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“Great Place to Stay” 4 of 5 stars
Review of Suburban Extended Stay Bartlett

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Suburban Extended Stay Bartlett
2.0 of 5 Hotel   |   7380 Stage Road Highway 64, Bartlett, TN 38133   |  
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Ranked #3 of 4 Hotels in Bartlett
Missouri
Level Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great Place to Stay”
4 of 5 stars Reviewed May 25, 2009

I read some of the other reviews, and am shocked at the negativity. I only imagine the hotel received these reviews and have since made a better effort. We stayed one night in May 2009 during a spur of the moment trip to Memphis. For the price, we found it to be excellent. Our room was very clean, the outside seemed well maintained. Remember this is an extended stay motel so it does have an apartment feel outside. The room was a good size, bathroom was very clean and well stocked. I hope you give this place a shot, we would definately stay there again. The area was nice too, I felt safe there and you can also bring pets here.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank MrsPerfectWife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33 reviews from our community

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Knoxville, Tennessee
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed May 15, 2009

This place is horrible. I'm sitting here now typing this out because it is so bad. Got the room on Priceline (shame on priceline for calling this a 2 star motel) - it is a NO star! Room is filthy, smells like cheap cigars, has bugs, stains, UGHH!! I don't have any faith using priceline for a 2 star hotel anymore - at least not in Memphis. I'm embarassed to be staying at this place - NEVER AGAIN!! Please, do yourself a favor - don't stay here!

  • Stayed May 2009, traveled with family
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank will_the_thrill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bartlett hotels

memphis
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 29, 2008

We had nothing but problems with the Suburban Lodge/ Suburban Extended Stay. First I was charged for a room that I tried to cancel; and when calling Choice Hotels customer service line, I was told that there was nothing they could do but file a formal complaint because they own the building and not the business itself. We were lied to over and over about our rate- a breach of verbal contract over and over again. The room was never cleaned weekly. We were told that we could get a cart and clean the room ourself. If we wanted towels or anything else we had to go to the office and get it. (The office being closed from 11pm to 7am.) Upon leaving and requesting an overpaid balance, the General Manager told my husband to leave immediately or he'd kick his [--]. We didn't get a checkout receipt, and didn't get back the money we were told that we would get back.

Upon trying to settle the first dispute, we found out that the company that owns the business has several civil lawsuits against it.

Don't reserve a room online. Don't reserve a room over the phone. It used to be a really nice place to stay, but now you will get screwed, and possibly threatened.

  • Liked — Nothing
  • Disliked — Not customer oriented. The GM was more concerned about his bottom line than customer satisfaction.
  • Stayed November 2008, traveled with family
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Check in / front desk
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
    • 1 of 5 stars
      Business service (e.g., internet access)
Helpful?
3 Thank shopper08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lexington
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed November 3, 2008

First of all the clerk was sweet and was told to do as she was told. No fault of her own. She was a sweet and pleasant lady. The party began @ 1 am doors slamming kid screaming more noise than an airplane landing at intervals of 3 minutes apart.
AVOID this place.

  • Liked — Nothing
  • Disliked — Leaving
  • Stayed November 2008, traveled on business
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
    • 2 of 5 stars
      Business service (e.g., internet access)
Helpful?
Thank joeyrk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 19, 2008

I had stayed here back in early 2007 but had a bad experience. I only came back here because my pappy passed on. When I checked in, the new GM was very courteous and checked me in personally right away. The staff was polite during my 28 day stay. Housekeeping is only done once a week but the very polite folks at the front desk let me swap my towels out whenever I needed to. The price is cheap, and this is only a two star hotel, but the new management has really righted the ship. I will continue to stay here in the future every time I'm in Memphis. Memphis is known for its crime but Bartlett is safe and this hotel is the safest I've seen. Even the security guard after hours was polite enough to change my towels for me. Definitely recommend to those on a cheap budget that want a safe, clean hotel with a great, courteous staff!

  • Liked — Pleasant staff
  • Disliked — 15 mins from downtown Memphis
  • Stayed September 2008, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Check in / front desk
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
    • 3 of 5 stars
      Business service (e.g., internet access)
Helpful?
3 Thank PhatAyrak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ohio
1 review
1 of 5 stars Reviewed July 17, 2008

Where do I start? I booked this hotel through Priceline requesting a two star level hotel, to be close to my son’s basketball teams' hotel. A two star level was the only star level available in this area. We traveled eleven hours by highway to attend the AAU National Basketball tournament. My husband and I knew we were in trouble the moment we stepped into the lobby, to be met by an attendant with a baby on her hip. We thought O.K. maybe it will get better. As we proceeded to our room on the third floor, we noticed how dirty the concrete was beneath our feet. We have never seen such stained and filthy concrete. Once we reached the room, things went from bad to worse. There was a huge cobweb that encompassed the left upper corner of the door. We thought no way! At this point we knew this was not a place for us. However, like brave people we are- we attempted to proceed into the hotel room, to find that the key card would not unlock the door. We go back down to the lobby. There is now a man attending. He states that the young lady didn’t hit the check-in button on the computer. Off we go again, to find that the key card still didn’t work. We proceeded back down to the lobby. The male attendant summons the maintenance man and tells him “To get them into the room any way possible.” Let me tell you, the maintenance man got us into the room and it was not with the key card. I will not go into detail of what he did because my review might not be published. The maintenance man then suggested to my husband that we do the same if we needed to leave and reenter the room. The room also had cobwebs in the corners of the room, a ladybug crawling on the ceiling, and hair on the bathroom floor. Needless to say, we checked out right away.

  • Liked — Nothing
  • Disliked — room was not clean and the door key didn't work
  • Stayed June 2008, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Check in / front desk
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
    • 1 of 5 stars
      Business service (e.g., internet access)
Helpful?
Thank fairlawngirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Longview TX
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 stars Reviewed June 24, 2008

This room was obviously not prepared for guests. Tub and kitchen sink were dirty. No towels, no soap, no shampoo, no ice, frige not on, no drain plugs in tub, no pillow cases, top sheet on queen bed was only full size; listed as non-smoking room, but ashtrays were everywhere.

The stove burners were missing. The kitchen cabinet door was leaning against the wall. The TV remote was not working.

No one answered Operator when we called to request towels, pillow cases. Walked down to office; sign on door says "Back in 20 minutes." Walked back to room and called again. Desk said to come back down and pick up what we needed.

We complained that night, were given towels and toiletries.
We complained the next morning (at check-out) and asked to have the room comped - and they did. They also asked for a list of the things wrong to use as a training tool for housekeeping.

I usually don't write negative reviews (check other hotel reviews by me to confirm) but this hotel deserved it. I wouldn't stay here again.

  • Stayed May 2008
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Check in / front desk
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank RoseofTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Suburban Extended Stay Bartlett

Address: 7380 Stage Road Highway 64, Bartlett, TN 38133
Phone Number:
Location: United States > Tennessee > Bartlett
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Bartlett
Price Range (Based on Average Rates):
Hotel Class:2 star — Suburban Extended Stay Bartlett 2*
Number of rooms: 138
Reservation Options:
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Also Known As:
Suburban Extended Stay Bartlett Hotel Bartlett
Bartlett Suburban Extended Stay
Extended Stay Bartlett
Bartlett Extended Stay

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