I would have given this hotel an "Excellent" overall rating, save for the complaint herein. First, let's start with the positives...it is a beautiful hotel. There is a huge, tropical-looking atrium that can be seen from many of the rooms as you step out the door. There is a neat glass elevator that gives good views of the atrium. Most of the time, you can get a good deal. The breakfast has to be purchased, but it is very good and included right in the middle of everything. VERY SCENIC! There is a bar, pool tables, library, etc. for entertainment. One time, I was very unimpressed. We had our reservation for months, and we were running very late. We called to confirm our room a few hours ahead of time and let them know we would be late because of a wreck on the interstate. When we got there, they told us that the guest who had the room the night before would not leave!!! That was a first for me...I have never heard of such. I wondered why he was not kicked out!! Regardless, we were sent to a nearby Holiday Inn, which wasn't nearly as nice and scenic. We were not happy. The thing that bothered me most is that I wrote a letter of complaint to the manager, and he or she never contacted me. Overall, I like the hotel.
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- Also Known As:
- Hilton Suites Brentwood Hotel Brentwood
- Hilton Hotel Brentwood
- Hilton Brentwood
- Brentwood Hilton