Our room was very clean and for a change it truly was a non-smoking room rather than a recycled smoking room which some chains pass off as non-smoking but the smell never comes out so good on that. However, I cannot agree about the pillows - they could only be called great if you like a pillow that is flat as a pancake. I stacked up three and within minutes it was like I was using no pillow at all. I had to use the throw pillow in addition to my bath towels to get any kind of height for firmness.
Using my bath towels as pillows brings me to another issue. I have NEVER stayed at a hotel where provided with one towel each - and, mind you, not a plush towel either; just a standard size thin towel that had seen better days. On my first night I went to the front desk to say we needed 2 towels per person, the front desk did not follow through and I had to call Guest Services each night of my stay to get the towels making me feel like some kind of child rather than a paying customer. No apologies just "that is just how housekeeping does it"
Finally, these rooms could use more lighting. There was no kind of light around the suitcase stand so I could hardly see anything in my suitcase. The rest of the room was pretty dim as well.
Based on the pillows, but mostly the towel issue, Sheraton is now off my list of acceptable hotels for me personally as well as my business.
- Official Description (provided by the hotel):
- Four Points by Sheraton Nashville-Brentwood, just 9 miles south of downtown, is by the Grand Ole Opry, LP Field, and corporate offices. Our hotel has 3,500sq ft of meeting/event space and free wifi ... more less
- Reservation Options:
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- Also Known As:
- 4 Points By Sheraton Nashville
- Four Points By Sheraton Nashville Hotel Brentwood
- Arte Hotel Brentwood