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“Easy access; great staff” 4 of 5 stars
Review of Homewood Suites by Hilton Chattanooga/Hamilton Place

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Homewood Suites by Hilton Chattanooga/Hamilton Place
3.0 of 5 Hotel   |   2250 Center Street, Chattanooga, TN 37421   |  
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Ranked #40 of 98 Hotels in Chattanooga
Chattanooga, United States
1 review
“Easy access; great staff”
4 of 5 stars Reviewed June 20, 2013

Homewood is convenient to interstate and the airport, but also the main thoroughfares that get a person from that area to downtown and attractions. About a 20 minute drive, but Chattanooga is a nice place to see! Bed is comfortable, suite is laid out very efficiently, and pull out sofa allows two children separate quarters from parents. Kitchen is well equipped for snacks and light meals. Everything worked, including wi-fi and TVs. Great family value, even if you're there on business. One chair needed recovering, but otherwise, B+ facility, A+ staff.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyOursler, General Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review, June 28, 2013
Dear Ellen H
Thanks for taking the time to post about our hotel on Trip Advisor. I love to see the positive things you said about our hotel.

Sally Oursler, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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266 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
Lawrenceville, Georgia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 17, 2013

We loved this facility and everything was first rate with the exception of the computer chair which had torn fabric and really looked awful. Somehow that one chair made the whole place seem cheesy, Seems like they could replace it!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyOursler, General Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review, June 28, 2013
Dear Black Cows-
Thanks for the comments regarding the hotel. We are in the process of replacing those chairs. Hopefully when you return they will be brand new!
Sally Oursler, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
56 reviews 56 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed June 13, 2013 via mobile

We are HHonors members and stay all over the country at Hilton brands. This Homewood was rather substandard.
Mainly, the suite was very dirty, the kitchen in particular. Dishes in the cupboards were full of food, the dining table had food particles on top and was sticky, the entire restroom smelled like urine, and the extra blanket that was bagged in the closet was obviously used.
Secondly, when we rented the suite, we were not informed that the hot tub has been filled in with concrete! We had plans to walk all through Chattanooga all day then relax the night away.
Third, the breakfast and dinner selections are small, with only one nonalcoholic beverage in the evening and one juice in the morning. Granted, the meals are free, we have had much nicer experiences at other Homewoods.
With that being said, the manager was very accommodating.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyOursler, General Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review, June 28, 2013
Dear transplantedcajuns ,
Thanks for posting on Trip Advisor. I was sorry you had an issue with your room. I am sorry that I did not have a chance to talk to you about any issues that you encountered in person.
Sally Oursler, General Manager
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Harrisonburg, Virginia
Top Contributor
87 reviews 87 reviews
37 hotel reviews
Reviews in 50 cities Reviews in 50 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 13, 2013

In Chattanooga for a business trip and chose the Homewood Suites. Staff was terrifically friendly and genuine. Izii and Nicky were funny and helpful in all aspects of my stay. Food was delicious and my room was very clean and maintained. The hotel location is tucked away from traffic noise, but extremely close to Interstate and mall location. Lots of restaurants to choose from in the immediate vicinity. Definitely would stay again. ESPECIALLY if I'm there for the Bessie Smith Strut!

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyOursler, General Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review, June 28, 2013
Dear Thomas M-
I'm glad to read that you had a great stay with us. Thanks for the wonder words about Nikki and Izii! Hope you choose us again next year!
Sally Oursler, General Manager
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Wellington, United States
1 review
4 of 5 stars Reviewed June 12, 2013

Great place to stay when in town for the CMA Music Fest. Perfect location and the kitchen is a money saver! The place is walking distance to Downtown and LP Field. Could not find a better location. It's a bit expensive but you make up for it with the ability to cook your own meals and the huge fridge. Check it out if your in town for the Festival.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyOursler, General Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review, June 28, 2013
Thanks for the nice words about the Homewood Suites. Hope you have the opportunity to stay again.
Sally O, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, Alabama
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed June 4, 2013

I am a HHonors member and have stayed in several Hilton properties (ie. - Double Tree downtown, Hampton near downtown, etc.) when visiting the Chattanooga area. In our prior stays, we have been pleased. For this trip, we booked a one night stay at this hotel (Homewood Suites) due to needing the extra space for family and since none of our "usual" hotels were available. The rate for the room was rather high ($150+) so I was expecting a nice "suite" hotel. I was very disappointed.

Overall, the hotel looks okay from the outside (located in a very busy area near Hamilton Place mall), however, the inside of the hotel (except for the lobby area) is in need of a major updating and facelift. For example, don't bother packing your swimsuit; the very small pool area is a joke. The pool is only 30' X 30' (app.) and while the hotel web site shows a nice whirlpool, it has recently been filled in with concrete (see photos) and is no longer available.

As far as the room, the furniture in the room looked worn and outdated. The only two chairs (for the table area) were torn and uncomfortable (see photos). The applicances were also old (ie. - the refrigerator/freezer did not have an ice maker and since the general ice maker on the second floor was out of order, this meant a trip down to the first floor for ice).

I will state that the staff was friendly. However, the morning breakfast was only "so-so." The selection of yogurt was non-existent and they were constantly running out of coffee (twice) and had to be asked to refill the container. In short, we've had a lot better breakfasts at Hampton Inn properties.

In summary, I would strongly recommend that you take your money elsewhere and rent another property. This hotel was not worth the money and I definitely will not be staying here again.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyOursler, General Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review, June 12, 2013
Thank you for staying with us. First of all, thank you for your review of your past stay at our hotel. I understand that you found our hotel to be somewhat dated and in need of some renovations. We are in the process of replacing the chairs that were in your suite. I do appreciate your candor; we look for reviews to provide insight into our hotel and our guest rooms’ appearance. I welcome any additional comments or suggestions you would like to share.

Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! I hope you will give us the opportunity to show what a great place we are to day.

Sally Oursler, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, NC
Top Contributor
133 reviews 133 reviews
26 hotel reviews
Reviews in 58 cities Reviews in 58 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed May 28, 2013

We stayed one night in a room with a fireplace only to discover that the fireplace didnt work and the maintenance couldnt fix it. Furthermore, no other rooms were available for us to move into. Additionally, there were significant tears to the office chair and the plastic couch looked quite cheap. Unfortunately, management was not on the property during our stay. On the plus side, the bedroom was nice and the breakfast was very good.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyOursler, General Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review, June 12, 2013
Dear S M-
Thank you for taking the time to post on Trip Advisor. I was sorry to read that you had an issue with lighting the fireplace. We do our best to maintain these. Unfortunately the starter went out in your suite. As for the living room furniture not up to par. We are in the process of replacing the dining room/desk chairs in all of our suites. I hope you will visit us again on your next visit to Chattanooga.

Sally Oursler, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Chattanooga/Hamilton Place

Address: 2250 Center Street, Chattanooga, TN 37421
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#20 Business Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Chattanooga/Hamilton Place 3*
Number of rooms: 76
Official Description (provided by the hotel):
The award-winning Homewood Suites by Hilton® Chattanooga-Hamilton Place hotel is a luxurious resource for visitors to Chattanooga, Tennessee, whether they are traveling for business, pleasure or an extended stay. Located approximately ten miles from downtown Chattanooga, guests won't find themselves short of entertainment. ... more   less 
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Also Known As:
Homewood Suites By Hilton Chattanooga/Hamilton Place Hotel Chattanooga
Homewood Suites Chattanooga
Hilton Chattanooga
Homewood Chattanooga
Chattanooga Homewood Suites
Chattanooga Hilton

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