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“You have to stay here when in Chattanooga” 5 of 5 stars
Review of Homewood Suites by Hilton Chattanooga/Hamilton Place

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Homewood Suites by Hilton Chattanooga/Hamilton Place
3.0 of 5 Hotel   |   2250 Center Street, Chattanooga, TN 37421   |  
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Ranked #43 of 98 Hotels in Chattanooga
Springfield, Tennessee
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“You have to stay here when in Chattanooga”
5 of 5 stars Reviewed September 13, 2013

I have read some of these reviews and do not understand the bad ones at all. I was there for 4 days with my daughter who traveled to Chattanooga on business. We had called for an early check in and when we got there our room was inspected and ready for us. Jeannette at the front desk is a true delight.
Our suite was very spacious and comfortable. I especially loved the full kitchen. The kitchen came in very handy. We were able to go shopping and have some fresh food in our room. the bed was so very comfortable and quiet. the pool area and patio are quiet and well maintained.
This hotel offers a hot and cold breakfast every morning and the hot food is different every day. the young man staffing the breakfast was very helpful and friendly. Every Monday to Thursday there is a meal in the dining area for the guests. How remarkable is that. The one night we chose that option we had a noodle lasagna, garlic bread and caesar salad. Delicious. It was an added bonus.
The entire staff was super friendly and helpful. It's a no brainer for us the next time we go to Chattanooga as to where to stay. Conveniently located, off the main road so it is quiet, and very inviting.. A great place to go when in Chattanooga.

Room Tip: We stayed on the third floor overlooking the pool. Since it was during the week, there was no one in...
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyOursler, General Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review, September 14, 2013
Dear Grannypl6-
Thank you for posting your review on Trip Advisor. It was a pleasure having the honor to serve you and your daughter during your stay with us. Thank you also for mentioning staff members who stood out during your stay.
Sally O, General Manager
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271 reviews from our community

Traveler rating
    108
    65
    33
    39
    26
See reviews for
129
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8
54
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
Thomasville, United States
1 review
5 of 5 stars Reviewed September 10, 2013

This was the first time my husband and I have ever stayed at a Homewood Suites and now it is our chosen hotel! We never want to stay at a different hotel again. It was clean, the staff were helpful, kind and generous. The room is spacious and perfect for a family of 3 or 4. Two adults; two kids. The room was clean, had a good view, and my son loved having giant Belgian Waffles every morning. As I said before Come Stay, You'll never want to leave!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyOursler, General Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review, September 14, 2013
Dear Lori E-
I was so glad to read the your posting to Trip Advisor regarding our hotel. I am so glad that we took such good care of you during your stay with us. I hope you continue to choose us on your trips to Chattanooga.
Sally O, General Manager
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Pearland, Texas
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 8, 2013

We only stayed one night. The staff members were very friendly. Our room was clean, very comfortable and quiet and we got a good night's rest until we received a wakeup call at 5:30 a.m. that we did not request nor want since we were planning to get about 2 or 3 more hours of sleep. I immediately called the front desk to let them know that we received a wakeup call that was probably meant for another room. When we checked out, they had credited back the charge for the room because of the inconvenience and their 100% satisfaction guarantee.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyOursler, General Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review, September 14, 2013
Dear Travelgal584-
Thank you for taking the time to post your review of our hotel. I was sorry to read that you had an issue with the room but that the staff handled the situation to your satisfaction.
If you return to the Chattanooga area I hope you will try us again.
Sally O, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grayson, United States
1 review
5 of 5 stars Reviewed September 6, 2013

Front desk clerk Ervin had everyone smiling in the lobby with his great service and conversation. Everything was clean and fresh in our room. And the bed was so comfortable. We'll definitely be back for another stay soon.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyOursler, General Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review, September 14, 2013
Dear Carmen A-
Thank you for taking the time to review the Homewood Suites Chattanooga. I love to read when one of our associates gets mentioned on doing a great job.
Thank you again-
Sally O, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumming, Ga, United States
1 review
5 of 5 stars Reviewed September 5, 2013

Hotel was perfect for our family's end of Summer trip. A bit far away from the touristy downtown area, but very nice and quiet. The chairs in the kitchen area could use replacing or recovering. Bed's were comfortable and the two televisions were a lifesaver. Breakfast was above average for this type of hotel. They could have used more seating in the breakfast area. Had to wait for a table both days.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyOursler, General Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review, September 14, 2013
Dear Susan C-
Thank you for taking the time to post about the Homewood Suites Chattanooga. Good news is we should have new chairs in the guest suites in October. Thanks for the tip regarding the seating for breakfast.
Sally O- General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marco Island, Florida, United States
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 5, 2013

out of date and needs to be cleaned up !! other than that ,, quiet room ,, A/C worked great ,, tv worked ,,let the shower run for 3-5 mins. before getting in for hot water lovers only !!,,,there were strange locked doors in our bathroom and hallway ,,whats that all about ??? i could not figure out how to get the fire place running ..tryed to ring front desk,, but it just rang and rang ,, saw him in the hallway looking for the 1 of 2 baggage carts this suites only had ,, but a very nice guy ... all in all my suggestion is to stay if you have too ..

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyOursler, General Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review, September 14, 2013
Dear Stefan V-
Thank you for taking the time to post on Trip Advisor regarding your recent stay at the Homewood Suites. I am sorry you had a problem with lighting the fireplace; gives us a heads up with making sure that they are all in working order for the upcoming cool months.
Thank you. Sally O, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 5, 2013 via mobile

While the customer service I experienced here was wonderful, when I finally got to my room, there were spiders all over the lamps, and dead ones on the floor. I went to the front desk and was switched rooms, and then the second room had a beetle and/or cockroach of some sort scurrying across the floor. The lamps had standing dust on them. The track for the closet had all sorts of crumbs. The sheets looked like someone had slept in them. The room is very outdated.

Service was great in the evening when we checked in, but that is not enough for me to ever return to this place.

Not a good representation of a Hilton hotel.

  • Stayed September 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyOursler, General Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review, September 6, 2013
Dear Smittie684
I want to apologize for the unfortunate experience that you had during your recent stay at our hotel. Please know that the health and safety of our guests is of the utmost importance and we work closely with a professional pest control company to address and rectify any pest situation that might occur. We have reviewed your comments with our staff and assure you we have addressed the situation accordingly. We hope you will give us another chance to show you the quality service and accommodations you deserve should you return to our area in the future. If we may be of any additional assistance, please do not hesitate to contact our offices directly.
Sally O- General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Chattanooga/Hamilton Place

Address: 2250 Center Street, Chattanooga, TN 37421
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#22 Business Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Chattanooga/Hamilton Place 3*
Number of rooms: 76
Official Description (provided by the hotel):
The award-winning Homewood Suites by Hilton® Chattanooga-Hamilton Place hotel is a luxurious resource for visitors to Chattanooga, Tennessee, whether they are traveling for business, pleasure or an extended stay. Located approximately ten miles from downtown Chattanooga, guests won't find themselves short of entertainment. ... more   less 
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Also Known As:
Homewood Suites By Hilton Chattanooga/Hamilton Place Hotel Chattanooga
Homewood Suites Chattanooga
Hilton Chattanooga
Homewood Chattanooga
Chattanooga Homewood Suites
Chattanooga Hilton

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