Sometimes my favorite hotel is booked up and I explore other options when I visit the home office on business a couple times a month. I was hoping with the Marriott rewards program I prefer that this Courtyard would be my new hotel. The breakfast was not included in the price, but the company pays so that's not a deal-breaker, but it was a bit more expensive than my favorite that has a wonderful breakfast bar included.
The room was fine, but nothing special. I stayed in a room facing the parking lot and I'd recommend an interior one instead.
What made this hotel average was the service. There were two employees at podiums upon check-in and I had to wait 5 minutes to be served. One employee was checking in while the other attended to some other business on the computer. Shouldn't a guest come first? The focus of the employees here is not the hospitality I'm used to when I stay at a Marriott.
In the morning there were only two employees taking care of the breakfast rush so service was again slow. The employee helping me did apologize for the wait, explained the staffing was poor and was polite, but I experienced enough of a trend on my first visit to stay elsewhere and let my coworkers know it's not a first choice for our travel.
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- Also Known As:
- Courtyard By Marriott Nashville Brentwood Hotel Brentwood
- Courtyard Brentwood
- Brentwood Marriott
- Brentwood Courtyard