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Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain
2.5 of 5 Hotel   |   3710 Modern Industries Parkway, Chattanooga, TN 37419   |  
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Ranked #24 of 95 hotels in Chattanooga
GreenLeadersBronze level
Panama City Beach
1 review
1 helpful vote 1 helpful vote
“Loved this Hotel!!!”
5 of 5 stars Reviewed February 19, 2013

The family and I stayed here for two nights so we could check out downtown Chattanooga.
Not only where we 10 minutes from the Tennessee Aquarium we also where a hop and skip from historic Lookout mountain. My wife and I really where taken back by how friendly everyone was!...from the breakfast attendant to the front desk associates even the housekeeping staff always had a smile on there face. Rooms where clean and internet blazing......If you want a convenient location to all Chattanooga has to offer...look no further.....

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, February 22, 2013
Dear Benton J,
Thank you so much for your comments about our friendly staff. It is so great to hear that you were greeted with so many smiles! We will be certain to pass these great comments along to our staff so that we can continue to be warm and friendly with our guests. Hope you and your family had a safe trip back home and be sure to come and see us the next time you visit Chattanooga!
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311 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Any
English first
Buffalo, NY
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 6, 2013

Really loved everything about this hotel. It was simple but with some nice upgrades. We were in town for a wedding and stayed here for 3 nights. Rooms were really nice. I thought the beds were super comfy and loved that there were soft pillows and more firm pillows. I also love hotel showers with the curved shower curtain. Its the little things in life that make me smile.
The breakfast was also so delicious. The women who is their breakfast attended was wonderful and always greeted us with a big smile.
Very close to the highway. We were downtown within 10 min. Check out the yummy restaurants on Market St.
Would stay here again in a heartbeat!!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, February 8, 2013
Dear laurel284,
Thank you for taking the time to share your experience while you were our guest. We appreciate your comments and glad that we were able to provide you with a comfortable, pleasant and wonderful stay. We hope that you would be our guest again on your next trip to the Chattanooga area.
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Algonquin, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 23, 2013

We stayed here one night and had a wonderful experience. Without a reservation, we arrived at 6 pm and were swimming by 6:30. The pool area was on the small size but not crowded and all four of us enjoyed the swim. The room was clean and the beds were divine. The young woman at the front desk was very helpful in providing directions for local eateries. When my husband got into bed for the night, he said "Wow, this is so comfortable we should stay another night!" We had the continental breakfast the next morning and other than the waffle maker not being up and running, it was a nice way to start the day. I would recommend this Holiday Inn Express. We had a wonderful experience.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, January 24, 2013
Many thanks for boasting about us on TripAdvisor! The staff here really do work hard to go above and beyond for every guest every day. We take pride in what we do and your review is truly appreciated more than you may know. Should your travels bring you back to the Chattanooga area please stop in and see us again!
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Indiana
Top Contributor
55 reviews 55 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed November 9, 2012

We stayed here one night and that was enough. The girls working the front desk at evening check in were very nice but that's where the happy part ends. The carpet in our room was stained and sticky, the air in the room didn't work correctly and the bathroom had a weird smell. The beds were comfy, but the noise from the interstate pretty much canned any hopes of getting a good night's sleep. The front desk called the next night informing me I had left important medication in my room and offered to ship it to me on Monday morning. Instead, it didn't go out until Wednesday afternoon. Leaving it there was my fault, but please don't say you'll take care of something Monday morning, especially something like medication, and then wait another 2 days. Disappointing customer service.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, November 29, 2012
Dear Chelleys00,

We appreciate that you took the time to review our hotel. Thank you for recognizing our kind staff. I would like to apologize that our service, bathroom facility and the cleanliness of the room fell below your expectations. The feedback we receive from our guests enable us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. It is our goal to consistently provide superior service and accommodations and your comments are very important to us.

We are in the midst of targeting many of the concerns that you pointed out and we hope to have the honor of serving you again should your travels bring you back to Chattanooga.

Sincerest Apologies,

Alicia Lascelles
Social Media Manager
Holiday Inn Express & Suites Lookout Mountain, TN
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kentucky lake
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 3, 2012

We checked in the knowing that you cant really go wrong with the Holiday Inn Express from past stays in diffrent parts of the country. But we were wrong. The pool was treated with Salt. So Bad we could not stand it. If you like the taste of sweat you will love the pool. It was terrible. Then we decided to leave after the first night. Cleaning carts in the hall so we could barely pass with the luggage cart without rubbing against dirty towel bags and linen carts. But to top it all off we went to check out the clerk charged my card before I even got to the front desk for someone elses room! How safe is your credit card information there?? We were even going to pay cash for the room, so to sum it up if you like the taste of sweat, dirty bathroom towels rubbing your bags in the hall and paying for someone elses room this place is for you. We stayed at the FairField Inn the following night and it is great. Dont Waste you time with the Hoilday Inn. Thanks

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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review, October 17, 2012
Dear B I,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Regards,

Katie J
Case Manager
IHGCare
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Longwood, FL
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 6, 2012 via mobile

But for a Holiday Inn Express this facility is totally substandard. No issues with staff, but the updates and upgrades appear to have been done by a child. Everything looks half done. Carpet coming up, broken buttons and switches, paint splattered about. The room was clean, and the staff were fine, but we stay at HIEs because we know what to expect and we are willing to pay for that. This room and this facility is worth $60 to $75 at best. Very disappointed.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peoria, Illinois
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 1, 2012

We stayed here while traveling home from Florida. The staff was friendly, and we did not have any issues with the rooms (they were clean). We liked the location - it was easy to get to from the Interstate. There were several restaurants and a Wal-Mart nearby as well. We would stay at this hotel again in the future.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain

Address: 3710 Modern Industries Parkway, Chattanooga, TN 37419
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#10 Green Hotel in Chattanooga
#21 Business Hotel in Chattanooga
#23 Family Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain 2.5*
Official Description (provided by the hotel):
Chattanooga s closest Holiday Inn Express Hotel & Suites to downtown. You will be welcomed with a true sense of Southern Hospitality. Our friendly staff is eager to help you settle in to feel at home while staying in Chattanooga. Our inviting rooms are attractively decorated and equipped to make your stay a comfortable one. Each room features a 25' cable TV with HBO, free local phone calls, and data-ports on each phone. Every room also has a coffee maker, hairdryer, iron and full size ironing board. Wireless High speed internet is also available at no charge. Our generous Complimentary Express Start Deluxe Continental Breakfast features a bountiful selection of cold and hot cereals, fruits, juices, assorted pastries, breads, hardboiled eggs, and our famous hot cinnamon rolls. Several restaurants are located within walking distance. Refresh while swimming in our lovely indoor heated pool or use our fitness facility. Join our Priority Club! Priority Club privileges include Express Check-in, Atlanta Journal-Constitution delivered to your room and 2PM late check-out at no charge. So spend some time with us while you visit Rock City, Ruby Falls, Lookout Mountain, Tennessee Aquarium, Creative Discovery Museum, Imax Theater, Chattanooga Choo Choo, and many other great site in the area. The Holiday Inn Express Lookout Mountain is the closest property to Lookout Mountain, just in our back door. Stay with us at Holiday Inn Express Lookout Mountain. ... more   less 
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Also Known As:
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga

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