We have stayed at this property several times before, each time taking our large dog in with usand have always been pleased. I always disclose up front that we have a pet and am happy to pay a reasonable fee for such a privilege. The fee for this property is 10.00 per pet. No problem. There were few guests from the look of vehicles in the parking lot. The front desk clerk was kind. We asked for a room with two beds. We were given a room on the fourth floor way in the back of the hotel. Our room was clean. However, I have read several responses from management to complaints that state that they have installed flat screen tv's in EVERY room. Not ours! They have replaced many mattresses. Not ours! The bed linens were of the cheapest quality. No double sheets which can be found in all but the cheapest motels these days. The alarm clock did not work. The phone directory card has been removed, revealing numerous holes. There is a very tiny area that may be considered a desk but there is no available electrical outlet. The fridge was not cold at all, which was rectified by the front desk help, by pulling out the fridge and adjusting from the back. I can only assume the reason it was turned downwas to conserve energy as I feel this room is not rented out very often. I understand that some pet owners are negligent and allow their pets to cause havoc in a room and that there is no way to distinguish who will be responsible and who will not. However, could not the same argument be made for a room rented to a bunch of partying young people, a rowdy bunch of sports fans or ball players, etc.? I do not mind paying a little more of a pet fee in order not to be discriminated against on the presumption that I may allow my pet to litter a room. Obviously, no one should tolerate an irresponsible pet owner but charges can be added to a credit card after the fact, as is the case for smokers who smoke in a non smoking room room. the hotel is conveniently located to many restaurants and excellent shopping. However, I will be looking elsewhere along I-65 to stay. Many people travel with pets these days and the selection of hotels allowing pets for a reasonable fee is getting better all the time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 28, 2013
Thank you for taking the time to mention things that you liked and disliked about our hotel based on our recent stay. We really apologize for the shortcomings that you experienced; however, we appreciate your critical evaluation of issues because it helps us to identify areas that we need to improve upon in order to serve our guests better than any other hotel in the area. We have been a pet-friendly hotel from day one since we opened our doors and the outstanding testimonials from our satisfied guests whom we have cared for over the years have been no less than overwhelming. This is because our entire staff truly cares for our customers to provide their best service towards the guests' fullest satisfaction. During the last six months or so, we have spent a lot of effort in steadily upgrading our amenities in most of the rooms but we are not 100% there yet. We sincerely apologize to have randomly assigned you a room that was nice and clean like you said but was also scheduled for improvements in the near future. Rest assured, it was an oversight but it definitely was not based upon your having a pet. Far from it, actually, and if you had just asked the front desk staff to help you move to another pet-designated room with newer amenities, they would have gladly done so. It seems from your review that you have been a satisfied repeat customer of ours and we really would like to keep it that way. I hope we will have yet another opportunity to serve you soon and I am confident that we will all make sure that you have a very pleasant stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.