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“A Top Hotel in Chattanooga - A+ Staff, Amenities - Comfortable and Clean” 5 of 5 stars
Review of The Chattanoogan

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The Chattanoogan
3.5 of 5 Hotel   |   1201 South Broad Street, Chattanooga, TN 37402   |  
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Ranked #11 of 98 Hotels in Chattanooga
GreenLeadersGold level
Charlotte, NC
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
“A Top Hotel in Chattanooga - A+ Staff, Amenities - Comfortable and Clean”
5 of 5 stars Reviewed June 24, 2013

The Chattanoogan Hotel is the only 4-star AAA rated hotel in downtown Chattanooga I read. It's not huge, just 5-floors, with nice brick & modern ecor, and it is connected with the Chattanooga conference center so it sees a lot of meeting activity (no problem). We stayed here on a couples long weekend to Chattanooga. It's in a quiet location on the edge of the downtown area. About 5 blocks to the Choo-Choo, 1-mile to the river and aquarium or Bluff Arts District and only a 10-15 minute drive straight out to the Lookout Mountain area and the attractions there.

The only negative I saw with this hotel was the 1-mile distance to the river and main downtown area of Chattanooga. Getting into the central area however is easy, parking is free after 430pm or on weekends on the streets and you can easily rent the city bikes at the hotel and pedal your way into town with convenient bike stations everywhere. There is also a free bus just 2 blocks away that runs every 10-15 minutes and we used that several times to get to the river, short north or arts area too. So it's easy to navigate the distance, it's quiet, and you can enjoy more of the downtown area too by being further out.

The rooms were a good size, but I did find the bathroom to be smaller than most newer, 4-star hotels I've stayed at. Not a complaint though. The amenities were good with a small heated pool, jacuzzi, fitness room and locker/spa area. Locker room also included a small steam and dry sauna booth comfortable for one person. The front desk was always helpful with papers available each morning & coffee. The parking deck is on-location and you can self or valet park. Self parking is only $8 per night, which is very fair and reasonable compared to other cities and 4-star locations. Free Wi-Fi was excellent amenity. There is a restaurant, bar and cafe/coffee shop on location which is good. Nice fire pit patio in the cooler evenings. There are only a few eating areas within walking distance of the hotel, including a few around the Choo-Choo hotel and Warehouse district, but again, the main river area is easy to get to.

We'd stay here again. I recomend the Bluff Arts District, Tennessee Aquarium, walking the Pedestrian Bridge and riverside parks, and North Shore area, The Terminal Restaurant was great, Tony's Italian on the Bluff, Milk and Honey "artisan" Gelato in N. Shore, Ruby Falls, Rock City, Lookout Mtn Park, Chickamaugua Battle Field, Jack Daniels Distillery in Lynchburg, Quest Whitewater Rafting on the Ocoee to name a many things to try and do. Give me a check if this helps and Enjoy your trip!

Room Tip: I suggest a high floor just to be off the street. Only 5-floors. And maybe stay toward the pool si...
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Green Features: The hotel is green and like most of Chattanooga, makes great effort to be efficient and environmentally concious.
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomCupo, General Manager at The Chattanoogan, responded to this review, July 12, 2013
We truly appreciate all of your great comments about Chattanooga. There are so many terrific things to do. Chattanooga provides it visitors with great outdoor activities for all age groups. We are glad you were able to experience so much of what Chattanooga has to offer and we look forward to your return.
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655 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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English first
Jefferson, Georgia
Senior Contributor
23 reviews 23 reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 23, 2013 via mobile

There for work meetings. Great job Myron! Shuttles free to d"town and so close. Aquarium was amazing! Staff were all very attentive and pleasant. Made for a wonderful trip first time to Chat Go Dawgs!

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomCupo, General Manager at The Chattanoogan, responded to this review, July 12, 2013
Thank you so much for the great comments regarding your stay at the Chattanoogan. We are all very proud of our property and the team that strives to provide personalized service. We all look forward to your next visit to our wonderful city.
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Jacksonville, Florida
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 22, 2013

The outside of the front of the property blends in with the surroundings so it was easy to miss as we drove by it the first time. As we drove around to the back to park, we were greeted by a courtyard with benches, flowers, and a pleasant breeze. As we entered the lobby, we found it to be spacious and inviting. The people at the front desk were professional and friendly. The rooms were clean and spacious, and the bed was comfortable. The restaurant had a good buffet was reasonably priced. The location was convenient to many of the sites in Chattanooga.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomCupo, General Manager at The Chattanoogan, responded to this review, July 12, 2013
Thank you so much for the great comments regarding your stay at the Chattanoogan. We are all very proud of our property and the team that strives to provide personalized service. We all look forward to your next visit to our wonderful city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta GA
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 20, 2013

Room was large and clean. Lighting could have been brighter but was OK. Plenty of counter space in the bathroom. Tub has the curved shower curtain bar, which I love, but I think the curtain was made for a straight bar because it didn't quite reach the walls. Housekeeping staff were great, all super friendly and genuine. Bellman (Chandler) was also super nice and helpful. The front desk staff was nice, although one lady wouldn't allow us to change checkout from 12:30 to 1:00. Maybe she was new and didn't know she had the authority, or maybe they really needed the room.

The food was consistently good. Never made it to Stroud's, the coffee shop. It's not acually accessible from the hotel but outside around the corner. The only part of our stay that wasn't great was the parking. I knew from the e-mail confirmation that parking was $8/day so that was not a problem. At check-in the clerk gave me a parking pass that she said we needed to show the attendant when we left. The first day I forgot the parking pass and asked the attendant if I could exit without it. She said no way, she would call the police if we left without the pass. My wife asked if we could drive to the entrance to go up to the room to get the pass and bring it back, since it was a ten minute walk from parking to our room. The attendant said no, so I parked, walked to the room, got the pass and went back to the exit booth and handed the pass to the attendant. She said she didn't need the parking pass unless we were checking out, and she only needed a room key to let us out. Are you kidding? That's 25 minutes I'll never get back. I can't tell is she was incompetent, mean or both but is was a bad start to a Tuesday afternoon. Based on how nice everyone else was, she won't be there long and I woill not hesitate to go back to the Chattanoogan.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraBatchelor, Manager at The Chattanoogan, responded to this review, June 21, 2013
Thank you for taking the time to share your experience at our property on Trip Advisor. We appreciate your feedback and look forward to seeing you should your travel bring you back to The Chattanoogan and will do our best to make sure that each of your interactions with staff has the enthusiasm we prefer to share with our customers. We are contacting the garage management about the issue you had and can assure you that is not the norm.

Laura Batchelor
Director of Operations
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Dallas, Georgia
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed June 17, 2013

The room was nice, but not great. There was no microfridge in the room. We were charged $8 per day for parking, but there was no one monitoring the parking lot. The bathtub in our room did not drain when the shower was running. They also did not service our room while we were there. We were across from the elevator and vending area and it was pretty loud.

Room Tip: Do not stay in rooms that end in 36-39
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraBatchelor, Manager at The Chattanoogan, responded to this review, June 21, 2013
I would like to apologize for your less than satisfactory experience you had while staying at our hotel. We strive to accommodate all of our guests and their needs, and I am sorry we did not meet your expectation.
Once again, I apologize that we did not provide a better experience, we will always strive to do better, and I thank you for the constructive thoughts you shared on your review
Laura Batchelor
Director of Operations
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Oklahoma City, Oklahoma
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 17, 2013

This was a normal work trip for my husband and I got to tag along. Nothing exciting about the hotel. It did its job. Clean rooms, friendly staff, great food for the conference. The fire pit outside was great at night.

From what I have seen, it is a great location for hosting a conference.

Stayed September 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraBatchelor, Manager at The Chattanoogan, responded to this review, June 21, 2013
\ Thank you for being our guest and I am thrilled that you and your family had a wonderful visit. I will be sharing your comments with our staff; they will be happy to read that you were pleased. We look forward to your return visit.
Laura Batchelor
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 13, 2013 via mobile

I was going to stay in Hixson at the Hampton Inn but found The Chattanoogan to be very competitively priced and much nicer. Glad I made the choice. Great local restaurants close by. Free local shuttle close by.

Stayed June 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraBatchelor, Manager at The Chattanoogan, responded to this review, June 21, 2013
Thank you for taking the time to write about your stay.
We look forward to your return
Laura Batchelor
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Chattanoogan

Address: 1201 South Broad Street, Chattanooga, TN 37402
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chattanooga
#4 Business Hotel in Chattanooga
#9 Family Hotel in Chattanooga
#11 Romantic Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Chattanoogan 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
The Chattanoogan offers upscale amenities and service. Decor and interiors are Post-modern industrial, playing up on the unique industrial heritage of Chattanooga in a modern, eclectic fashion. The property features all-original, regional art, specifically commissioned for The Chattanoogan. ... more   less 
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Also Known As:
The Chattanoogan Hotel Chattanooga
Chattanoogan Hotel Chattanooga
Chattanoogan Chattanooga

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