What an awesome hotel this is. Obviously well managed with most all staff on board with a "Customer First" work ethic.The room was SO nice. Very spacious and clean,with no worn linens or carpeting.No slamming doors- in fact, our room was directly across from the elevator and we never heard a sound from anyone all night.
The breakfast area is so nice, though the first morning when we came down we had to back track to find the doorway to get in. We'd walked right past it because 3 housekeeping carts and housekeepers were parked directly in front of it - talking among themselves in Spanish. We managed to squeeze by and get in- didn't seem to bother them- they went right on with their conversation.
It was nice having a dining area separate from the food/food prep area. You could sit and relax and enjoy a delicious breakfast while reading the USA Today provided by the hotel, or watch the news on the overhead TV.
The first day the attendant in the breakfast room was very attentive, very accessible and kept everything well stocked.
The second morning however, the attendant was scarce. There were no scrambled eggs- only the omelets with suspect filling on one side, and chopped up omelets with suspect filling on the other side. If I were the hotel, I don't think I would pay extra for that type of omelet. The stuff inside is some kind of prefab mush that most people seemed to be scraping out. Plain eggs, or plain omelet with no filling would probably be less expensive and more desirable. People were milling around for a while hoping the scrambled eggs would reappear, but they must have run out. There also was no orange juice, and the breaker seemed to have tripped on the microwave. I walked through both rooms and out in the hall and back and couldn't find the attendant so I gave up and sat down. A few minutes later she appeared and someone else asked about orange juice, so I quickly caught her to ask about the microwave.
She came out shortly and tried the microwave which was again working- then set out to get the Orange juice refilled.
Everyone else on the property seemed to bend over backwards to be sure everything was as it should be. The gentleman at the front desk helped when we needed to use the printer. They provide one in the little business area- but the previous user had apparently confused it and left it in an error mode that we couldn't get out of. The front desk fella made the copies for us at the front desk, then went and checked the printer to be sure our document information was not still there waiting to print.
Really one of the nicest hotels we've ever stayed in- including those where we paid triple the price. I would definitely stay here again and highly recommend to others!
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- Also Known As:
- Brentwood Hotel Brentwood
- Brentwood Suites