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“Clean, quality hotel” 4 of 5 stars
Review of Courtyard by Marriott Nashville Brentwood

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Courtyard by Marriott Nashville Brentwood
3.0 of 5 Hotel   |   103 East Park Drive, Brentwood, TN 37027   |  
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Ranked #10 of 19 Hotels in Brentwood
Tampa, FL
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Clean, quality hotel”
4 of 5 stars Reviewed 3 weeks ago

Came to this hotel for a business trip for 2 days. The hotel staff was really friendly and helpful. The breakfast at the bistro was really good and the over feel of the lobby was great. The room was good, but could use a refresh. Room seemed a little dated, but very clean and comfortable.

Stayed March 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher M, Manager at Courtyard by Marriott Nashville Brentwood, responded to this review, 3 weeks ago
Dear AceFL,


Thank you for taking the time to complete a review in regards to your recent stay at the Courtyard Nashville Brentwood.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Brentwood.

Sincerely,
CHRISTOPHER MOODY
Assistant General Manager
Courtyard by Marriott Brentwood
christopher.j.moody@marriott.com
615-493-7282
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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65 reviews from our community

Traveler rating
    31
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    13
    4
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Cincinnati, Ohio
1 review
2 of 5 stars Reviewed 4 weeks ago

We were checked in, directed on where to park for our handicapped accessible room. My husband is in a power chair, I got him and our bags to the door of the hotel and our keys did not work. Walked ALL the way back to the front door, as it would be difficult to repack car and get husband back in the van, and requested the keys be activated. This was completed without an apology from the woman at the desk, who was the one who inconvenienced me. Then walked back and entered the room.
Room is extremely cramped. The bed is situated on the wall 90 degrees from the dresser /TV area, which also makes TV viewing uncomfortable from the bed. There is very little room to turn maneuver a power chair. We had the staff remove the coffee table which helped marginally. It appears this was a room for the able bodied, and they decided to call it an accessible room by adding a single grab bar near the tub shower.
Also on request you can get a small shower chair, but as this is a tub shower getting into this shower chair is impossible--it does not extend over the lip of the tub. And I am incredulous that there are no grab bars around the toilet.
We did discuss this with another front desk staff to see if there was another layout or another type of accessible room. They informed us they are al the same. I find it difficult to believe, as I had the impression that the Marriott did a better job of accommodating the different-abled traveler. Less likely to use Marriott in the future as this issue matters to us.

  • Stayed March 2015, traveled with family
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher M, Manager at Courtyard by Marriott Nashville Brentwood, responded to this review, 4 weeks ago
Dear Trix2138,

I would like to formally apologize on behalf of the Courtyard by Marriott Brentwood that you had this experience. Everything we do is aimed at providing you with the best possible customer service experience and it is apparent from your comments that we fell short of delivering theat type of service. Please rest assured that your comments have been shared with members of our team to ensure that this does not reoccur again in the future. I hope that the next time that you travel to Brentwood that you will give us a second chance.

Thank you,
Christopher Moody
Assistant General Manager
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Top Contributor
75 reviews 75 reviews
25 hotel reviews
Reviews in 46 cities Reviews in 46 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 3, 2015

Checked in for a one night stay. The gentleman at the front desk was friendly, very efficient and did a great job letting me know about the food and drink options in the bistro, the work out facilities and answered all my questions.
The room was clean and larger than most standard rooms.
The bistro offers light food and cocktails during the day/ evening. At breakfast they offer Starbucks coffee and several food options. The employees were very friendly and provided great service.
The hotel is located in a nice area and is easy to get to.

Stayed March 2015, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher M, Manager at Courtyard by Marriott Nashville Brentwood, responded to this review, March 8, 2015
Dear Guest,
Thank you for your comments about the Courtyard by Marriott Nashville Brentwood. We are very happy to hear that you have enjoyed your stay and hope that you will come back and visit us again the next time you travel to the Brentwood area. Have a great week!
Sincerely,
Christopher Moody
AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Girardeau, Missouri
1 review
5 of 5 stars Reviewed February 12, 2015

Our family of 8 siblings, spouses, children, and grandchildren (30+) stayed at this Marriott during a family reunion. It was wonderful. The rooms were large and quiet. The beds were comfortable. The staff was remarkably helpful, cheerful, and friendly. There were large areas where we could gather and visit. If you want a pleasant hotel for your business partner to stay in, or to conduct some sort of meeting, this is the hotel for you. If you want a great place to stay, this is the hotel for you!

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bjorn K, Manager at Courtyard by Marriott Nashville Brentwood, responded to this review, February 13, 2015
Dear Kathleen,

It was our pleasure have your wonderful family at our hotel. Should you ever need a hotel in Brentwood we hope that we are always your first choice. Thank you for all your kind comments and we hope to see you again soon.

Bjorn
Operations Manager
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Ellsinore, Missouri
1 review
5 of 5 stars Reviewed February 11, 2015

I really enjoyed my stay. The rooms were quiet and restful at night. The service was great. The staff were always polite and willing to go beyond what might be expected. We received extra blankets quickly and with a smile, and anything else we requested. I felt they honestly wanted me to be comfortable and happy with their service.

I was part of a large family group (30+) and we found the facility had various areas which allowed us to gather and visit with each other. Again the staff made this easy and comfortable for us.

I will choose this hotel for future trips.

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bjorn K, Manager at Courtyard by Marriott Nashville Brentwood, responded to this review, February 13, 2015
Dear Barbara,

Thank you for taking the time to leave these kind words in a Trip Advisor review. It is this positive feedback that motivates me and the team here and the Courtyard Brentwood to continue to deliver excellent service. We hope that you will come and see us again in the near future.

Bjorn
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henderson, Nevada
1 review
5 of 5 stars Reviewed February 11, 2015

On a weekend at the end of January 2015, my family of 8 siblings and various assorted spouses and children and children of children gathered here at the Courtyard by Marriott Nashville Brentwood, Tennessee. It was so wonderful to be able to stay all in the same building and get together in the lobby/bar/lounge area where we could visit, laugh and reconnect with each other. The staff for our entire visit were friendly, helpful and willing to go above and beyond to meet our needs. We had a conference room one evening for a pizza feast that was a lot of fun. Our rooms were clean, very quiet, and the beds were comfortable. There is a nice workout room, and an outdoor pool. I would highly recommend this hotel as a place to stay when you come to town. I would do so again.

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bjorn K, Manager at Courtyard by Marriott Nashville Brentwood, responded to this review, February 13, 2015
Dear Moira,

I am so glad we were able to accomidate your family and meet your expectations during your stay with us. Thank you for all your kind words and hope to see you again in the near future.

Bjorn
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morganton, North Carolina
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 9, 2015

I was happy with this hotel--internet signal was steady, room was clean, and the people were very nice. The bistro/Starbucks area is cute, and the breakfast was good.

As some others mention, the walls are *very* thin. And if they put you next to one of the entrances, ask to move (especially if you're a light sleeper).

Room Tip: Definitely move if they have you near one of the entrances.
See more room tips
  • Stayed February 2015, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher M, Manager at Courtyard by Marriott Nashville Brentwood, responded to this review, February 11, 2015
Dear Valued Guest,
Thank you for taking the time to share your experience with our hotel. We are delighted that our staff delivered the same great service that we strive to deliver every day. We were glad to hear you enjoyed the Starbuck's coffee and food in our Bistro. Please come visit us again the next ime you travel to the Brentwood area.
Sincerely,

Christopher Moody
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Nashville Brentwood

Address: 103 East Park Drive, Brentwood, TN 37027
Location: United States > Tennessee > Brentwood
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 19 Hotels in Brentwood
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Nashville Brentwood 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Courtyard By Marriott Nashville Brentwood Hotel Brentwood
Courtyard Brentwood
Brentwood Marriott
Brentwood Courtyard

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