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“MainStay Suites Brentwood, Tn.” 1 of 5 stars
Review of MainStay Suites Brentwood

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MainStay Suites Brentwood
2.5 of 5 Hotel   |   107 Brentwood Blvd, Brentwood, TN 37027   |  
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Choice Privileges Points
Ranked #16 of 19 Hotels in Brentwood
Channahon, Illinois
1 review
2 helpful votes 2 helpful votes
“MainStay Suites Brentwood, Tn.”
1 of 5 stars Reviewed December 2, 2013

We had a reservation October 25th and on October 23rd, 2013, we were called by the general manager of this hotel, Michelle Caudiff. She said the hotel was overbooked on October 25 (even though we booked our reservation 3 months prior. We were told if we would give up our reservation, and book at another choice hotel, we would get a bonus of 16,000 points added to my rewards account because of the inconvenience. We have contacted this hotel at least 6 times and left voice mails and messages at the front desk. It is now Dec. 2, and she will still not address the promise made to us. We had to stay at another hotel in Columbia, tn. which was even more costly. Customer service is 0 if even the manager will not keep promises or return phone calls. Maybe this review will get a response from a very loyal Choice Hotel customer. Sharon Hedgren

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Brentwood, responded to this review, December 4, 2013
Sonnyshar1966,
Thank you for writing. I sincerely apologize for the delay and any inconveniences imposed during this process. Unfortunately, situations do arise causing us to have to displace guests. Please understand this is not something we plan and try hardest to avoid. Your satisfaction is important to us. Please feel free to contact me directly to further discuss 615-371-8477 ext.524. We value you as our guest and thank you once again for writing.

Sincerely,
Michele Caduff, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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100 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Ohio
Top Contributor
65 reviews 65 reviews
13 hotel reviews
Reviews in 33 cities Reviews in 33 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 23, 2013

Good location, easy to get in/out, plenty of parking. The carpet in my room could use replacing, but it was clean.
The evening manager was very helpful. When I complained about someone staying at the business computer for 4 hours watching cartoons online, she allowed me to use the computer in the back office.
The 'breakfast' isn't much but I don't expect much at extended-stay hotels, most don't offer it at all.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Brentwood, responded to this review, December 3, 2013
RKBOhio,
Thank you for taking a moment to write a review from your stay with us at MainStay Suites Brentwood. We always appreciate hearing from our guests on positive feedback, as well as opportunities for improving our guest experience. It's wonderful to know that you felt well taken care of by our staff and found our accessible location added convenience to your travels. We hope to welcome you back as our guest again soon. Thank you once again for writing.

Best regards,
Michele Caduff, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brentwood, Tennessee
1 review
5 of 5 stars Reviewed November 19, 2013

Great location in Brentwood, convenient to restaurants and shopping. Customer service is excellent! The staff will assist you in any way they can. Housekeeping does a great job as well. Rooms could use some updating. Enjoyed my stay.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Brentwood, responded to this review, December 3, 2013
Reggie M,
I'm happy to hear of your pleasant stay and appreciation of our staff at MainStay Suites Brentwood. Our team strives daily to exceed guest expectations through their excellence in cleanliness and customer service. I'll be certain to pass along your complimentary feedback to our team. We're glad you enjoyed your stay and had an opportunity to explore all that our area has to offer. Please plan to visit us again the next time you travel to Brentwood. Thank you once again for writing.

Best regards,
Michele Caduff, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Top Contributor
100 reviews 100 reviews
26 hotel reviews
Reviews in 45 cities Reviews in 45 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed November 14, 2013

This hotel may be a Choice Hotel but it is no longer my "choice". We checked into the hotel but left soon thereafter for an appointment. Upon our return we found food and other items left in the room from a previous occupant. We informed the desk clerk (who stated she didn't remember assigning that room) and she gave us another room. That room didn't have leftover food but there was a couple of items left in a drawer. The rooms are small but have a full kitchen. The carpet in the hallway was quite soiled. We didn't try the free breakfast but saw muffins on the counter. The internet was spotty in its speed. It would be very slow for a few minutes and then perform at a faster rate. I doubt we will stay at this hotel again.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Brentwood, responded to this review, November 17, 2013
shnpan,
We appreciate you sharing feedback from your stay as guest satisfaction is our highest priority. We sincerely apologize for the areas we fell short of exceeding your expectations. Your feedback provides many areas we can work on in order to enhance our guest experience. We value your business and hope we have an opportunity to provide you with a more positive stay in the future. Thank you again for writing.

Sincerely,
Michele Caduff, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sebring, Florida
1 review
5 of 5 stars Reviewed November 11, 2013

I was up there for a few weeks for school. My room was a first floor room with pool view. The hotel definitely needs a renovation, but the staff is awesome!! The oatmeal was my favorite thing for breakfast and the location is second to none. I would recommend this hotel just because of their staff, location, and oatmeal.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Brentwood, responded to this review, November 17, 2013
James D,
Thank you for taking a moment to share your experience at MainStay Suites Brentwood. We appreciate you choosing to stay with us while in town for school, and we're pleased to hear our staff's excellence in service made for a delightful experience. We enjoyed having you as our guest, and we hope to extend our hospitality to you again soon. Thank you once again for writing.

Sincerely,
Michele Caduff, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nashville
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed November 9, 2013

Nice neighborhood and an attractive building as we approached it. Check-in was routine which is fine. When we entered the building and room, only one of our two cards worked. The first carpet we saw looked dirty and had a 2" round hole. All carpet and our sofa were too worn and dirty- looking for 2 1/2 star. The minimal linens on the bed were out of shape, thin, and faded. I found no additional linen or blanket. The bathroom and kitchen were mainly acceptable. However the commode flushed about 1 out of 3 times. The phone made a ticking noise until we detached the phone from the cord.
I asked my husband to bring me yogurt and a cup of cheerios/cereal for breakfast. There was neither. The oatmeal was the only prepared item and it was too runny to please me. My husband was satisfied with the oatmeal and toast.
But we went there to sleep. The pillows were small, soft and lumpy,reminding me of my childhood when I made doll pillows stuffed with my mother's discarded hosiery. The mattress sagged in the middle, forcing each of us to roll to the valley in the middle.
We had purchased this on Priceline. Other Brentwood Priceline hotels have been great.
MainStay Suites is large. Maybe other rooms are better. My ours was a negative for Mainstay and for Priceline's ratings.

Room Tip: Go elsewhere.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Brentwood, responded to this review, November 10, 2013
Betty R,
Thank you for your feedback. I am very sorry to hear that you had a disappointing experience and would certainly never want to leave you with a poor impression. I sincerely apologize that we were unable to deliver the exceptional stay you've come to expect from us. Your comments will help us improve our property and overall guest experience. We value you as our guest and we hope we'll have an opportunity to provide a more positive experience in the future. Thank you again.

Sincerely,
Michele Caduff, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
1 review
4 of 5 stars Reviewed October 28, 2013

I have stayed at the Mainstay Suites numerous times when traveling to Brentwood. This is the first review I have written for the Mainstay and I am glad I finally got around to writing one. After looking through some of the previous reviews it saddens me for some people to throw out accusations regarding management. Educate yourself before you post false reviews. Yes, the hotel needs a renovation but on-site management is not to blame. Their job is to provide you great customer service and a clean room. I will continue to stay here because I know I will be taken care of, sleep in a clean bed and be provided with excellent customer service! Great job to Ra’Shawn and all his employees for running a fine hotel!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Brentwood, responded to this review, November 10, 2013
JaMichael H,
Thank you for your review and continued patronage with us at MainStay Suites Brentwood. I'm delighted to hear that our clean accommodations consistently meet your satisfaction, and you feel well taken care of by our staff during your visits. I look forward to sharing your compliments with our team and recognizing Ra'Shawn with a special commendation for his excellence in service. Thank you once again for writing. We look forward to welcoming you back again soon.

Best regards,
Michele Caduff, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites Brentwood

Address: 107 Brentwood Blvd, Brentwood, TN 37027
Phone Number:
Location: United States > Tennessee > Brentwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 19 Hotels in Brentwood
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Brentwood 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
MainStay Suites Hotel Brentwood TN Near Vanderbilt University Nestled in the heart of Brentwood off Interstate 65, the non-smoking MainStay Suites(R) hotel is less than 15 minutes from Nashville International Airport (BNA) and less than a mile from downtown Nashville, historic Franklin, the Bridgestone Arena and the Ryman Auditorium. We offer a fully equipped kitchen in every room and all the amenities of home, including: •Free express breakfast and coffee •Flat-screen televisions with free premium movie channels •Free wired and wireless high-speed Internet access •Free local calls •This is a pet-friendly hotel; extra fees apply When visiting the Brentwood and Nashville areas, find the warmth of home and the conveniences of an office at the MainStay Suites extended stay hotel. Our affordable weekly and monthly rates are available for a price that gives a new meaning to value. Make your reservations with us today. ... more   less 
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Also Known As:
Mainstay Suites Brentwood Hotel Brentwood
Main Stay Hotel Brentwood

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