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“Excellent everything. Family of 4 very happy.” 5 of 5 stars
Review of Holiday Inn Express & Suites Winner

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Holiday Inn Express & Suites Winner
2.5 of 5 Hotel   |   1360 East Highway 44, Winner, SD 57580   |  
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Ranked #1 of 3 Hotels in Winner
Kinshasa, Democratic Republic of the Congo
Top Contributor
66 reviews 66 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
“Excellent everything. Family of 4 very happy.”
5 of 5 stars Reviewed July 4, 2012

The lady at check in was extremely pleasant. The rooms were very nice, clean and comfortable.
Breakfast was very good as well. Can't think of anything negative about this hotel. Oh yeah, the pool and jacuzzi were better than expected as well.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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29 reviews from our community

Traveler rating
    19
    6
    2
    1
    1
See reviews for
13
5
3
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Colorado
Top Contributor
71 reviews 71 reviews
48 hotel reviews
Reviews in 48 cities Reviews in 48 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 24, 2012

We stayed here one night. It is generally a good hotel, but our room showed signs of lack of maintenance and marginal housekeeping. The bathroom had paint and wall board peeling and the tub was not clean in some areas.

We rented a King Suite, but it lacked some features of King Suites at other hotels in the chain. There was no easy chair, only a couch, and it was a bit crowded. Shampoo in the bath was partially used by a previous guest.

And, like many Holiday Inn Express hotels, the desk chair was such that it was impossible to use a laptop on the desk. The chair simply does not adjust high enough. So, while they save money in purchasing a cheap and crummy chair, this customer is not going to stay in their hotels unless it is all that is available in a particular place.

See pictures illustrating the problem.

Apparently this chain thinks people travel like when they started over 50 years ago and assume nobody uses laptops on a desk! Except they had a very useable ethernet lan available in addition to wifi. Doesn't make sense. Somebody in this chain - and for sure this hotel - just doesn't understand what travelers need these days. And, I suspect they just don't care or they would not do such stupid things.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Winner, responded to this review, July 26, 2012
Dear johndeereguy59,

Thank you for taking the time to leave us a review on your recent stay. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. I'm deeply sorry you were not satisfied with your room accommodations. It is regrettable we fell below your expectations. I have taken note of your comments and I will make sure that this will be looked into and be forwarded to the departments involved. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. Thank you for staying with us and we hope you give us a chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 24, 2012

Glad we chose Holiday Inn Express for our stay at Winner. Carla helped check us in and later chatted with us while we were waiting for our room and again next morning in breakfast area. Such a nice lady. Room was fresh and clean. Slept great. Carla suggested Holiday House for dinner and steak dinner was great. Great breakfast choices and plenty of them at HIE. Great rate for out one night stay also. Only negative was slight delay waiting for clean room and it was already after check in time 3 PM. Was worth the wait. Thanks Carla and all staff there!

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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The Dalles, ORegon, USA
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed July 1, 2011

Strolled into Winner early evening and delighted to find a Holiday Inn Express. Good rates. Nice staff.

  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Eau Claire, Wisconsin
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 1, 2011

My family and I stayed here as a stopover on a long road trip. We were very pleased upon our arrival. The hotel was very comfortable, clean, and quiet. The breakfast was very good, and included a wide variety of options. The employee behind the desk was very friendly while checking-inn.

  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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South Dakota
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 1, 2010

I found myself needing to stay in Winner, SD and was a little nervous about the places in town. I was relieved when I saw an ad for Holiday Inn Express. The staff at the hotel were very nice and helpful. The facilities are not the greatest. It was the weakest facility of all the Holiday Inn Express motels I have stayed in. With that being said, it is the nicest place to stay in Winner. This facility was built for pheasant hunters I would assume and it was offseason. In fact, I don't think there were 5 of us staying in the hotel. So some of the things that were lacking were understandable. I went down for breakfast and thought everything would be stale and old. I was surprised to see that the food was fresh and very good! All in all it is an acceptable place. I wonder how long they will be able to keep the franchise though if they don't do some upkeep.

  • Stayed March 2010, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Winner

Address: 1360 East Highway 44, Winner, SD 57580
Phone Number:
Location: United States > South Dakota > Winner
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Winner
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Winner 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Welcome to the award winning Holiday Inn Express Hotel & Suites, Winner, SD. Located on the scenic drive to the Black Hills & Mount Rushmore in America's heartland, you will be surrounded by beautiful rolling hills, tranquility, gorgeous sunsets, and abundant wildlife. The Winner Holiday Inn Express Hotel & Suites is located in the Pheasant Hunting Capital of the World. We even have a kennel for your dog! Nearby, the Missouri River provides world class walleye and bass fishing as well as recreational boating and skiing. Big game hunters will appreciate the abundance of deer and antelope. Conveniently located near many dining options and other recreational activities, the Winner Holiday Inn Express Hotel & Suites is the place to Stay Smart! ... more   less 
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