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“vacation hotel” 4 of 5 stars
Review of Candlewood Suites Nashville Brentwood

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Candlewood Suites Nashville Brentwood
2.0 of 5 Hotel   |   5129 Virginia Way, Brentwood, TN 37027   |  
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Ranked #12 of 19 Hotels in Brentwood
Bridgeport, Connecticut
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“vacation hotel”
4 of 5 stars Reviewed July 28, 2014

This hotel was unlike the franchise hotels we have stayed in. It had a kitchen with a stove, dishwasher, dishes, microwave and full size refrigerator so we were able to go to a Publix supermarket 5 minutes away and come back and make our own meals. The laundry facilities were free which is great if you are on the road traveling.
It looks like you are in a residential area but there are stores and a few restaurants 5 minutes away. It was a longer drive into downtown Nashville, 25 minutes, than we had expected though due to a great deal of the traffic both morning and evening.
The front lobby offered dvd's and videos to use in your room as well as other appliances if you are staying for an extended vacation.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gil_pollard, Director of Sales at Candlewood Suites Nashville Brentwood, responded to this review, August 8, 2014
How very gracious of you to share such generous comments regarding your stay with us, and we are most grateful! You have truly highlighted much of the very reasons so many travelers to this area allow us the opportunity to serve as their host! We are most hopeful that you will return again soon!! Many, many thanks for your tremendous show of support!!
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147 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Apex, North Carolina, USA
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 28, 2014

Studio's have great layout with small kitchen (full size fridge), cooktop and microwave. Rooms are all remodeled/updated and VERY clean. Laundry facilities are free. Nice workout area too. Beds are queen and comfortable. The staff are friendly and helpful. I only wish they have a pool. I would recommend this for any short term or long term stay where you want the kitchen facilities.
Close to Hwy 65 access and lots of places to eat nearby too.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gil_pollard, Director of Sales at Candlewood Suites Nashville Brentwood, responded to this review, August 8, 2014
You are so appreciated for your kindness! Yes, most certainly, are we nicely suited for both "long-and-short term travelers. Our guests often offer testimony to the comfort and convenience of our many features and their benefits to our travelers! Please come back soon; it is great having you as our guest at any time opportunity allows!!
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Chicago, Illinois
Level Contributor
118 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed July 22, 2014

I had NEVER stayed at a candlewood, it was quite nice, interesting. I got in late, so they don't have a front desk individual, your room key is in a lock box. The room was nice. It seemed clean, it was quite, and overall comfortable. It is not like most hotels where they give you soaps and such, so make sure you bring your own.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Nashville Brentwood, responded to this review, August 8, 2014
Dear bsf80,

Thank you for taking the time to post a review of our property. We strive to ensure all of our guests needs are met and we are pleased to know you enjoyed your stay. We are glad that our accommodations and amenities were to your liking and contributed to making your stay that much more comfortable. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for staying with us and we look forward in welcoming you back again soon.

Sincerely,

Karen C
Case Manager
IHGCare
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Louisville, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 12, 2014

My 12 year old daughter and I were in town for a swim meet. The hotel is in a nice area so we felt safe. The accommodations were adequate. I was told not to expect housekeeping during our 3 night stay.
About 2 weeks after our trip to Nashville, I began searching for a shirt that I wore that weekend. Long story short, my daughter and I are missing a total of 4 shirts, 2 pair of shorts, a swimsuit and a bath robe. The one thing these items have in common? We wore them the weekend we were in Nashville and they did not return home with us.
I always put our dirty clothes in a bag separate from our suitcases each night so I can minimize the likelihood of stray clothing behind doors or under furniture. Prior to checkout, I searched our room thoroughly to ensure we had left no personal belongings behind. Of course, I have no proof that someone took them, but clothes don't just walk out of a locked hotel room. I AM, HOWEVER, STRONGLY SUSPICIOUS OF THE STAFF AT THIS HOTEL WHO HAD ACCESS TO MY LOCKED HOTEL ROOM!!!
The great room rate that I received doesn't seem all that "great" now that I factor in the costs associated with replacing our personal property. I will not be staying here again.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gil_pollard, Director of Sales at Candlewood Suites Nashville Brentwood, responded to this review, July 14, 2014
Mrs. Pierce, we do thank you for taking the time to post your comments as they are very important to us. Our General Manager has requested that I encourage you to contact him directly in order that he may discuss these accusations so that he may be more able to address them with our staff. David Bixby may be reached at (615) 309-0600 x 415 or, if your prefer, david.bixby@ihg.com
via e-mail. Thank you again for your response, and I do encourage you to reach out to David as soon as you are able. Thank you, Mrs. Pierce.
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Normal, Illinois
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed July 9, 2014

We stayed using IHG reward points (10,000/night) which was great deal. extended stay hotel which was very clean and roomy. First time at Candlewood. Entrance was unique, not typical lobby, more like a super 8. does have DVD/VHS library for guests, fitness room and a small food area to pickup snacks, beverages, etc. very quiet room, window overlooked grassy open area. single bed was a queen which was very comfortable. unfortunately, for us, we had to drive out of very safe white collar business park setting to find a place to eat on sunday night, caters to local businesses during work days. clerk was very nice and smiled when greeting you. our room had a separate bedroom, 2 tvs in suite, couch with a lot of stains in living room area. bathroom seemed spacious.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gil_pollard, Director of Sales at Candlewood Suites Nashville Brentwood, responded to this review, July 11, 2014
Thank you for our comments; much appreciated! We are confident that you had no difficulty in finding great dining options nearby, as we are indeed surrounded by many great ones! It was wonderful having you as our guest, and we look forward to a return in the not too distant future!! Kind regards...
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Cincinnati, Ohio, United States
Level Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 9, 2014

This hotel was extremely clean and was perfect for our overnight in Nashville. We had a one bedroom suite with a full kitchen which was great since we had a full cooler coming back from Florida. We had plenty of space and the beds were comfortable.

Room Tip: We had a handicap room which I would not choose as everything is lowered including the shower, sink...
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed July 4, 2014

Even on a budget; stay elsewhere. This hotel allows pets and there are people who seem to be living here all of the time. Since this hotel only cleans your room once a week; they tend to be behind the ball when it comes to dirty rooms; stained furniture and bugs. I have had bed-bugs and flea bites; the kitchen is in piss-poor condition. Maybe if they cleaned the rooms a few trims a week and replaced the furniture from time to time, this would not be a problem.

Room Tip: Top Floor - if you are on the lower floors you will hear everything in the room above you.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gil_pollard, Director of Sales at Candlewood Suites Nashville Brentwood, responded to this review, July 7, 2014
Mr. George, our General Manager, David Bixby, has reached out to you via "Private Message" for an opportunity to discuss your expressed concerns with our hotel, and I encourage you to follow up with him, as requested. He can be reached at david.bixby@ihg.com, or 615-309-0600x415

Thanking you in advance, sir...

Gil Pollard
Director of Sales
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Additional Information about Candlewood Suites Nashville Brentwood

Address: 5129 Virginia Way, Brentwood, TN 37027
Phone Number:
Location: United States > Tennessee > Brentwood
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Brentwood
#10 Business Hotel in Brentwood
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Nashville Brentwood 2*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to Nashville...Music City USA! Come and see how we work and play here in the rolling foothills of Tennessee. Aside from our rich history of country music and the Grand Ole Opry, we are home to the Tennessee Titans, Nashville Predators, and Vanderbilt University. Each spacious suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your oversized executive desk with free high-speed Internet access and two separate phone lines - check email and talk on the phone at the same time. Relax in the overstuffed recliner while you take in a movie courtesy of our DVD Collection at the Front Desk. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. Our setting is the perfect choice for business or leisure travelers. We are a pet friendly hotel, pets are allowed with a non refundable fee based on length of stay. Earn Priority Club points for each qualifying stay. Located only minutes from downtown Nashville we are nestled in the affluent community of Brentwood and the business center of Maryland Farms. Located near I-65, Candlewood Suites offers you easy access to Nashville International Airport, Cool Springs and Historic Franklin, TN. The finest shopping, dining and entertainment venues are also within minutes at the Cool Springs Galleria and the Mall at Green Hills. ... more   less 
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Also Known As:
Candlewood Suites Nashville Brentwood Hotel Brentwood
Candlewood Suites Brentwood
Candlewood Brentwood
Brentwood Candlewood Suites

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