My wife and I had been to the Amerigo in Nashville's Midtown section and had an impressive outing there a couple of years ago. This time, we chose the Amerigo in Brentwood to "change it up," if you will.
The occasion? To celebrate our and our two adult childrens' birthdays. Since it was special for us, we wanted to make sure that we did it right.
Reservations were very easy on Amerigo's website, although I don't think the restaurant needed to include the word "free" for our benefit. Does anyone "pay" to make ANY reservation?
So, it was setttled, dinner for the four of us at 7pm.
We arrived at 6:45 and I somewhat confused the host when I said, "Dinner reservation for 7." He mistook that for seven people, not the time. I can understand the misunderstanding and I should have been a little more specific.
We were immediately ushered to our table, in a decent, somewhat central location of the room and moments later our waitress arrived.
She was very pleasant and very eager to please, but we sensed that she was rather new to her position. As she took our drink order, she appeared nervous and not up to speed on her wine selections and hastily asked if we'd like the one that she mentioned?
The waitress returned with our drinks and then brought some bread and saucers of dipping oil. As she juggled the dishes, some of the oil spilled onto the table and she quickly wiped it up. By now, our waitress looked as if she wanted to be elsewhere.
All of a sudden, and to our surprise, staff members brought the meals much sooner than expected. And we had no complaints. The food was appealing, hot and delicious.
Now for dessert.
We purposely waited to see what the waitress would do because when we made our reservations, we included our desire to have a small cake to celebrate our four birthdays.
But, instead, the waitress brought dessert menus.
I held my tongue, but when she returned, I asked if she'd be bringing something out for us? It was a deer-in-the-headlights moment again for her as she quickly scooted off, only to return minutes later to tell us that they don't have cake, but could give us tiramisu. Sure, we said. But Amerigo has a comments section on its on-line reservation site and it seems to us that someone should have/could have emailed/phoned to tell us. Call it a lack of attention to detail.
Good food, decent atmosphere, but an inexperienced waitress. And management needs to talk about the mistakes and correct them and know that it's unfair to take a new employee and put him or her out there before they're really ready.
Our night wasn't ruined, but it was far from what we had anticipated.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.