The appearance of this facility seemed nice on the outside. As soon as you walk inside, it is a complete different story. The lobby was somewhat organized, and the receptionist polite. However, the smell of the 3rd floor on which I was staying was nauseating. The room smelled like mildew, the carpet was stained, the bed was rock hard, and there was practically nothing in the bathroom other than a couple towels. The RUDEST thing that happened to me during my stay was that while I was away from the hotel, management allowed a third party carpet cleaner into my room without my knowledge and/or consent. Granted, one of the sub-managers attempted to call me and left me a voicemail saying that the carpet cleaner had arrived and was entering my room. I understand the hotel has the right to enter my room at anytime, but just because you have the right to do something does not mean that it's the right thing to do. Anyone with the smallest amount of customer service experience would agree that the right thing to do would have been to wait until I checked out the following day to let a complete stranger into my hotel room filled with my belongings. Overall horrible hotel experience and will not be staying and/or recommending Mainstay Suites to anyone I know.
- Official Description (provided by the hotel):
- MainStay Suites Hotel Brentwood TN Near Vanderbilt University Nestled in the heart of Brentwood off Interstate 65, the non-smoking MainStay Suites(R) hotel is less than 15 minutes from Nashville International Airport (BNA) and less than a mile from downtown Nashville, historic Franklin, the Bridgestone Arena and the Ryman Auditorium. We offer a fully equipped kitchen in every room and all the amenities of home, including: •Free express breakfast and coffee •Flat-screen televisions with free premium movie channels •Free wired and wireless high-speed Internet access •Free local calls •This is a pet-friendly hotel; extra fees apply When visiting the Brentwood and Nashville areas, find the warmth of home and the conveniences of an office at the MainStay Suites extended stay hotel. Our affordable weekly and monthly rates are available for a price that gives a new meaning to value. Make your reservations with us today. ... more less
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- Also Known As:
- Mainstay Suites Brentwood Hotel Brentwood
- Main Stay Hotel Brentwood