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“The entire experience was a bit shady” 1 of 5 stars
Review of Sleep Inn Shallowford

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Sleep Inn Shallowford
2.0 of 5 Hotel   |   2351 Shallowford Village Drive, Chattanooga, TN 37421   |  
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Ranked #45 of 98 Hotels in Chattanooga
Detroit
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“The entire experience was a bit shady”
1 of 5 stars Reviewed April 8, 2013

This hotel is very run down and dirty and no one seems to care. There is visible dirt and grime on the floors in the lobby and throughout the hotel. The carpet in the room where we stayed had not been vacuumed in the space between the bed and the walls in a very long time. The furniture, walls and floors are all dirty and worn. I tried to say something to the manager and clerk at the front desk when I checked out but they just sorta stared at me and said they would tell the owner - whatever that meant. The manager did become a bit defensive when I went to the stairs in front of him with a white napkin and rubbed dirt off of ledge and showed him. He told me they have a high satisfaction rating and I told him I was a aware of the ratings because that is how I based my decision on whether or not to stay there. I question the authenticity of the reviews that are out there. This was the second time we stayed at this hotel for one night passing through on the way to vacation in Florida. When we stayed there a year ago it was questionable, but we decided to give them another chance based on recent reviews. They also debited my charge card for the cost of the room, even though the room was prepaid through Priceline. We got the room for $90 and it was a rip-off. When I called from vacation to complain about the charge on my account, the same manager did not even ask my name, he just told me "it happens." A few days later, the charge showed that it had been reimbursed to my account - but it never should have been taken in the first place. The whole experience was a bit shady and I would not recommend this hotel to anyone. Last thing, there was a rotten apple in the bowl on the counter at breakfast. The entire breakfast area was dirty and the bagels and muffins were old and cold. There was absolutely no one monitoring the area. We bypassed it and wished that we had bypassed this hotel.

Room Tip: Don't stay there until they get there act together.
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  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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92 reviews from our community

Traveler rating
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    26
    8
    6
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29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Wisconsin
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed April 6, 2013

We stayed at this hotel for 1 night while traveling from Wisconsin to Florida. The room and beds are very small so not ideal for more than 1 night for a family of 4 (with 2 teens). The room was clean and included basic amenities. The breakfast was poor with limited choices. I probably would select another hotel in the area before I would come back to the Sleep Inn.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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BRENTWOOD
Top Contributor
61 reviews 61 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 31, 2013

Make sure of the room you are getting when you make your reservation. We used Priceline and either we made a mistake or the system did. We were initially given a small room with one DOUBLE bed. I didn't know you could get those anymore! When we told the clerk this was unsatisfactory he was accommodating. He found a room with two queens with no uptick in costs. The problem: it was a smoking room. He said there was nothing else available. I don't know what criteria they use to determine availability, but the hotel was nearly empty. Febreeze and an open window helped. The hotel isn't all that great as far as the quality of the facilities, but it's OK if you get a good price--and the right room. Mattress was good; breakfast is mediocre.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Goodlettsville, Tennessee, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

I really enjoyed my stay at the Sleep Inn at the Mall in Chattanooga. The front desk clerk (Joe) was very friendly and very helpful with recommendations for dinner. The bed was great and room was clean. The large shower has really good water pressure. I will stay here again.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kissimmee, Florida
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 25, 2013

My family and I stayed at this property for one night. We tried very little of the hotel but we had a good night's sleep. The shower had a good pressure and the cleanliness of the room (as usual) was top notch. My wife and I love staying at Sleep Inn for the comfort the slimple approach to our stay and the cleanliness. I definetely recommend this property for a one night stay with your family. The front desk staff was helpful and helped me with information of the area.

Room Tip: Choose a room away from the main entrance. It gets a bit noisy in the morning.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 18, 2013 via mobile

This hotel has a great location close to the mall and within walking distance of several restaurants. The overall cleanliness of the hotel is poor. In the breakfast area there is black dirt visible on the tile and the restroom is the lobby is dirty. The bathroom in the room has a pocket door that does not close all the way, so there is no privacy when using the restroom. There is also black mildew growing around the shower door, which the manager said they are working on fixing. Although the hotel does have cable tv and HBO, most of the channels are analog and do not get good reception. The free continental breakfast is mediocre at best. When concerns were brought to the general manager's attention there was no attempt to fulfill the 100% customer satisfaction policy. I would not recommend this hotel.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
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Peoria, Il
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 17, 2013

We stayed here 01/04/2013 and really liked it! The service was friendly, the room (2 double beds) big and clean, and the shower (stall-no tub) was great. Breakfast was your typical hard boiled eggs, cereal, pastries, oatmeal, fruit, waffles, and sausage. Good enough for a quick bite before hitting the road. We traveled down from Illinois to Florida so this was a few miles out of the way for our trip but worth it. We would definitely stay here again, well worth the price.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sleep Inn Shallowford

Address: 2351 Shallowford Village Drive, Chattanooga, TN 37421
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #45 of 98 Hotels in Chattanooga
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn Shallowford 2*
Number of rooms: 57
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Also Known As:
Sleep Inn Shallowford Hotel Chattanooga
Sleep Inn Chattanooga
Chattanooga Sleep Inn
Shallowford Sleep Inn

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