Stayed here on our way back to Birmingham from a long trip back from Missouri. Had stayed at this location several years ago and felt comfortable in choice of location. Walked in at 10:30 pm without a reservation and desk clerk named Lindsey was sitting on the floor behind the desk and was on her cell phone. Obviously disappointed that I had interrupted her personal conversation. Continued to talk for a few more seconds than finally hung up. Her phone rang twice more while checking me in. Even though I am a platinum member was very slow in checking me in. Told her I did not have my number with me and she acted like it was a chore to have to look it up. Went back to the car and got my phone which has my number on the HI app so she would not have to over work herself. Even though she was having problems checking me in, the other employee who was sitting Around the corner, never came out until Lindsey was lost in the check in process. Finally after the second girl finally figured out that she was trying to do my room as a direct bill even though I had given her a credit card. The second girl was very unkept. They gave me a rate of 114 with my AAA but the sheet they had me sign said 119 which I had to bring to their attention. Room was strange and interior was painful to look at. The living room area carpet was dirty and the coach looked like it had been in a frat house. Bed was comfortable and breakfast was decent. Won't stay here again.
- Official Description (provided by the hotel):
- The newest addition to the Heart of Nashville/Brentwood, is the Holiday Inn Express Hotel & Suites Nashville-Brentwood, Cool Springs area, Tennessee! We are conveniently Located to I-65 at Exit 74A, just a short drive to Downtown Nashville, Tennessee. With our World Class Service and many Brentwood Businesses, Restaurants and Attractions within walking distance or minutes from our front door, you’ll discover why our guests have selected us as their Preferred Hotel in Nashville! ... more less
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