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Suburban Extended Stay Bartlett: Traveler Reviews

2.0 of 5
7380 Stage Road Highway 64, Bartlett, TN 38133
Hotel amenities
Suburban Extended Stay Bartlett
Ranked #3 of 4 hotels in Bartlett
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17 reviews from our community

    Trip type
Traveler rating
    0
    5
    2
    2
    8
Date Rating
Missouri
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Great Place to Stay”
4 of 5 stars Reviewed May 25, 2009

I read some of the other reviews, and am shocked at the negativity. I only imagine the hotel received these reviews and have since made a better effort. We stayed one night in May 2009 during a spur of the moment trip to Memphis. For the price, we found it to be excellent. Our room was very clean, the outside seemed well maintained. Remember this is an extended stay motel so it does have an apartment feel outside. The room was a good size, bathroom was very clean and well stocked. I hope you give this place a shot, we would definately stay there again. The area was nice too, I felt safe there and you can also bring pets here.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask MrsPerfectWife about Suburban Extended Stay Bartlett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
“HORRIBLE!!! STAY AWAY!!!”
1 of 5 stars Reviewed May 16, 2009

This place is horrible. I'm sitting here now typing this out because it is so bad. Got the room on Priceline (shame on priceline for calling this a 2 star motel) - it is a NO star! Room is filthy, smells like cheap cigars, has bugs, stains, UGHH!! I don't have any faith using priceline for a 2 star hotel anymore - at least not in Memphis. I'm embarassed to be staying at this place - NEVER AGAIN!! Please, do yourself a favor - don't stay here!

  • Stayed May 2009, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask will_the_thrill about Suburban Extended Stay Bartlett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
memphis
1 review
3 helpful votes 3 helpful votes
“Ripped Off...Threatened...”
1 of 5 stars Reviewed December 29, 2008

We had nothing but problems with the Suburban Lodge/ Suburban Extended Stay. First I was charged for a room that I tried to cancel; and when calling Choice Hotels customer service line, I was told that there was nothing they could do but file a formal complaint because they own the building and not the business itself. We were lied to over and over about our rate- a breach of verbal contract over and over again. The room was never cleaned weekly. We were told that we could get a cart and clean the room ourself. If we wanted towels or anything else we had to go to the office and get it. (The office being closed from 11pm to 7am.) Upon leaving and requesting an overpaid balance, the General Manager told my husband to leave immediately or he'd kick his [--]. We didn't get a checkout receipt, and didn't get back the money we were told that we would get back.

Upon trying to settle the first dispute, we found out that the company that owns the business has several civil lawsuits against it.

Don't reserve a room online. Don't reserve a room over the phone. It used to be a really nice place to stay, but now you will get screwed, and possibly threatened.

  • Liked — Nothing
  • Disliked — Not customer oriented. The GM was more concerned about his bottom line than customer satisfaction.
  • Stayed November 2008, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
Ask shopper08 about Suburban Extended Stay Bartlett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lexington
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
“Party Palace”
1 of 5 stars Reviewed November 4, 2008

First of all the clerk was sweet and was told to do as she was told. No fault of her own. She was a sweet and pleasant lady. The party began @ 1 am doors slamming kid screaming more noise than an airplane landing at intervals of 3 minutes apart.
AVOID this place.

  • Liked — Nothing
  • Disliked — Leaving
  • Stayed November 2008, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Ask joeyrk about Suburban Extended Stay Bartlett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio
1 review
3 helpful votes 3 helpful votes
“New Management produced results!”
4 of 5 stars Reviewed October 19, 2008

I had stayed here back in early 2007 but had a bad experience. I only came back here because my pappy passed on. When I checked in, the new GM was very courteous and checked me in personally right away. The staff was polite during my 28 day stay. Housekeeping is only done once a week but the very polite folks at the front desk let me swap my towels out whenever I needed to. The price is cheap, and this is only a two star hotel, but the new management has really righted the ship. I will continue to stay here in the future every time I'm in Memphis. Memphis is known for its crime but Bartlett is safe and this hotel is the safest I've seen. Even the security guard after hours was polite enough to change my towels for me. Definitely recommend to those on a cheap budget that want a safe, clean hotel with a great, courteous staff!

  • Liked — Pleasant staff
  • Disliked — 15 mins from downtown Memphis
  • Stayed September 2008, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
Ask PhatAyrak about Suburban Extended Stay Bartlett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Days Inn & Suites
Great value on a similar hotel
Memphis, TN
3.5 of 5 stars 53 Reviews
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Additional Information about Suburban Extended Stay Bartlett

Also Known As:
Suburban Extended Stay Bartlett Hotel Bartlett
Suburban Extended Stay Bartlett Hotel
Bartlett Suburban Extended Stay
Extended Stay Bartlett
Bartlett Extended Stay
Address: 7380 Stage Road Highway 64, Bartlett, TN 38133
Region: United States > Tennessee > Bartlett
Amenities:
Business Center Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Bartlett
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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