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“NEEDED HELP..HANDICAPPED...no way” 2 of 5 stars
Review of Super 8 Sturgis

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Super 8 Sturgis
2.0 of 5 Motel   |   2600 Whitewood Service Road, I-90 Exit 30, Sturgis, SD 57785   |  
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Ranked #2 of 4 Hotels in Sturgis
Certificate of Excellence 2014
Mandan, North Dakota, United States
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“NEEDED HELP..HANDICAPPED...no way”
2 of 5 stars Reviewed September 23, 2013

I was very surprised as this is the ONLY MOTEL I have ever stayed where the staff was very rude and WOULD NOT HELP me get my insulin for diabetes out of my car. The secod day there I asked if the mattress could be turned as it was sagging on the side closest to the bathroom and they were very rude and snotty "I don't see why you cannot sleep on the other side of the bed" I needed it turned so I could sleep and not worry about incontence and be able to make it to the bathroom. guess because I am not a biker they CERTAINLY DO NOT HELP OR CATER to HANDICAPPED little old ladies. THE RUDENESS CAME FROM THE EVENING STAFF AND THE FEMALE OWNER. I WAS VERY UPSET AND WILL NEVER STAY THERE AGAIN..I DO NOT RECOMEND THIS MOTEL TO ANYONE.

Room Tip: Rooms next to road very noisy due to large truck traffic. RUDE STAFF IF YOU ARE NOT A BIKER...
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  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith B, Manager at Super 8 Sturgis, responded to this review, September 25, 2013
The word appalled came to my mind when I read your comments on your recent stay. First of all If anyone was rude and would not help you I would definitely like to apologize. After talking to all the staff your account of your stay is very different than theirs. The Clerk that checked you in did leave the front desk area when she was the only one here to help you unload your cooler.
The next front desk clerk that came on duty also was callled to your room to turn on the T.V. for you and the female manager that you are referring to did not tell you to just sleep on the other side of the bed as she did come to your room and rotated the matress as you requested. Also housekeeping gave you an extra garbage can which you requested which means you had three garbabe cans in your room and one more roll of toilet paper which gave you three as per your request. You also asked the female manager if you could have some assistance in loading the next morning and she told you to just call the front desk and we would have someone assist you. We never did get a call. As far as being rude I have been managing this Super 8 for eight years and have not experienced any staff as being rude to anyone. We stress to all our staff the importance of being friendly and courteous to all guests at all times. The Sturgis Super 8 cators to all guests and not only a select few as indicated in your comments as is a testimonial to our repeat guests that are elderly and handicapped and have appointments at our local Veterans Administration Hospital.. As the manager of this Super 8 I take pride in my staff and if at anytime should someone not uphold the high standards of service that we require they would be held accountable.
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96 reviews from our community

Traveler rating
    43
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    16
    8
    4
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21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Chester-le-Street, United Kingdom
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 12, 2013 via mobile

Stayed here two nights. The room was clean and comfortable. The staff were lovely. I could have done with a firmer pillow, but I didn't ask so maybe I could have had one. Good value for the price. A little noise from the main road. I could not connect the the wi fi might have been my device. Would stay again.

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith B, Manager at Super 8 Sturgis, responded to this review, September 16, 2013
We appreciate you taking the time to comment on your stay and we want to thank you for choosing the Sturgis Super 8!
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Wesley Chapel
1 review
5 of 5 stars Reviewed September 11, 2013

Very pleasant stay. Clean rooms and bath, friendly and helpful staff. No negatives at all. Will use again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Super 8

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith B, Manager at Super 8 Sturgis, responded to this review, September 16, 2013
Our entire staff would like to say thank you for choosing the Sturgis Super 8 for your stay and we are very pleased to hear that the staff was helpful during your stay. We hope to see you again in your travels.
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Additional Information about Super 8 Sturgis

Address: 2600 Whitewood Service Road, I-90 Exit 30, Sturgis, SD 57785
Phone Number:
Location: United States > South Dakota > Sturgis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Sturgis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Sturgis 2*
Number of rooms: 59
Official Description (provided by the hotel):
This motel has a business center, guest laundry and exercise room. Each room has a refrigerator, hair dryer, iron, ironing board and coffee maker. ... more   less 
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Also Known As:
Super 8 Sturgis Hotel Sturgis
Sturgis Super Eight
Super Eight Sturgis

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