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“A Good Weekend Experience” 3 of 5 stars
Review of Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area

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Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area
2.0 of 5 Hotel   |   5566 Franklin Pike Circle, Brentwood, TN 37027   |  
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Ranked #13 of 19 Hotels in Brentwood
Louisville, Kentucky
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
62 helpful votes 62 helpful votes
“A Good Weekend Experience”
3 of 5 stars Reviewed October 3, 2012

This is another above average Holiday Inn Express and Suites. Located conveniently close to I-65, it appeared clean, well-run, and very comfortable. We stayed in #121.

The room looked fresh and inviting, and the mattresses were soft and comfortable. We stayed in a handicapped accessible room, which was somewhat confined. This would have been a difficult room to maneuver for a person in a wheel chair. However, with a walker, it was OK, even though a bit cramped. The bathroom was very small compared to other HIE handicapped rooms.

The breakfast was adequate and provided a limited variety of breakfast items. I would have like to have seen scrambled eggs, bacon, or sausage. The biscuits were obviously pre cooked and hard to eat.

As a gold card customer, I requested a 2pm checkout. Unfotunately, the housekeeping staff was not notified and there was constant knocking on the door as we relaxed in the room.

However, the beds were comfortable, and HIE have upgraded the quality of their sheets, also.

There are other hotel/motels in the area, and all are conveniently located to the interstate. However, this property just reminds us of the consistent quality the HIE brand hopes for.

Room Tip: Rooms on the first floor are quieter and have their own private entrance at the back of the hotel.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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116 reviews from our community

Traveler rating
    46
    32
    19
    13
    6
See reviews for
39
11
6
39
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Dunedin, Florida
Top Contributor
184 reviews 184 reviews
38 hotel reviews
Reviews in 73 cities Reviews in 73 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed September 20, 2012

My wife and I stayed here overnight during a trip. The hotel is close to I-65, but requires you to cross over two busy lanes of traffic to make a left turn shortly after exiting the interstate. The hotel is clean and has an attractive common area, including a small seating area on the first floor with a TV. The seating area, on the second floor, for the morning buffet appeared to be large enough, but was very crowded during the peak time. The morning buffet was just OK with the usual delicious warm cinnamon rolls. The lady helping with the buffet was very friendly and helpful. The room itself was of sufficient size, but I was disappointed that the hotel had no king beds. The double queen beds were comfortable. There was no refrigerator in the room even though there was obviously a space for it in the dresser/cabinet. There also was no safe in the room. We had a good nights sleep, although the halls were a little noisy with banging doors and an ice machine. The bathroom was clean, but it did not have an exhaust fan and hence the wallpaper was curling along the edge of the tub. The shower head was high on the wall and it had an adequate spray to take a nice shower. The parking lot was a little small and very crowded due to construction materials for some rennovation work that was going on.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area, responded to this review, October 7, 2012
Dear Illinois_John,

Thank you for your detailed review regarding your experience. I am glad you mentioned our friendly hotel staff, convenient location and enjoyed your breakfast buffet. I am disappointed that we did not meet your expectations on this occasion, my apologies for any inconvenience or discomfort regarding the bed size, noise and amenities. We truly value comments may it be positive or negative as this gives us the opportunity of improving what we can offer to improve your stay.

We appreciate your valuable feedback. This helps in becoming a better hotel.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 28, 2012

I booked the room for last weekend based on feedback from this website. I should have expected problems when I called the hotel directly, commented on the positive feedback from this website and received a mischievous giggle. Upon arrival to our room, we were greeted with a loud humming noise (possibly a generator or ac unit) coming from the roof above. Thank goodness the noise was less intrusive in the bedroom area of the suite. Saturday was when we were greeted by a multitude of inconveniences. No fruit was available @ breakfast. While blow drying my hair, the dryer would never stay on for more than a few minutes. I went to call the front desk and the phone would not work. I discovered later in the afternoon that the phone had been unplugged. I asked an employee in the hallway to contact the front desk about the blow dryer. After about 15 minutes I did have two employees come up to the room with another dryer. They wanted to install the wall unit right then and there while I was half dressed. I asked that they attend to that after our departure as I was in a hurry. By noon we still had not received maid service, so I asked for additional towels in lieu of service and was told they ran out. We left for the afternoon and our room had been attended to by the time we returned later that evening. That is when we discovered that neither remote would work. We tried aiming them at the tv’s as well as the unit sitting beside the tv’s with no luck. My husband went to the front desk to ask for batteries just in case that was the problem. He was told to come back at 11 p.m. as the front desk employee on duty at 9 p.m. did not have access to the batteries. The room left a lot to be desired. The toilet had not been cleaned in quite some time and the room was overall dingy. I did notice the rumble of the train, but thanks to the noise coming from the roof it was barely noticeable. On the morning of check out I asked the front desk employee to cancel our future reservation for the end of September. I did not get a “thank you for staying with us”, “why are you canceling your next visit?”, “was there anything we could have done to make you stay more pleasant?”…nothing…but a blank stare. I finally asked the employee if she cared why I was canceling and received a half-hearted response. She could care less and that is why we will be staying nearby at the Four Points Sheraton at the end of September. Having a child attending college, the Target next door was convenient. Even though the Sheraton does not offer breakfast, the rate is the same and I would rather visit the nearby Waffle House or Panera Bread compared to the breakfast choices we received at the Holiday Inn Express. Clearly, the reviews on this website are not entirely written by travelers…or by travelers with very low expectations. Cleanliness, friendly employees and a good value are of interest to me and this location was far from meeting those standards.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area, responded to this review, September 13, 2012
Dear C0lleenC,

Thank you for taking the time to write a review of our property. I am pleased that you found our location commendable. I want to assure you that we work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. Please accept my sincerest apology for falling short of your expectations on this day, especially with the room accommodations you received and for any inconvenience the staff may have caused.

We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. Again, I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 28, 2012

I booked the room for last weekend based on feedback from this website. I should have expected problems when I called the hotel directly, commented on the positive feedback from this website and received a mischievous giggle. Upon arrival to our room, we were greeted with a loud humming noise (possibly a generator or ac unit) coming from the roof above. Thank goodness the noise was less intrusive in the bedroom area of the suite. Saturday was when we were greeted by a multitude of inconveniences. No fruit was available @ breakfast. While blow drying my hair, the dryer would never stay on for more than a few minutes. I went to call the front desk and the phone would not work. I discovered later in the afternoon that the phone had been unplugged. I asked an employee in the hallway to contact the front desk about the blow dryer. After about 15 minutes I did have two employees come up to the room with another dryer. They wanted to install the wall unit right then and there while I was half dressed. I asked that they attend to that after our departure as I was in a hurry. By noon we still had not received maid service, so I asked for additional towels in lieu of service and was told they ran out. We left for the afternoon and our room had been attended to by the time we returned later that evening. That is when we discovered that neither remote would work. We tried aiming them at the tv’s as well as the unit sitting beside the tv’s with no luck. My husband went to the front desk to ask for batteries just in case that was the problem. He was told to come back at 11 p.m. as the front desk employee on duty at 9 p.m. did not have access to the batteries. The room left a lot to be desired. The toilet had not been cleaned in quite some time and the room was overall dingy. I did notice the rumble of the train, but thanks to the noise coming from the roof it was barely noticeable. On the morning of check out I asked the front desk employee to cancel our future reservation for the end of September. I did not get a “thank you for staying with us”, “why are you canceling your next visit?”, “was there anything we could have done to make you stay more pleasant?”…nothing…but a blank stare. I finally asked the employee if she cared why I was canceling and received a half-hearted response. She could care less and that is why we will be staying nearby at the Four Points Sheraton at the end of September. Having a child attending college, the Target next door was convenient. Even though the Sheraton does not offer breakfast, the rate is the same and I would rather visit the nearby Waffle House or Panera Bread compared to the breakfast choices we received at the Holiday Inn Express. Clearly, the reviews on this website are not entirely written by travelers…or by travelers with very low expectations. Cleanliness, friendly employees and a good value are of interest to me and this location was far from meeting those standards.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelso, Missouri
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 16, 2012

The room was OK but not the best. We were put on the side of the building facing the railroad tracks and interstate so there was a lot of noise. The staff had to leave their smoke breaks several times to to care of other guests and ourselves and when we checked out the front desk clerk took care of the transaction from the front of the counter intsead of going around to the back.

Room Tip: Besure to ask for a room away from the tracks.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Top Contributor
101 reviews 101 reviews
25 hotel reviews
Reviews in 54 cities Reviews in 54 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed August 13, 2012

We stopped at the Holiday Inn Express on a trip from the Chicago area to Destin, Florida. The staff was very friendly and check in only took a minute. The hotel was so clean and very updated. The beds were comfortable. We got a queen suite, which had two queen beds and then another area with a couch and another tv. It was terrific, the couch area was right at the entry way and then the bathroom was in the middle and the bedroom on the other side of the bathroom. Even though there was no door between the bedroom and the couch area, it was separate enough that the rest of my family stayed up watching tv and I was able to fall asleep in the bedroom with no problem.

We brought four bikes with us on the trip, and they fit into the couch area and we still had enough room to sit on the couch to watch tv.

The room had a microwave and mini fridge and coffee maker.

The only negative was that there was not a pool, but the friendly service and spotless rooms made up for that.

The hotel is located right off I-65 and is next to a strip mall with a Panera, Qdoba, Target and some other stores. It is about a one minute walk to Panera, and it was so nice not to have to drive to get dinner.

Room Tip: The queen suite room with the separate couch/tv area is well worth the extra $10 for a family travel...
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 9, 2012

Arrogant front desk clerk. When a power outage occurred at the hotel, I asked her if there was a plan for the patrons should power not be restored, and if she had any idea when power would be restored. She replied, “God is in control.” Seriously?!--Unresponsive management! Lack of concern. After multiple call and emails, they refused to reply to my concerns. Train tracks right next to hotel! No rest for the weary.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area

Address: 5566 Franklin Pike Circle, Brentwood, TN 37027
Phone Number:
Location: United States > Tennessee > Brentwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #13 of 19 Hotels in Brentwood
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area 2*
Number of rooms: 110
Official Description (provided by the hotel):
The newest addition to the Heart of Nashville/Brentwood, is the Holiday Inn Express Hotel & Suites Nashville-Brentwood, Cool Springs area, Tennessee! We are conveniently Located to I-65 at Exit 74A, just a short drive to Downtown Nashville, Tennessee. With our World Class Service and many Brentwood Businesses, Restaurants and Attractions within walking distance or minutes from our front door, you’ll discover why our guests have selected us as their Preferred Hotel in Nashville! ... more   less 
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