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“Good Value, Polite Staff, Clean & Contemporary” 5 of 5 stars
Review of Hampton Inn & Suites Chattanooga / Downtown

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Hampton Inn & Suites Chattanooga / Downtown
2.5 of 5 Hotel   |   400 Chestnut Street, Chattanooga, TN 37402   |  
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Ranked #4 of 98 Hotels in Chattanooga
GreenLeadersSilver level
Chesterfield, Missouri
1 review
2 helpful votes 2 helpful votes
“Good Value, Polite Staff, Clean & Contemporary”
5 of 5 stars Reviewed July 3, 2012

I just stayed at this property with myself and five children, ages 4-14. We stayed in one of the large suites at the corner of the property facing the ballpark and Children's Discovery Museum.
First impression of the hotel was outstanding -- we spoke with Fred at the front desk to make our reservations. We were deciding between this property and a Residence Inn outside of town, and after speaking with Fred, we were sold. I figured that if everyone working at the hotel was as polite as him, it would be the perfect place for us.

The hotel was newer and had great contemporary green and red tone colors with local artwork built into the architecture. Rooms were very nice, and we had a large flat panel TV and large corner balcony to enjoy the night after spending the day taking in the sights of Chattanooga. Our room had a microfridge included, so we brought our own water in and didn't feel nickeled and dimed for drinks in the room.

Nick at the front desk got us checked in and saw us a few times during our stay and always asked if there was anything he could help us with. Parking was available in the attached garage, and although it was a bit cramped for our Toyota Sequoia, it was much better than having to find a place to park elsewhere in downtown. This hotel was really convenient, so we were able to walk to the aquarium and everything else downtown.

Breakfast was busy down in the lobby area, and the serving area was uniquely "hidden" during the daytime behind pocket doors. Seating doubled as a lounge / waiting area outside of breakfast hours. During breakfast one morning, my daughter and I spoke with Jessica, who was so nice and let us stay for a few extra minutes to make a waffle for the 4-year old, who we let sleep in late.

Their pool area was really fun for me and the kids. I'm not much of a pool person, but I really enjoyed their pool -- it was both indoor & outdoor, had a variety of depths and shallow seating areas, and two water features (a waterfall from a pergola and several sprays of water from the sidewalk into the pool itself). They had a fire pit and a fireplace, but there was no need for that to be on since it was over 100 degrees during the day.

While the hotel was quite nice, the staff that we interacted with really made a difference ... employees like Fred, Nick, and Jessica are what really makes a good hotel a great hotel.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn & Suites Chattanooga / Downtown, responded to this review, July 9, 2012
Thank you for choosing the Hampton Inn & Suites - Downtown Chattanooga . . . . we love having you here! We appreciate you taking the time to provide valuable feedback to ensure guest satisfaction and improve the overall operation. We appreciate your loyalty to Hampton Inn & Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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501 reviews from our community

Traveler rating
    344
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    3
    3
See reviews for
217
127
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Iowa
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 2, 2012

This is a newer property. I've stayed here twice with my wife while visiting family. We've been pleased with our accomodations both times. I especially like the King Suites. Gives you a bit more room to relax in when you're not out doing something.

It's only 2 blocks to the ball park too, making it easy to go see our son.

All the staff is very nice.

Nice pool area with modern, sleek furnishings as they have inside.

I find the breakfast area a bit small, but otherwise, it's a good hotel.

Room Tip: If you're going to have time to kill in your room, spring for the extra space of a king suite.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn & Suites Chattanooga / Downtown, responded to this review, July 9, 2012
Thank you for choosing the Hampton Inn & Suites - Downtown Chattanooga . . . . we love having you here! We appreciate your valuable feedback as it helps to ensure we satisfy our guests each, and every day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
1 review
5 of 5 stars Reviewed July 1, 2012

This is the nicest and cleanest hotel I've ever stayed at. I stay here on business and occasionally bring my family. Hotel is beautiful, clean and has an awesome pool area for kids. The staff is always willing to accommodate.

Room Tip: If traveling with family I recommend a suite they very large.
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn & Suites Chattanooga / Downtown, responded to this review, July 9, 2012
Thank you for choosing the Hampton Inn & Suites - Downtown Chattanooga . . . . we love having you here! Thank you for taking the time to provide valuable feedback on our property. We appreciate your loyalty to Hampton Inn & Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2012

I travel about 80 days a year and many of those days are in Chattanooga. I only stay at the Hampton because they go out of their way to make us feel welcome. During the Summer my family travels with me and the kids love the salt water pool, my wife loves the free breakfast and I love a happy family.
The staff is top notch and always bends over backward to help including providing discount coupons for meals.

Highly recommend this location for family or just business traveler.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patty_martinez, General Manager at Hampton Inn & Suites Chattanooga / Downtown, responded to this review, August 20, 2012
Thank you for choosing the Hampton Inn & Suites - Downtown Chattanooga . . . . we love having you here! We appreciate you taking the time to provide valuable feedback to ensure we provide an exemplary guest experience in an effort to improve the overall operation. It is because of guests like you that we continue to be in the top hotels for Hampton Inn. We appreciate your loyalty to Hampton Inn & Suites and we look forward to hosting you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cookeville, Tennessee, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 30, 2012

My family and I recently visited Chattanooga for our annual summer vacation. I decided to stay at the Hampton Inn instead of our usual hotel because of the close proximity to Downtown. The morning breakfast was excellent and the pool was great. My 5 year old said that the pool was his favorite part of the entire vacation! The room was a little small, but very clean and very nice. The parking was on site and very safe. The location was wonderful, especially with small children. The evening desk personel were a bit snooty and that was really the only problem we encountered. The morning desk personel were very friendly and the breakfast personel were exceptional. The ladies working the breakfast area were so kind and helpful. They helped me out with my three small children on a couple occasions. Overall, a great experience.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn & Suites Chattanooga / Downtown, responded to this review, July 13, 2012
Thank you for choosing the Hampton Inn & Suites - Downtown Chattanooga . . . . we love having you here! We appreciate your valuable feedback as it helps to ensure we satisfy our guests each, and every day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Opelika
1 review
5 of 5 stars Reviewed June 29, 2012

My husband and I went to Chattanooga to celebrate our 31st anniversary. We enjoyed everything about our stay at the Hampton. Location was convenient to walking to lots of things. Service was great, staff very friendly and helpful, breakfast was great, rooms were A+ clean and comfortable. We can't wait to make our next trip and this will be our hotel of choice!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patty_martinez, General Manager at Hampton Inn & Suites Chattanooga / Downtown, responded to this review, August 20, 2012
Thank you for choosing the Hampton Inn & Suites - Downtown Chattanooga . . . . we love having you here! We appreciate you taking the time to provide valuable feedback to ensure we provide an exemplary guest experience in an effort to improve the overall operation. We appreciate your loyalty to Hampton Inn & Suites and we look forward to hosting you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hiram, Georgia
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 27, 2012

Beautiful hotel in a great location in Chattanooga. Everything is within walking distance. The hotel itself is only a little over a year old and is still in very good shape. We had a horrible experience with the Delta Queen Hotel and decided to check out this hotel because it had some nice reviews. We explained our situation to the lady at the front desk (which happened to be the assistant manager) and she was nice enough to give us a king suite at the regular room rate! The room was very clean and large. The complimentary breakfast was great every morning. The pool was small but cozy with an indoor and outdoor area. The staff has been nothing but nice and professional. I would definitely recommend this hotel to everyone!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn & Suites Chattanooga / Downtown, responded to this review, June 29, 2012
Thank you for taking the time to comment on your hotel experience. We pride ourselves on providing an exemplary customer service experience. We appreciate your kind words and loyalty and we look forward to hosting you soon.

Sincerely,

Patricia Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Chattanooga / Downtown

Address: 400 Chestnut Street, Chattanooga, TN 37402
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Chattanooga
#3 Romantic Hotel in Chattanooga
#3 Family Hotel in Chattanooga
#4 Green Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Chattanooga / Downtown 2.5*
Number of rooms: 134
Official Description (provided by the hotel):
We are located in the heart of downtown Chattanooga! Within a few blocks of the hotel you will find the Tennessee Aquarium, Creative Discovery Museum, IMAX, and over 30-restaurants! Whether visiting Chattanooga for business or pleasure, in a single room or suite, you'll enjoy all of the extras our hotel has to offer. They're part of what makes staying at a Hampton Inn and Suites a very special value. As a proud member of the Hilton family of hotels, you can earn Hilton HHonors® hotel points and airline miles for your stay. Hampton Inn and Suites guests also enjoy a variety of free services including our On the House® hot breakfast with delicious offerings, On the Run Breakfast Bags™ (Monday-Friday), high-speed Internet access in all rooms, wireless Internet access in the lobby and meeting rooms, 24 hour coffee in the lobby, local calls, and an in-room movie channel. Our friendly service and free amenities are all backed by our 100% Hampton Guarantee™. If you're not 100% satisfied, we don't expect you to pay. That's our promise and your guarantee. That's 100% Hampton.™ ... more   less 
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Also Known As:
Hampton Inn And Suites Chattanooga / Downtown
Hampton Inn & Suites Chattanooga / Downtown Hotel Chattanooga

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