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“making work better” 5 of 5 stars
Review of Holiday Inn Express & Suites Chattanooga Downtown

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Holiday Inn Express & Suites Chattanooga Downtown
2.5 of 5 Hotel   |   440 W Martin Luther King Blvd, Chattanooga, TN 37402   |  
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Ranked #22 of 95 hotels in Chattanooga
Cookeville, Tennessee, United States
1 review
“making work better”
5 of 5 stars Reviewed September 12, 2013

Myself and 2 other co-workers stayed at this hotel for one week, we have enjoyed our stay here at the hotel, we came for a 40 hour training for work, the training was grueling and I have to say the hotel staff, made coming back from work much more do-able. They were all very gracious and considerate, Samantha was amazing, everyone that worked our rooms, Tamaru, Mildred, and Claudette kept my room cleaner than I do, having OCD that means a great deal to me. Staff over all was very attentive and prompt to meet any requests we may have had the whole week. Maintenance was asked to fix a lamp and it was done immediately, he was leaving to go home and Samantha asked him to come back in and fix the lamp, without hesitation he turned around and gave us his full attention. Location off the interstate was very convenient, rooms were very comfortable and clean, pool is heated and the jets are amazing after a long day. Desiree has the spirit of friend as you enjoy her labors each morning eating breakfast. Everyone on staff we came in contact w/was very considerate and more than friendly. We will absolutely stay here again.
Niki

Room Tip: had a corner room, it was bigger than my co-workers, but all were great
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joclyn F, Front Office Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review, September 13, 2013
Thank you so much for your comments regarding your stay with us. I am so pleased that our staff was able to make your stay feel like you were at home. We take pride in making sure all of our guests feel comfortable and at ease when they walk into the door. I really hope you come back and visit us again in the future. We really appreciate you, you are a valued guest.

Sincerley,
J Foster
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

155 people have reviewed this hotel

Traveler rating
    67
    62
    16
    5
    5
See reviews for
56
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Illinois, USA
Top Contributor
159 reviews 159 reviews
61 hotel reviews
Reviews in 73 cities Reviews in 73 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed September 10, 2013

We stayed here for one night while driving through Tennessee. The rooms were standard and very clean. It was very easily accessible from the expressway. Although it is near downtown, I would not necessarily consider it "in" downtown. It is still a little bit of a walk or a short drive. Although parking spaces are plentiful, the charge a small fee (<$5 a night).

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joclyn F, Front Office Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review, September 11, 2013
Thanks so much for your comments regarding your stay. I am so glad that you chose to stay with us. Although we may not have been in the center of the city I hope you still found it easy to access the downtown from our location. I hope you come back and visit us again in the future.
Thanks for staying with us

Jfoster
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Cornelius, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

My wife and I spent 4 nights at this hotel while I attended a meeting at the nearby Convention Center. Everything and everyone at the hotel were top notch, and we enjoyed our stay very much. Convenient location, very nice rooms and facilities, and very friendly staff. Samantha who checked us in and Desiree who does the breakfast were especially warm and welcoming. Curry Smith is an excellent general manager, and it is evident throughout the hotel. He and his assistant Aleshia were extremely kind and helpful to both me and my wife and gave service that was exceptional. This hotel, manager, and staff deserve the highest commendations in every area.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joclyn F, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review, September 5, 2013
Thank you so much for your comments regarding your stay with us. I am so glad that the staff went out of their way to make your stay so great. Please dont hesitate to stay with us again in the future. Your feedback is very valuable to us in making all of our guests feel welcomed and appreciated. Thanks again!!

JFoster
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New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2013

Upon arrival we met Samantha, she checked us in and was totally nice- explained everything and was able to recommend restaurants and anything else close by- really appreciate that! All in all our stay was nice; clean room, good size, good breakfast...nothing to complain about! Would recommend to anyone to stay there!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joclyn F, Front Office Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review, August 28, 2013
Thank you so muc for staying with us. We are pleased that you enjoyed your stay. Make sure you come back to visit us agian in the future.
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Jasper, Georgia
Top Contributor
87 reviews 87 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed August 2, 2013

My Grandson and I stayed here on a weekend visit to Chattanooga. The hotel is in a convenient location, easy access to the highway and close to downtown. You can not walk to the attractions like the Aquarium but it is a very short and easy drive. The room was clean and comfortable. The pool was nice - lots of children playing in the pool so it was fun - but it is a family hotel if you wanted a quite pool area this is not it. The breakfast was excellent - better than the average holiday in express. I would definitely stay here again when in Chattanooga.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joclyn F, Front Office Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review, August 8, 2013
Thanks so much for your comments regarding your stay. We take all comments and suggestions seriously. We are glad that you enjoyed your stay. We hope to see you again in the future. Please dont hesitate to contact the hotel if you need any assistance
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Georgia, United States
1 review
5 of 5 stars Reviewed July 24, 2013

We stayed here for 3 nights with a traveling youth baseball team.
The manager and attendants were very accommodating and kind.
The housekeeping staff was wonderful and helpful! The rooms are very nice and clean.
The breakfast was solid - kids loved the pancakes.
Location is very convenient, we walked to eat several times. A 15 minute walk, but very doable.

Only dissatisfaction is with the internet service. The wifi dropped us very frequently.

Thank you to the staff!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joclyn F, Front Office Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review, July 25, 2013
Thank you for comments regarding your stay. We are glad you enjoyed your stay and happy that all staff were able and willing to help you. We hope you choose to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena, Maryland
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 20, 2013

The staff was very friendly at this hotel. This was our first stay at a Holiday Inn Express. Aleisha from the Front Desk and Desiree the Breakfast Attendant were very helpful. Aleisha provided maps, directions, and suggestions for our outing. Desiree was responsive to needs/requests during the first day we had breakfast. The breakfast was great! The second day there weren't any bananas and when I asked, the male breakfast attendant stated that they were out. The room and facility was clean overall. I enjoyed the pictures on the walls of local attractions. The kids enjoyed the pool at the end of the day but the chlorine fumes were a bit strong for me.

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joclyn F, Front Office Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review, July 23, 2013
Thanks so much for your comments regarding your stay here with us. We hope you will come visit us again. We try to ensure that each guest has a wonderful experience when staying at our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express & Suites Chattanooga Downtown

Address: 440 W Martin Luther King Blvd, Chattanooga, TN 37402
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Chattanooga
#23 Business Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Chattanooga Downtown 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel and Suites in Chattanooga, Tennessee. Business and leisure travelers will appreciate Chattanooga, Tennessee hotel's newest downtown location with easy access to I-75, I-24 and US-27. We are within walking distance of the city center, and our Chattanooga hotel is near the University of Tennessee at Chattanooga. ... more   less 
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Also Known As:
Holiday Inn Express And Suites Chattanooga Downtown
Holiday Inn Express & Suites Chattanooga Downtown Hotel Chattanooga
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga

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