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“Great hotel” 4 of 5 stars
Review of Residence Inn Nashville Brentwood

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Residence Inn Nashville Brentwood
3.0 of 5 Hotel   |   206 Ward Circle, Brentwood, TN 37027   |  
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Ranked #8 of 19 Hotels in Brentwood
Certificate of Excellence 2014
Tampa, Florida
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Great hotel”
4 of 5 stars Reviewed June 15, 2014

The hotel was a bit hard to find, but with GPS, we eventually got there. Front desk staff was friendly, and we had booked a 2-bedroom suite, which worked great for us - 2 bedrooms, 2 bathrooms, and a shared living room. Perfect!

This particular Residence Inn has several buildings. We were in building 7, right by the pool. The rooms all open to the outside, which is unusual. The room was originally very cold (as they usually are at Residence Inn) but heat worked just fine and the room quickly came to a comfortable temperature. There are lots of outlets for chargers, and the bathroom was spacious enough, with good water pressure in the shower.

The only problem we ran into was a noisy party going on at the pool. Around 11pm, we called the front desk to complain and the manager said he had already asked the party to leave the pool area and that it would then be locked. It did quiet down pretty soon after that. The second floor was a little squeaky from people walking on the upper floor, but that wasn't too much of a problem.

As for cleanliness, the floor didn't seem overly clean, and the kitchen counter wasn't either. But, the bathrooms were clean, and that's the most important. We didn't really use the kitchen, except for the fridge, so can't comment on that. Wifi worked great, and breakfast was abundant and included in the price. I would stay at this hotel again if I'm ever in the area.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana B, Manager at Residence Inn Nashville Brentwood, responded to this review, June 20, 2014
Hello MimiDucky,

Thank you for submitting the review. We appreciate your feedback and will share the information on the areas needing improvement with our housekeeping team. We appreciate you staying with us and look forward to seeing you again!

Thank you!
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174 reviews from our community

Traveler rating
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    23
    6
    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Elon College, North Carolina
1 review
5 of 5 stars Reviewed June 11, 2014

I will start with the one negative... We had a few ants in our room.

Aside from that, I consider this hotel experience to be one of the best ever. Nice property in a nice area. What sets it apart from others is the service. EVERYONE was extremely nice, polite, cheerful, and helpful. Laura & Susan (working the morning breakfast) were wonderful as was the front desk staff.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana B, Manager at Residence Inn Nashville Brentwood, responded to this review, June 12, 2014
Hello Kevin M,

Thank you for taking the time to submit your review. We are very pleased that you enjoyed your stay with us and that our staff was nice, polite, cheerful, and helpful. We will be sure to pass on the praise as well as to Susan and Laura! Thank you for also letting us know that you found a few ants in the room. We hope to see you again if your travel needs bring you back to the area!

Thank you!
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Joliet, Illinois
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 9, 2014

Staff was very friendly. Grounds were great. Rooms were clean and a great size. Very pet friendly and the pool was a plus! My only issue was parking. When we would come home late after the festivals there was absolutely no parking. There were cars in grass. I don't remember giving them my licence information upon check in so I am assuming no one else did so anyone could park there. That was the only frustration was walking clearly across the grounds to get to our room. I would still recommend this hotel and book in the future!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana B, Manager at Residence Inn Nashville Brentwood, responded to this review, June 12, 2014
Dear Amy Bick,

Thank you for sending in your review. We are happy to hear that you enjoyed your stay with us. This last week we did have a full house, with many families and multiple vehicles per room. I apologize that you had to park in the grass. We hope to see you again if you come back to this area!

Thank you!
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Memphis, tn
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 4, 2014

Staff is very friendly, efficient. Location is good with interstate close by and some food spots. Typical residence inn with regard to breakfast, lobby, internet, grounds. Safe feeling at this location. Have stayed here numerous times without any serious issues. Last stay was one horrible night. Sneezed the entire night. Very little sleep. Upon waking up noticed the return air vent was dirty. I opened it to find months and months of dust, mold, and whatever else filters try to capture. It was so thick the air conditioner was barely blowing any air out of vents. I report problem to front desk. They sent someone to investigate then another person comes into room as I am trying to leave. Neither introducing themselves or their position. I showed them the issue and they were very shocked. And apologetic. Then I was told the house keepers were the ones responsible for noticing any buildup. Pretty sad maintenance program where I come from. A monthly checklist from.a qualified person would be a brilliant idea. After leaving and catching up my sleep, I emailed general manager who seemed t be a very nice fellow in person. I explained the situation in detail. No response from anyone. Nothing.....probably will get some type of canned response on here from hotel but too little to late. I took the time to write the email hoping it would help the hotel change it's inspection policy and help the next travelers that stayed in that room. Maybe it helped, maybe not. I will never know with no response from anyone in hotel management.

Room Tip: Check air con filters upon entry if you have any sensitivity to dust lint or mold
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana B, Manager at Residence Inn Nashville Brentwood, responded to this review, June 5, 2014
Greetings Roaddawg2013,

Thank you for submitting your review. The Hotel General Manager was out of town last week. I apologize for the delay in his response to your email. He has now responded by email, to follow up with you. Please accept our apologies concerning the condition of the air filter. That is most definitely against our hotel policies and procedures. We are following up with the maintenance team to ensure this does not happen again. We understand your frustration and please be assured that we will take the proper steps to remedy the situation. We hope to see you again if your travel needs bring you back to the Brentwood area.

Thank you!
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Saint Louis, Missouri
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 3, 2014

I felt like the property looked older on the outside, but the actual rooms were very nice. Our rooms seemed clean enough. The room was plenty cool and yet it seemed humid in the room, not sure how this could be but it was tolerable. The bed was comfortable, not too soft. The shower head was so nice! Very good water pressure. Ice was not available in ice machines, but you could get free ice from the kitchen near the breakfast area. The breakfast was excellent. There was nothing else I would have wanted. Coffee was good too. There is no elevator, but the buildings are just two stories and the room was one short flight up.

Room Tip: Ask for a ground floor room if you don't want to do the stairs. We were in building17 and our u...
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana B, Manager at Residence Inn Nashville Brentwood, responded to this review, June 5, 2014
Hello Sweet222,

Thank you for submitting your review. We are delighted to hear that you enoyed your stay with us! We hope to see you again soon!

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
Top Contributor
88 reviews 88 reviews
4 hotel reviews
Reviews in 30 cities Reviews in 30 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed May 28, 2014

If your room is on the backside away from the parking lot, be prepared for a trek. At night the sprinklers made a muddy mess of everything and lots of spider webs covered the outside corners. The room itself was spacious enough.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana B, Manager at Residence Inn Nashville Brentwood, responded to this review, June 5, 2014
Hello JeriWB,

I am sorry to hear that your stay was not up to the proper standard as it should have been. We appreciate you giving us the feedback. We will follow up with the sprinkler settings and spider webs. We hope to see you again if you travel needs bring you back to the area. If so, we can ensure to have your room location closer to the front desk.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 28, 2014

I stayed at this property for 3 nights based in large part on the reasonable price and free parking (downtown Marriott properties all charge excessively for parking). I've stayed at many Residence Inns and this one basically falls into the "okay" category. The staff is very nice and welcoming - no complaints. But, as others have noted, the rooms are dated and I was surprised by some of the maintenance issues. Our television was supposed to have a 180 degree swivel, but it basically snapped itself back into one place. Not a big deal, a heavy book placed against the unit easily held the TV in place. Also, the shower/tub handle was broken, although it'd work if you got it just right. The free breakfast was okay, but not quite on par with other Residence Inns I've stayed at (e.g., the oatmeal was inedible soup). Probably my biggest complaint was the constant noise from other rooms, especially the loud noise of doors slamming when people can into and out of their rooms. "Non-slamming" doors have been put into many Marriott properties, but not this one. So if you're lucky enough to get considerate neighbors who close their door gently, you'll like this property. But, if you get loud neighbors who come and go every 5 minutes and slam the door in the process, it can be highly annoying (this was my experience). Overall, my stay was neither good nor bad. For the price, it isn't a bad place to stay.

  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana B, Manager at Residence Inn Nashville Brentwood, responded to this review, May 29, 2014
Hello MBRTraveler,

Thank you for submitting your review. I apologize for the maintenance issues that you found in the room. We are addressing those items promptly. We also apologize for the neighbors disturbing you. We are glad to hear that you found our staff to be nice and welcoming. We hope to see you again if your travel needs bring you back to the area.

Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Nashville Brentwood

Address: 206 Ward Circle, Brentwood, TN 37027
Location: United States > Tennessee > Brentwood
Amenities:
Free Breakfast Kitchenette Restaurant Wheelchair access
Hotel Style:
#5 Family Hotel in Brentwood
#8 Business Hotel in Brentwood
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Nashville Brentwood 3*
Number of rooms: 110
Official Description (provided by the hotel):
Residence Inn Nashville Brentwood offers a convenient location, professional staff and the comforts of home. Our hotel in Brentwood, Tennessee offers free grocery-shopping service so you can enjoy the convenience of your fully equipped kitchen. During your stay, keep up your fitness routine in our fitness center, outdoor pool or Sport Court®. Start your day off right with our complimentary breakfast. Relax and unwind at our evening manager's reception on select weekdays. At this Residence Inn Brentwood, TN hotel we welcome you with all the comforts you expect from Marriott. ... more   less 
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Also Known As:
Residence Inn Nashville Brentwood Hotel Brentwood
Residence Inn Brentwood
Brentwood Residence Inn

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