Pros:
Very friendly and accomodating staff
Good rates
Comfortable bed
Heated indoor pool


Cons:
In need of renovations: wallpaper peeling, etc.
No hot tub
Housekeeping wasn't very good- some garbage in the trash can from previous guest.

You get what you pay for with this one... we only needed a place to crash with the kiddos, we got just that.

Skip this hotel until MAJOR renovations and upgrades are done. We arrived at the hotel and we were greeted by an empty desk. A "Will return soon" or "Be right back" sign was NOT posted and no where to be found. We waited nearly 15 minutes to no avail. We contacted the corporate reservations center. They contacted the hotel. Of course, by this time, someone was at the desk and answered the phone. We returned to the property where we received no welcome whatsoever. We were made to pay upfront which no one in the party has ever had to do. We received our keys although we really did not want to. All of the hotels were booked due to a regional convention. Upon entering the hallway, we were met with a foul, stale odor. When we thought it could get no worse, we opened the door to our room. The entire room smelled like urine. I have NEVER had such an experience! We immediately requested a refund. The hotels in the area (outside of downtown vicinity) are in desperate need of upgrades and renovations. Luckily, a room was available at the Hampton Inn which is across the street from Comfort Suites.

Cons:
* Hallways REALLY hot, even in March
* Our fridge didn't work and the man at the desk acted like we were stupid....... asked at first if we had turned it on??? Then when we indicated that we had, in fact, turned it on and additionally we had checked to see if it was plugged in.... he said he'd take care of it. We went to eat and came back.... he said he "fixed it"....... "by turning it on" .... :o( So we went upstairs and it was NOT, in fact, working!!! We complained again and he said nothing could be done until the next day..... So we went out that next morning and came back a bit before lunch and inquired if it had been taken care of? "Not yet" It DID eventually get taken care of, but it was irksome!!!
* Rather noisy, but we had an ocean sound machine to take care of that....
* The area LOOKED unsafe and we almost didn't stay once we saw that.... however, we had no troubles during our entire stay! (that may be a pro???)
* No 24 hour coffee supply........ which was only a problem for my husband...
* Itty bitty breakfast space to eat in...... which ended up okay as my hubby and son brought breakfast up to the room for me after the first day!

Pros:

* The room was large, bright and clean.
* Air conditioner worked really well.
* The breakfast was a hit with my teen son who loved the wafflemaker.... and there was enough variety that everyone was happy.
* In the evenings the pool was full of people having a blast... good if you have little kids!
* We had the best maid ever.... Trecia. (I'd ask for a room assigned to her.....)
* If you had somewhere to go, they printed you out custom directions to that location and back to the hotel.
* We loved the beds. They were VERY comfortable and we slept soundly.
* The hotel is actually centrally located to everything.... you can't walk to any of it, but it is easy to get anywhere.
* Plenty of shampoo, conditioner, soap etc. supplied, and the towels were folded in a fancy fan shape.
* The drawers were completely clean inside, (I checked with a Lysol wipe) and I put my clothing in there with no qualms.


* Best Pro of all: No pets allowed.... so the carpet was exceptionally clean and I had no problems walking around in my socks, which remained white!!!

I was a bit concerned about reviews as several said that it was not in a very good neighbourhood. It is directly on an interstate exit and the area is fine, but indeed there is nowhere to walk from the hotel.

Reviewers complained about the maze of one-way streets, and it is a bit tricky the first couple of times in, but soon you just realize that you need to go one block further away to get headed the direction you wish. It's no big deal.


The hotel is very conveniently located within 5 minutes of downtown, Chattanooga Choo Choo, Aquarium, Incline Railway, Ruby Falls, and the road up Lookout Mountain to Rock City.

Our room had a king size bed and a jacuzzi which was deep, fast filling with powerful jets right in the bedroom. The place was clean and bright and very good value for the money.

The indoor pool was clean and warm and there were towels placed on all the chairs in the area. It should be noted that there is no hot tub in the pool area.

Staff was friendly and helpful and the breakfast was typical Comfort Suites with fruit, waffle maker, hardboiled eggs and different strengths of coffee.

Chattanooga has lots to see and do and this was a very good location.