This hotel is very run down and dirty and no one seems to care. There is visible dirt and grime on the floors in the lobby and throughout the hotel. The carpet in the room where we stayed had not been vacuumed in the space between the bed and the walls in a very long time. The furniture, walls and floors are all dirty and worn. I tried to say something to the manager and clerk at the front desk when I checked out but they just sorta stared at me and said they would tell the owner - whatever that meant. The manager did become a bit defensive when I went to the stairs in front of him with a white napkin and rubbed dirt off of ledge and showed him. He told me they have a high satisfaction rating and I told him I was a aware of the ratings because that is how I based my decision on whether or not to stay there. I question the authenticity of the reviews that are out there. This was the second time we stayed at this hotel for one night passing through on the way to vacation in Florida. When we stayed there a year ago it was questionable, but we decided to give them another chance based on recent reviews. They also debited my charge card for the cost of the room, even though the room was prepaid through Priceline. We got the room for $90 and it was a rip-off. When I called from vacation to complain about the charge on my account, the same manager did not even ask my name, he just told me "it happens." A few days later, the charge showed that it had been reimbursed to my account - but it never should have been taken in the first place. The whole experience was a bit shady and I would not recommend this hotel to anyone. Last thing, there was a rotten apple in the bowl on the counter at breakfast. The entire breakfast area was dirty and the bagels and muffins were old and cold. There was absolutely no one monitoring the area. We bypassed it and wished that we had bypassed this hotel.
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- Also Known As:
- Sleep Inn Shallowford Hotel Chattanooga
- Sleep Inn Chattanooga
- Chattanooga Sleep Inn
- Shallowford Sleep Inn