The staff here was very nice and accommodating. We were here on business with young children. At our request, they brought us a high chair for our room. They cleaned our room before nap time if we requested it. They removed a staple that was sticking out of the couch and scratched my foot. The room was pretty clean. I found some animal hair on the couch, etc. BUT it IS a pet friendly hotel.
My beef...the first floor room we had in Bldg 12 (I cannot speak for any other building) was super noisy when someone was checked into the room upstairs. AND the hotel was full the entire two weeks we were there. The room turned over at least 4 times. At night when the guests were walking around the room above us, it sounded like elephants on parade. The first week we were there we woke up every morning at 4:30am because that is what time the person above us woke up. There were times it sounded like the ceiling may collapse right over our bed. This is not an exaggeration. We spoke with the front desk about it. They offered us extra Marriott points, to move us to an upstairs room, and explained that they hadn't had anyone complain about this problem in a while (maybe the circumstances didn't call for it recently). We do not like to complain and we did not take the points or the upstairs room because it is inconvenient to be upstairs with 2 kids and to have to move ALL of our stuff to another room. Again, I say the staff was great, especially Shawn. One night someone was playing the guitar after midnight. I called the front desk and the music stopped.
The breakfast was pretty good. The evening meal was ok too. The pool was still closed. It was a bummer because it was unseasonably hot in March into the high 70s/low 80s. They had a very nice grilling area. My husband would've loved if the had wi-fi in the rooms. The bed was comfy. The hotel felt very safe. They had plenty of laundry facilities.
Great staff, beware the 1st floor room.
- Official Description (provided by the hotel):
- Residence Inn Nashville Brentwood offers a convenient location, professional staff and the comforts of home. Our hotel in Brentwood, Tennessee offers free grocery-shopping service so you can enjoy the convenience of your fully equipped kitchen. During your stay, keep up your fitness routine in our fitness center, outdoor pool or Sport Court®. Start your day off right with our complimentary breakfast. Relax and unwind at our evening manager's reception on select weekdays. At this Residence Inn Brentwood, TN hotel we welcome you with all the comforts you expect from Marriott. ... more less
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- Also Known As:
- Residence Inn Nashville Brentwood Hotel Brentwood
- Residence Inn Brentwood
- Brentwood Residence Inn