needed to get some sleep. The desk said "just wait a while it will clear out" and refused moving us (despite what we found out the next morning was an under 50% occupancy rate!) The windows were sealed and needless to say it was an hour plus more wait with not much breathable air.

Management in the morning apologized for their staff when we told them what was going on in the night and they comped our breakfast which was nice, but it still begs a lot of questions about safety of guests, ability to handle a real emergency should one happen and if we'd ever want to return to this hotel. Unless we can be sure we will be safe the answer sadly is probably not.

This is tragic as the facilities are lovely, the location grand and the food high quality but despite a past wonderful visit this has really soured us on ever returning.

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomCupo, General Manager at The Chattanoogan, responded to this review, December 7, 2010
The Chattanoogan had a smoke alert on November 27th which was immediately attended to. As a safety precaution, when our fire/smoke detectors are activated, we are obligated to evacuate the hotel, no matter the time of day or night, and await the arrival of the authorities to give the “all clear.” Their response was swift, and everyone re-entered the building. We sincerely apologize to all our guests that evening who were asked to evacuate the building, and are grateful to the team of authorities who responded quickly.
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madison, al
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 15, 2010

Hi All..
I stayed this weekend at the Chattanoogan for my wife's birthday. I have stayed here twice in the past for a frame of reference. The hotel is located on 13th street and is a nice looking building. We used the Valet parking option (12$) a day and honestly they were the most efficient and nicest group of people on the whole trip.

The good:
Chattanooga is a nice little city to visit..lots of stuff to do..good place to stay if your on a daytrip to atlanta.

The Brunch on Sundays was AWESOME..for 18.50 the food was very very good.. The best meal on our trip in Chattanooga. The service at the brunch was extremely nice.

The So-So:
We stayed in a King size room.. The government rate was procured and for 88$ a night it was not a bad rate. The room was pretty average.. it was definately run down since the last time i stayed at this hotel. The walls were pretty thin as we heard several anxious youngsters who were not happy.. Overall i'd give the room a 3 star rating.. if you get it for the 88$ rate a night.. i'd take that again.

The Service was pretty sad though. Only one person at the front desk was upbeat (Sara). The rest seemed like they were pretty unhappy when we asked for something. It could have been that they were busy... but i know my wife commented on the shortness of the staff so i have to say i agree with her opinion.

Room Service:
Pizza was in my opinion pretty good... They did mess up my room service order and it took 3 or 4 phone calls to get it taken off my bill. It did get fixed though.

Soo, overall i would say a average stay... I did feel safe and it has a ton of potential if the staff had been friendlier.

  • Stayed November 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spring Hill, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2010

I had the pleasure of staying at The Chattanoogan Hotel in Chattanooga, TN last night. What a lovely hotel! Upon arrival, you can enter either from streetside or the courtyard to be welcomed by a cozy see-through fireplace. The staff was helpful and friendly, and the rooms were clean, comfortable and well-appointed. There are multiple restaurants onsite and The Foundry is an excellent choice. The food is affordable and delicious with an outstanding drink menu. I would have loved to have stayed more than one night!

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mason, Ohio
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed November 7, 2010

My daughter was participating in the Head of the Hooch Regatta on the waterfront in Chattanooga. Having never visited Chattanooga before we weren't quite sure where to stay. After some research on TripAdvisor we decided to stay in the downtown area for access to the waterfront for the regatta on Saturday and at the same time it allowed us to experience the various dining and entertainment options downtown.
I made the reservation online with no trouble and elected for the ten dollar valet parking option. A couple days prior to arrival I called the hotel to request an early check in and the employee I spoke with was very helpful. Check in is normally at 4:00pm and we arrived at 2:00pm. I was prepared to not have a room yet but instead was greeted promptly and we had our keys in less than two minutes. The room was exceptionally clean as can also be said for the entire hotel. The location is not in the center of everything but there is a FREE electric (enclosed) trolley that runs from the resort to the waterfront every 5 minutes. We ate breakfast in the hotel at the buffet and the food was wonderful but again like everyone we met at the hotel it was the service. From the lady who greeted us to seat us to our server they couldn't have done a better job.
We would highly recommend this hotel to anyone looking to stay in Chattanooga for impeccable service and clean updated accommodations.

  • Stayed November 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomCupo, General Manager at The Chattanoogan, responded to this review, November 9, 2010
Thank you for the wonderful feedback regarding the Chattanoogan and our staff. The Head of the Hooch Regatta is an amazing event held in Chattanooga and we are proud to host its participants. We are already looking forward to next year and hope to see you again.
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Additional Information about The Chattanoogan

Address: 1201 South Broad Street, Chattanooga, TN 37402
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chattanooga
#4 Business Hotel in Chattanooga
#10 Family Hotel in Chattanooga
#12 Romantic Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Chattanoogan 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
The Chattanoogan offers upscale amenities and service. Decor and interiors are Post-modern industrial, playing up on the unique industrial heritage of Chattanooga in a modern, eclectic fashion. The property features all-original, regional art, specifically commissioned for The Chattanoogan. ... more   less 
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Also Known As:
The Chattanoogan Hotel Chattanooga
Chattanoogan Hotel Chattanooga
Chattanoogan Chattanooga

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